ComplaintsforMid Valley Collision

• Initial Complaint

  04/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was taken to mid valley collision for repairs. The damaged parts were not replaced that they got paid to replace. So after leaving mid valley the car dashboard lit up like a Christmas tree and horrible noise coming from the area where the damage was . Took it next day to a reliable repair shop and the said not only is the body work the worst they ever seen but they did not replace the damaged parts on the undercarriage of the vehicle. Statefarm sent a rep out and he confirmed mid valley scammed me and didnt do the repairs they got paid for . And the bodywork was the worst he has ever seen and said the car was unsafe to drive. Mid valley knew I had a four hour ride home and still did this to me . So the new shop wrote a new estimate and my car was totaled! At 9k$ . I have all paperwork and pictures to prove this as it was a big deal! This shop is a complete fraud!

  Business response

  04/11/2023

       Mid Valley Collision did not commit "Fraud"!  I cannot state vehemently enough, that Mid Valley 
  has not now or ever engaged in any form of misconduct, let alone the type of serious allegations 
  **************** is asserting.  We have been an upstanding member and a pillar of the automotive repair
  community for almost 40 years. We have only ever received awards and accolades from the 
  customers and communitythat we serve and I could easily provide a multitude of examples of the 
  praise and compliments we have received over the years, but I will let our reputation and the facts 
  speak for themselves.  Please allow me to now address the libelous allegations that my business has 
  been accused of.
       All of our interactions with ****************, with the exception of the vehicle pick-up, were verbal or 
  via email.  On 12/30/22, ******************** vehicle, a 2014 ***** Malibu with over ******* miles, was 
  towed to Mid Valley Collision by ***** ****.  He was emailed an authorization form to estimate and 
  repair his vehicle, which he signed (without issue) and emailed it back.  The estimate was written quite 
  appropriately, utilizing ***** **** guidelines.  The required parts were ordered, to which I can provide 
  photos and invoices.  Once **************** became aware that his vehicle was repairable and not a total 
  loss, his attitude and tone became belligerent and combative.  **************** demanded that we cease 
  the repairs that were already in progress on his vehicle, as he believed that the damage sustained made 
  the car a total loss.  After having spoken with ****************, a ***** **** representative then notified us 
  to suspend any additional repairs to the vehicle.  On the morning of 1/12/23, ***** **** called to notify 
  us that we should continue with the repairs to ******************** vehicle.
       Let me again reiterate, that the vehicle was repaired as per the ***** **** guidelines.  As listed on 
  our estimate, we replaced the left rear suspension and repaired the rear bumper and left side quarter 
  panel.  The wheel was sent out for repair and was returned without any mention of a tire issue.  The 
  vehicle was then sent out for a wheel alignment and the mechanic noticed some dashboard alerts 
  illuminated. The mechanic scanned the vehicle and the codes that were present were for items not 
  related to the accident, but which are normally attributed to the age and mileage of the vehicle.  On the 
  final estimat,we had notated that the dashboard alerts were not related the the accident. 
       **************** continued his belligerance throughout all verbal interactions with us.  He was notified 
  that his vehicle would be ready at 3 PM on 1/18/23, but did not call or come for his vehicle.  On the 
  morning of 1/21/23, **************** did arrive to pick up his completed vehicle.  He did not complain or 
  mention any dissatisfaction with the repairs made, nor did he ask any questions or go over the vehicle 
  with the manager.  **************** paid his ***** **** deductable, but when asked to sign the paperwork, 
  he stated "Are you kidding me?" and told the manager he refused to sign anything without any further 
  explanation.  The manager explained to **************** that if he did not sign the form, he would be 
  responsible for making payment and would have to seek reimbursement from ***** ****.  The manager 
  also explained that the vehicle would not be released without payment.  After hearing the manager's 
  explanation, **************** signed the form and the car was released to him.  At no time did he voice any 
  concerns over the repairs, nor did he state in any way that he was not satisfied with the work.
       Here at Mid Valley Collision, we stand behind the quality of our work and ****************, like all of 
  our customers, was given a lifetime warranty for all of the repairs that we had completed.  If *** 
  ****** had found fault with the repairs, he could have notified us when he picked up his vehicle or at 
  any point after that, and we would have corrected any issues.  My workers all have more than 25 years 
  experience in the business.  My shop uses only Spies ****** paint products and our painter has been 
  certified by them.  We repair over 500 cars a year and have NEVER had any complaints about the 
  quality of repairs.
       ******************** complaint basically lies in the fact that his vehicle was not deemed a total loss and he 
  was unhappy with that decision.  Determination of a total loss is not the decision of the repair shop, but 
  that of the insurance company.  On 1/11/23, ***** **** reviewed the estimate and after having made 
  their changes, still did not determine the vehicle to be a total loss.  **************** claimed that he brought 
  his vehicle to a "reliable repair shop" that he was familiar with (again never once informing us of any 
  dissatisfaction), who were able to provide **************** with the outcome he had wanted  from the start, 
  which was having the vehicle declared a total loss.
       I am extremely offended by and take exception to these egregious allegations and libelous assault on 
  Mid Valley's reputation and quality of service.  I hope that the facts and documentation serve to 
  exonerate us, and that any allegation of "fraud" or "scam" is recognized as a falsehood perpetrated by 
  *****************  Please let me know if I can be of further assistance in this matter, as I am more than 
  happy to provide any additional information and/or clarification.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩