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Complaint Details
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Initial Complaint
11/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On or about Oct 31, 2022 an employee of Countour mortgage suggested I divorce my husband to get a mortgage lending which was already approved by the underwriter, but delayed resulting in fines and penalties from the seller. This caused a rift in the business relationship, resulting in reprisal from the branch manager, *****************, claiming he would place my file in an adverse file until I could communicate respectfully regarding the unfathomable and disrespectful request to divorce my family or live out of a hotel until they approve us, maybe 30 or 45 days, maybe next year. The rate locked in would expire, and their promise to lend for the house I wanted to purchase would expire. This intentional behavior caused financial damages to 3 groups of individuals, me, my realtor who paid the fees and fines under the advisement of the same person who advised I divorce my husband, and the sellers. Not only that, the website claims to not charge veterans appraisal fees but charged me $800, along with other fees they claim to not charge veterans.Customer response
11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Business response
03/07/2023
This complaint was the result of a misunderstanding between **************** and a representative of Contour Mortgage. We have spoken to **************** and resolved her issues as evidenced by acknowledgment that the matter was satisfactorily resolved on 11/9/2022.
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Contact Information
990 Stewart Ave Ste 660
Garden City, NY 11530-4853
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2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.