Customer ReviewsforFolkes Heating Cooling & Burner Service

Broken water heater on a Friday afternoon, and about 6 hours later an installed new water heater. I also appreciated the clean beige carpet afterward! I have used Folkes before and have never been disappointed. Quite pleased.

I've had a contract with Folkes for years 2022 and 2023. Never had a problem until this year.I had my ** unit tuned up in May. For years we have had a minor refrigerant leak but nothing major. They recommended a pressure check but I declined. Told them to add refrigerant and that was it.On Aug 8, 2023 the ** wasn't cooling properly so I called for an appointment. They recommended a leak search, I declined, they recharged the system and added more refrigerant. On Aug 17 our main circuit breaker had tripped and when we reset it the ** didn't come back on.Called for service again. The compressor needed a new capacitor and it was replaced. The next day the ** stopped working again. I called for service. They told me refrigerant had all leaked out again.I agreed to a leak search and they did the dye test and found a leak in the evaporator coil and gave me an estimate of $3200 for repair with no credit for previous work done because I was told by customer ********************** I agreed to all work and Folkes does not give credit...I had given them $1600 already. I called another company, told them the problem and they gave me an estimate of $1500. When they came to check the system they did a nitrogen pressure test to verify the leak. They put 6x the amount of pressure into the compressor than the system actually uses and heard no signs of a leak. They also told me there was enough refrigerant to last the rest of the summer. Folkes had turned the system off because they said refrigerant was empty and new coil has to be put in. The ** is now working fine, the second company charged me $0 and I'm out $1600 by Folkes who never fixed anything. And every time they came back they charged me $323 for the service visit. Also, I didn't sign one of the invoices.The technician signed my name and used the credit card on file. The people at Folkes are a bunch of scam artists and I believe they intentionally caused my system to stop working. Otherwise, why would it just miraculously start working?

I would like to revise this review to let everyone know this company charges top dollar and is miserably cheap. They charge $230 for a maintenance contract plus $100 for a new filter. We use 2 filters and want you to pay and additional $100 or they wont put one in. Extortion! They continually state your filter is dirty but you have to pay another $100 or it wont be installed. They said to go to ********** and buy 4 filters for $100. I paid nearly $30 K for the central air. I had much lower quotes from others but thought erroneously Folkes would treat me better. Their apprentice technician and supervisor had a huge chip on their shoulder. In retrospect I should not have chose Folkes. In the past Ive had some ok technicians but they didnt plan the job properly for duct work and made needless holes in my wall and closet ceiling as they are learning. Im fed up with this company I had put too much faith in. Their maintenance contract is not in writing, they seem to make things up as they go along. Check the BBB like I should have.

I was anxious because my plumber left the area I found an advertisement for FOLKES and decided to use it. I must tell you I am so overwhelmed by *** and ************ who did a phenomenal job. I cant even believe if they were my son Im a senior citizen they couldnt done a better job so professional left no mess and did everything from 9 oclock until 6 oclock. God bless them and I will recommend you guys forever and ever they are the best dont lose them. Whatever you do give them whatever they want. They are so professional.

We had what we thought was a routine maintenance on our boiler before the technician came out our boiler was working perfectly fine we had the boiler on for about a month before the routine maintenance and had no issues whatsoever we even had a oil delivery and all was well the tech from folkes came out and when he was done he said we were not getting any fuel to the burner and said he could replaced the line and it would cost us $300thats ridiculous because the heat was working fine earlier that day so how could we have a clog in the line which would need replacing that doesn't make sense my husband asked if he could use a snake to unclog it because we are not hvac so we thought what the tech was saying was true this turned out to not be the case he told my husband yes you could do that and he abruptly left my husband followed the tech instructions and there was no clog and our boiler still would not cut on we contacted folkes again as our home was freezing and another tech came out and he did not see a clog he stated that for some reason the line was not pulling the feul and said we needed to change the pump how in the he'll did the pump get broken when it was fine so we paid $538 out of pocket to have this replaced because we needed heat and once it was done the tech said we were good to go we were not here we are a week later no heat and no resolution although we were contacted by the operations director ****** who promised to look into the issue and call us which she did not do and then we were told she was sick but I can't believe no one else in management was unable to call us this is a serious matter I have missed work over this and have gotten sick all because we were being responsible and having a tune up and it's the holidays we should not be freezing in our home