ComplaintsforGreenlight Energy Inc.

Energy Service Company

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Complaint Details

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Initial Complaint
11/27/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company has been tacking on 150 dollars a month onto my electric bill. No idea why. Can not contact the company. No way to resolve issue and get my money back.
Business response
11/30/2023
Thank you for contacting us by phone about this issue so we can better explain the service, provide proof of enrollment and resolve the matter. If anything else should come up it is best to call ************ Monday through Friday, 9am to 5pm EST.
Customer response
12/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has not been met at this time. At this time I still did not receive the refund as stated from business. It has been over a week and i did not reciege via mailed check. I did not want to say finished until they follow through with what they stated.

Sincerely,

*********************
Initial Complaint
04/17/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Feb 2023, company switched my service from NYSEG at a guaranteed price of .7 (7 seven cents) they then charged me **** cents (twenty six and a half cents)Per kilowatt without notice. They are a scam company, how does *** allow them to operate? They have already lost class action suits.
Business response
04/24/2023
The utility billed 6 months worth of usage on one bill and Greenlight Energy is working with the customer to get resolved.
Customer response
04/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They have not lowered the rate of .27 per kilowatt which is a complete scam after they offered .9 per kilo. How does *** let them operate? Check the lawsuits against them.
Ill let you know if they settle before we move to the courts.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************

Business response
04/26/2023
************, We have contacted NYSEG about the reading issue and our **************** Manager is working to fully resolve the matter to your satisfaction. We appreciate your patience while we work with all parties to retroactively credit the account that was cancelled in February. Please note our current price is not 27 Cents and this matter is not only due to the market spike every supplier and utility saw last year, but an isolated incident of the utility company sending 6 months worth of electricity usages to be billed on one bill after you cancelled. This is not a fault of Greenlight Energy but we have every intention of resolving your issue. The manager will be in contact with you by phone before the end of the week. Thank you for your understanding.
Customer response
04/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************
Initial Complaint
11/16/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Back in February of this year 2022 green light energy is stating that I had signed up for their services. I know for a fact that neither my wife or I had signed up for any type of service they offer. Now they're saying we owe $503 for services we never agreed upon or opted in for. Sure seems like a scam company to me.
Business response
12/01/2022
Customer service contacted the customer, cleared up the confusion and resolved the matter. Thank you.
Customer response
02/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They are still claiming I had signed up for this service from them, which I have not provided any information to them on my part for any of their services. They reimburse me $155 of the almost $600 theyre saying that I owed from services that I signed up for which I did not sign up for. I dont feel I should remove the complaint I feel I was not adequately reimbursed for the situation on hand. I am still trying to catch up with my current Penelec bill due to this outstanding balance with them. That is all I have to say if they make things right, I will remove the complaint. Thank you.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer response
03/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Good Afternoon,

Writing in regards to (reference number ********) a response from you guys, the complaint that I had filed against greenlight energy has not been resolved. Yes, they issued a refund of $155 towards the total amount of over 500 and some dollars of services that they claim, I signed up for which I clearly did not sign up for no I like to call supplier supplies as I currently have one in place. They are in the process of working out a resolved deal between the two parties with the accounting department. I have not heard back since Friday , so as of right now, yes, the complaint has not been resolved to my liking. I feel it is not fair for what they did, and for what they are charging me for services. I clearly did not sign up for I never filled out no paperwork with them or for them for them to charge me for services and now the services they claim I received is being reflected on my current electrical suppliers monthly bill , this is why I am currently still pushing The fact that this complaint with them is not resolved yet. Thank you I wanted to email and explain the situation.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
03/15/2023
Sorry to hear you are not satisfied. Records show you spoke with our customer service manager on March 14th via email, who went above and beyond to issue a credit and resolve the matter to your satisfaction. Enrollment is shown to have been initiated via our website, inputting the utility account number and agreeing to service. Contract terms were delivered to the same email listed in the complaint. Greenlight Energy is the supplier of electricity, but your utility company continues to bill you and delivery that supply. The utility bill is made up of both supply charges and utility delivery charges, regardless of whether you have Greenlight Energy or any Third-Party supplier, but when the bill goes unpaid all those combined charges add up. Greenlight Energy is not responsible for all the charges shown on your bill. However, a mutually agreed credit has been issued and the account has been confirmed cancelled. If there is anything else we can do for you, please do not hesitate to contact us at *************. Thank you.
Initial Complaint
11/16/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A representative from Green Light Energy knocked on my 93 year old grandfather's door and asked to see his BGE **** and asked tried to convince him to sign a contract stating nothing would change. He stated he had to ask his family first, as we help him with his affairs. HE SIGNED NOTHING; however he did show them his BGE ****, resulting in them taking his account number and enrolling him without his confirmation. We received his bill and there is an extra charge of ***** for Greenlight Energy. At no point did my grandfather sign any contracts or give his permission to enroll him. Scamming the elderly seems to be their business model based on any research you do on this company. These charges need to be reversed and he needs to be taken out of this program immediately
Business response
11/16/2022
Greenlight Energy does not coduct any door to door marlketing in the *****************. Please contact us to investigate the matter futher ************
Initial Complaint
11/15/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Green light said they have me signing up for a free camera for them to be my provider for electricity I did no such thing I have no camera I never give them written permission according to the electric company in Penelec they could just walk up to you in a ******* and say they made contact and then start billing you for their services on your utility bill this is a scam I I signed up for nothing I have no free gift I explain to them that I am retired and disabled and I will take this all the way to court if I need to I am not paying for service did I did not give written permission
Business response
11/15/2022
Greenlight Energy has been in contact with the customer and are working to resolve the matter. The account was enrolled by someone stating they were authorized and it was done through a two-step inbound process. Regardless, we are investigating the matter further and are confident it will be resolved with the customer directly. We apprciate your patience in the meantime. Thank you.
Initial Complaint
09/27/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been a GreenLight Energy customer through PSEG for over a decade, my PoD ID is *********************** you take a look at my account, you can see, I have been a loyal customer, paid over PSEG price for over a decade. I recently decided to switch back to PSEG, but/and received a bill with a charge from GreenLight Energy for $431.78 extra, on top of $154 current bill, labeled as Adjustment. I believe it is a mistake or something worse. I made multiple attempts to contact GreenLight Energy, but met with no willingness to resolve the problem. I tried to contact their customer service through the phone. A representative, by first name *******, did not provide help or information. The request of escalating the problem to upper management also went no where.This filing with BBB is an attempt to resolve issues. My current request is to get this charge removed or explained, with detailed documents. But I do want to reserve all my rights if unsuccessful.Please communicate and resolve the issues.Thanks.*********************
Customer response
10/24/2022
At this time, I have been contacted directly by Greenlight Energy Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
Business has contacted me directly, put the issue has not been resolved but grown bigger. I found I was over charged by $411 during the last 14 month, while the company wants to charge $431 more during my exit. I pointed out to the company during our email exchanges 5 days ago. Waiting for their response now. Thank you very much for your help. I don't think the company would have responded if BBB did not step in. I appreciate. Regards. ***********************;

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business response
08/30/2023
Happy we were able to get this billing issue fully resolved and reversed with the utility last year. Thank you.
Customer response
09/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
06/29/2022
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On June 29, 2022, a salesman from Greenlight Energy came to my door and asked to see my Consumers Energy gas **** statement and phone number. The salesman's name was *************************, and he was wearing a Greenlight Energy photo ID. He claimed that Greenlight Energy was a gas supplier that could lower our gas ****. However, his approach seemed suspicious, so I called Consumers Energy to confirm, and was put on hold. While I was waiting to speak to someone from Consumers, I received a text that asked for my signature to sign a contract with Greenlight. At that point, I did not sign, and told the salesman I was not interested and to leave. But when I finally talked to someone from Consumers, they said that there was a number on my **** statement (the *** number) that enabled Greenlight to enroll me as a customer. Again, I never gave ******************** permission to do this and do not want their services. Consumers told me that they would contact me if any changes were made to my service, but I want to confirm that I will be unenrolled and not be charged by Greenlight. I am hoping that you can help with this.
Business response
06/30/2022
After getting in contact with our company, we immediately confirmed that your account was not enrolled. Although the agent did properly ID himself we are investigating further. Greenlight Energy has placed your information on a Do Not Knock/Do Not Call list. Thank you.
Customer response
06/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
06/27/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Apparently this company contacted my my relative and without my mother's permission switched our electric company over to them they contacted they contacted me ask me some information about receiving a receiving a free camera for the home but the home me not knowing that my mother did not approve this went along with it and I come to find today in electric **** That we are being double charged from them and from Duke cane light
Business response
06/30/2022
Greenlight Energy shows authorization for the enrollment on file but if there was any misunderstanding, especially if your your mother is elderly, we will certainly correct the issue. Our customer service has been trying to reach you for several days without luck. Please call us today at ************ and we will resolve the issue. Thank you.
Customer response
06/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
04/26/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was just approached by two young men from Greenlight who claimed that they were working with Consumers to lower energy rates. They rambled off some information and I did not fully understand what they were saying, since I had a crying toddler in my arms. Feeling flustered by the situation, I just showed them my energy information, not realizing they were taking my personal information down. They then said I would get a confirmation text letting me know that they had spoken to me, which never went through. I'm completely sure that was a bogus claim as they sat there and tried to fake like their system was having a hard time processing the information. I'm pretty certain I signed up for something I never actually agreed to, and this has me feeling so wronged. This is a terrible practice and I am beyond furious by these scammer tactics. If I call and the issue is not resolved immediately, I will be livid.
Customer response
04/26/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have been reassured that no charges or changes will be made to my current account.

Sincerely,

***************************
Initial Complaint
03/16/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
A representative from Greenlight Energy showed up to my house, talking very quickly about being a company that helps regulate natural gas prices, and that my rate for gas would go down after I filled out some digital forms and gave them contact information. It sounded legitimate, so I went through it with him. I looked up this company afterward and saw the many complaints against them. I then contacted the company itself and asked the person on the phone not to be enrolled. She said she would stop the enrollment from going through, which I hope will be the case, but I have not received any written confirmation of that fact. I contacted my normal energy provider, Consumers Energy, to let them know this happened and they said they had already gotten a bunch of calls about this company today. I was told to watch my energy **** over the next couple of months for any astronomical charges, but I am very suspicious that this company will not stop my enrollment after seeing the many negative reviews and experiences that folks have had. I want to be absolutely sure that my energy bills won't change providers, and I do not wish to do business with Greenlight Energy.
Business response
03/16/2022
If a customer signs up and contacts us to stop the enrollment, it will be stopped. Essentially the enrollment never took place so no formal letter would be received from us or the utility. Additionally our customer service agents will add your information to our Do Not Call/Knock list.
Customer response
03/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************

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