Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2018 Hyundai ****** on 1/18/25. The amount of the car to be financed should have been $1085 less than itemized. The finance *** that assisted us on pick-up day incorrectly added an extra $1085 to the agreed to sales price, thus overstating the amount that would be financed by the bank by $1,085. The loan was a 7 year loan. I discovered the added amount of $1,085 on the Itemization of Amount Financed Form when I got home, as I missed it during the out-processing and signing that took place in his office. When I asked the finance *** to correct the mistake, he said it was too late being that the bank was already closed for the day. He said he would make the correction the following week. Needless to say, the correction of the financed amount never took place no matter what or when they promised it would be taken care of. They eventually cut a dealer check for the $1085 approx. 6 weeks later. The finance *** also incorrectly told us we had 4 oil changes with the buy, but weeks later told us it was only 1. In calling Hyundai Customer support, we were eventually given 4 oil changes over two years. The offer for the financial burden of now having to pay off the $1085 over 7 years at a finance rate of 9% was a ONE MONTH free key ***lacement from when we got our dealer check. The Hyundai corporate *** agreed with me that this was not a good offer for having to pay 9% over 7 years on the additional financed amount of $1085. The Hyundai corporate *** told me to go and see a sales *** at the dealership, assuring me that he would be reasonable and offer something equivalent to the key ***lacement price, being that losing a key in the next month was improbable. After discussion with the *** and General Manager, they said they did ENOUGH for me, and didn't care what corporate told me they would do for me. They eventually threw me out and told me not to ever come back. This complaint will hopefully lead to a resolution in line with promised corporate policy.

  Business Response

  Date: 05/23/2025

  The consumer claims that he is entitled to further compensation due to his belief that he financed an additional $1,085 on a seven year loan at 9% interest. The consumer acknowledges however, that the dealership refunded to the consumer $1,085.00. Thus, the only potential "loss" to the consumer would be the added interest (at 9% per annum) over the life of the seven year loan term. The total interest on $1,085.00 would be $683.55 (assuming that the loan was not paid off earlier). 

  However, if the consumer had applied the $1,085.00 refunded toward the principal balance of the loan, he would have shortened the term of the loan (as a result of the prepayment of principal) and obtained a savings equal to $683.55. The consumer however elected to retain the refund rather than apply it to the loan. Thus, the dealership has done nothing wrong and will not offer any additional compensation to the consumer. 

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hyundai 110 did not give me the check until approx. April 10, 2025.  My payment due date for the loan was the 4TH of the month, with my first payment due on 3/4/2025.  Therefore, I would have incurred the 9.03% finance charge for 2 payments if I had then put the check I received toward the principle of the loan.  This therefore made the $1085 payment given to me short by the incurred interest on two or three payments, dependent on when *********** would have applied it to the principle.

  In addition, Hyundai Corporate agreed with me that the offer of a lost Key replacement through July 2025 was a poor offer for my inconvenience.  They agreed with me that an equivalent dollar value should be given to me in its place.  Per research on the internet, the cost for a key replacement could range from $300-$500, depending on the model and year of the vehicle.

  Therefore, I am seeking an amount of $500 for my inconvenience and intimidation of being thrown out of the dealership. 

  
  Sincerely,
  
  **** *********
  
  
  
  
   
  

  Business Response

  Date: 06/02/2025

  The consumer's added interest payment was $16.28 for the two months. Notwithstanding the foregoing, in an effort to resolve the matter, the dealership is willing to provide the consumer $100.00 as a goodwill gesture. If this is acceptable, please let us know and the dealership will provide the goodwill payment in exchange for a General Release.

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *********
  
  
  
   
  
  

• Initial Complaint

  Date:02/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took a picture of the sales agreement because we weren't allowed to take the copy showing sale price and disclosed fees, dealer agreed to reduce fees by $****, then at contract total sum of $31784 with tax appeared on line one, nothing itemized, finance manager upon requesting explanation of why math was off by over **** on agreed totals, stated that sum included $1125 ACQUISITION FEE for used car, claims salesman and himself informed us of fee that appears nowhere on ANY document, text messages of both sales agent and finance mgr support this, finance mgr going as far as to offer another add-on service plan in lieu of credit/refund.

  Business Response

  Date: 02/08/2024

  I am pleased to advise that this matter has been resolved directly with the consumer. My client has agreed to send Hyundai Motor Finance a check in the sum of $1,128.00 to pay down the consumer's loan. A copy of the check is attached for reference. Thank you. 

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a brand new car April 2022. Since then the car broke down 4 times with the same problem putting me in a very dangerous situation. Apparently it was the fuel injector. It happened for the 4th time yesterday and I was on a busy road, the car just stops!!!! Another 2 times was on a parkway! They wont give me a replacement car, all I want is a comparable car that is safe!! It puts me in danger!! Please help me to get them to replace this lemon of a car!!!! I will have to go to the attorney General if you cant help me but enough is enough!! I also have Hyundai corporate involved and they wont help either. I contacted channel 12 news this morning also. Thank you!! *********************

  Business Response

  Date: 12/18/2023

  While the Dealership sympathizes with the consumer, the problem involved with the fuel injector is covered under warranty from the Manufacturer. Our efforts to assist the consumer under warranty and at no charge is being undertaken as a franchised dealer for Hyundai Motor America. To the extent that the consumer believes she has a cause of action in this matter, it should be against the Manufacturer,not the dealership. 

• Initial Complaint

  Date:05/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE ***** THAT BEEN AGREED UPON WAS WITH ******* WAS NOT HONORED ($32,000)***** FINANCED $ ****** WHICH WAS WAY ABOVE PROMISED *****.

  Business Response

  Date: 05/12/2023

  Hyundai of 110 (the "Dealership") has received ******** ***** (the "Consumer") complaint filed with the Better Business Bureau.
  
  The Dealership has attached the Consumers Purchase Agreement and Vehicle Invoice.Both documents have been signed and initialed in multiple places by the Consumer. The ***** price -or- Price OF CAR listed on both documents is $32,000.00. The AMOUNT DUE or the FINANCING AMOUNT, which includes the ***** price of the vehicle, all Fees, cost of Warranty/Service Plans/Products purchased, and Sales Tax; is listed as $47,634.81.
  
  The Consumer paid the agreed upon sales price of the vehicle and has made no valid claim or complaint against the Dealership.
  
  Regards,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Hyundai of 110

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The Finance manager  did not explain clearly the added charges that brought up the price from $32,000 to $47,000.

  The Finance manager  used diversion tactics of un related stories to the deal, stating you will receive the final numbers in the mail.

  The finance manger  took advantage attention span due to my age.

  Numbers speak for itself, The agreed upon price with the sales manager $32,000 with 0% financed over 4 years  was inflated by the finance manger to $47,000.

  
  

  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 05/23/2023

  Hyundai of 110 (the "Dealership") has received ******** ***** (the "Consumer") rejection of the Dealerships response.
  
  The Consumer has demanded an explanation of the charges for the vehicle purchase AFTER the Dealership attached copies of the Vehicle Purchase Agreement and Invoice in response to the Consumers original complaint. Both documents attached previously contained all costs of the transaction in an EASY-TO-READ ITEMIZED FORMAT. The Dealership cannot ascertain why the Consumer would request information already supplied.
  
  The Consumer continues to claim the vehicle price of $32,000.00 was not honored AFTER the receipt of two documents indicating an itemized Vehicle Price/Price of Car of $32,000.00. Again, the Dealership cannot ascertain why the Consumer would continue to make this claim.
  
  It should be noted, if the Consumer believes any of the Service/Warranty Products/Plans purchased alongside the Vehicle Purchase are no longer necessary or unwanted,the Consumer should request a cancellation of those products. A refund from the Service/Warranty Products/Plans will be pro rata. In accordance with Financing Laws, all amounts from a refund of a Service/Warranty Product/Plan purchased by Financing must first be used against the remaining balance of the Financing if it has not been paid-in-full and satisfied.
  
  The Dealership has done nothing wrong. The Consumer had already received all requested information. The Consumer had issued a rejection to the Dealership without review of the information provided.
  
  Please note this will be the Dealerships last response to the Consumers complaint via this venue. The Consumer has also filed a complaint with a government agency in which the Dealership will respond supplying the same exact documents supplied herein.
  
  Regards,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Hyundai of 110

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  again, the financial employee has committed a grave injustice by switching  the agreed upon price of $32,000 to $42,000 then added  all additional cost to make the final financed amount to more than $47,000.
  

  He refused to correct this matter when i went back to question him. The dealership general ****** did not return my numerous calls.

  I Will continue to proceed to fight for resolving this problem  with all federal, state, and local agencies that protect elderly consumer right against financial abuse.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2, we brought our less than two year old leased car in for service that was scheduled because the Hyundai dealer reached out to us saying the car was due for maintenance. After rearranging our familys schedule to go there, it turned out the car wasnt actually due for any real maintenance and instead the service advisor, ******, coerced us into agreeing to nearly $400 worth of service that our leased car didnt truly need. He fraudulently and deceptively used the words due and required for maintenance that is actually optional and recommended. When we realized this, they had already done the $175 service we wanted to cancel. We tried to speak to the service manager, ****, he said there was nothing he could do and only offered $25 off. He acknowledged that ******* wording was inappropriate but offered no recourse. We did not initiate this appointment - Hyundai did and we trusted that they were being accurate when they called out of the blue and said the car needed maintenance. They should not be telling people to make unnecessary appointments and certainly shouldnt be coercing people into expensive services that arent actually needed. I respectfully request a refund for all of the money we wasted.

  Business Response

  Date: 12/02/2022

  Hyundai of 110 (the "Dealership") has received ***** ********** (the "Consumer") complaint filed with the Better Business Bureau.
  
  The Consumers complaint is in relation to service provided by the Dealership, which were requested and approved by the Consumers Husband. Attached please find the Dealerships Repair Order No. ***** along with service request signed by the Consumers husband.
  
  As indicated by the attached documents, all repairs were approved by the Consumer.
  
  Respectfully,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Hyundai of 110

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   

  The primary issue is not addressed - the initiation of unnecessary/off-cycle maintenance by calling out of the blue and the deceptive wording used by the service department to coerce us into agreeing to services not actually required at the time or at all with no recourse or proper explanation. The entire process was misleading and a breach of trust and loyalty that we will happily take up with Hyundai corporate.

   

  *****************************