Customer ReviewsforConServe

I have received a collection letter for an IRS debt. 2 things: 1. The IRS does not use a debt collection agency fto collect a debt. 2: In the fireld: "Tax Assessed", the balance I owe is "$0.00", but then for some reason an externl collection agencty is trying to collet interest and penalties on a $0.00 amont of $1600. I also see that they tried to scam someone els. I am in contract with the IRS and BBB to figure out how they even got my company info. SCAMMERS

Dear Ms. *****: ConServe received your Better Business Bureau Customer Review, submitted on July 27, 2023, concerning a matter for the Internal Revenue Service (IRS). ConServe apologizes for the stated concerns. Based upon the limited information supplied, regrettably, ConServe is unable to locate an associated account(s). You are encouraged to provide additional information for ConServe to appropriately assist with your concerns, and you may contact ConServe toll free at ###-###-####. Alternatively, due to the concerns involved, you may reach out to the IRS directly to obtain additional information regarding the corresponding account(s), and to confirm that ConServe, in fact, is an approved contractor for the IRS. ConServe is referred accounts for collection by the IRS, which in some cases may include accounts consisting solely of outstanding tax or penalty balances. For your reference, a contact number provided by the IRS for individual taxpayers is ###-###-####, and for business entities the contact number provided by the IRS is ###-###-####. Should you have any questions regarding the foregoing, do not hesitate to contact ConServe at ###-###-####, extension **** or by email at complaint@********-***.com. Thank you.

I have settled my debt with the school, regardless of being wrongfully charged, due to still having to pay my student loans. The agreement I made with the Vice President of the school was a pay for delete. I made the payment in full to the school with the written understanding that upon payment the collections would be fully removed from my credit with all credit bureaus. I gave it 3 months before contacting the school, and after another month I was finally informed by the school “I followed up with our collection agency and they informed me that they are not allowed by law to request to remove the item from your credit record. They only thing they can do is to indicate that the debt was paid. I apologize for any misinformation.” I of course had done my research before making the agreement with the school; and know that by law it can be removed, and they are legally obligated to do so especially at the request of the school as a result of the written agreement between the school and myself. I have since contacted an attorney due to the fact that it has now been over a year since my payment and thus this should no longer be affecting my credit.

Dear Ms. *******: ConServe received your Better Business Bureau Customer Review, submitted on April 29, 2023, concerning your account for the Creditor, Indiana River State College. Please accept ConServe’s apologies for your concerns. In that regard, you indicate that you reached a pay for delete agreement with the school. To the extent you may have been misinformed, it would nevertheless be impermissible to request that the account be removed from credit reporting, and ConServe cannot agree to do so. Pursuant to the Fair Credit Reporting Act (FCRA), as a data furnisher, ConServe is required to accurately report credit information and, in fact, your payment of the account balance occurred after the account entered collections and was already credit reported. Accordingly, upon payment, the trade line was properly requested by ConServe to be updated in order to reflect as paid rather than requested to be removed, and based upon the information provided by the corresponding credit reporting agencies, the account is accurately reflected at this time as a paid collection account. However, if not already so reporting as disputed, ConServe will request an update to your credit report to reflect your dispute of the account. Should you have any questions regarding the foregoing, do not hesitate to contact me at ***** ********, extension 2313 or by email at [email protected]. Thank you.

Can't post unless you select a star rating - 5 stars..."minus five stars" terrible... "Conserve" sent me a collection letter for $35.54. After calling them 10 times, each time with the same result. A recording says I'll be transferred, then says all attendants are busy, then says they are hanging up. In there letter they have me go to a gov.pay site, with the option to settle by ******, once sent to ******, they do not accept bankcards on file with ******. They have charged me "administrative costs of 32% of the original 26.92 I owed, IN 2 WEEKS!! They do not allow you to pay your debt presumably to accrue exorbitant "administrative costs So far, this company appears to be sketchy and if they are an approved third party vendor of the Treasury Department they need to be reviewed and perhaps investigated.

ConServe apologizes for your concerns. Based upon the information supplied by you, regrettably, ConServe is unable to locate an account associated with the you. In that regard, ConServe encourages you to provide additional verification information, in order for ConServe to appropriately to assist with the concerns. You may provide additional information directly to your offices, or contact ConServe’s dedicated complaint department toll free at ***** ********. Should you have any questions regarding the foregoing, please call ***** ********, extension 3359, or by email at [email protected] , and I can direct your concern to the appropriate department. Thank you. Sincerely, ConServe Crystal P***** Manager, Consumer Response Group

Bad business practices from CONSERVE collection company. Here is my story: I received a letter from the school dated 8/31 I have 30 days to pay a bill otherwise they will be left with no choice but to send it to Conserve, a collection company. Then few days later, I received a letter from Conserve dated 9/1 indicating that I had 30 days to pay otherwise it will be reported to the Credit Bureau. On 9/29 I paid the bill directly with the school. On 10/15, Conserve reported the account to the credit bureau. Once I received notifications from the Credit Bureau of this negative new entry on my report, I called Converse and was told even if I paid the balance to the school I still owe for the collection fees of $118. Why should I pay for this when the school had given me 30 days to pay?? and I have the letter from the school. I contacted the school and was told my information was sent to Conserve as pre-collection. Also was told since I had paid on 9/29 Conserve should not have reported anything to the Credit bureau and no collection fees need to be applied since I followed the school instructions letter. Conserve is playing games blaming the school for not reporting updates and that it was my place to contact them after paying thru the school. Meanwhile my credit report is still affected due their negligence. Why should I contact them when a letter from the school indicates I have 30 days to pay? Why should I be responsible to ensure both companies communicate especially when it comes to affecting consumer credit adversely. Conclusion: CONSERVE, collection agency, fraudulently reports to Credit Bureaus without doing their due diligence. This needs to stop. Conserve NEVER contacted me by phone or another letter or the school to get up to date information prior to reporting to credit bureaus. Conserve also refuses to remove the entry in the Credit reporting stating since they received the information from the school then their action was legit and charging me over $100 in collections fees is also legit. I told them about the letter from the school giving me 30 days to pay and they still do not want to consider that. I have submitted a claim to Conserve for the entry to be removed. So they mess up and the consumer has to jump through hoops to get this corrected. This needs to stop. This is bad business practices. I can’t apply for new credit until the collection entry is removed from my report. So my family is NEGATIVELY affected by this situation caused by this collection agency. CONSERVE must do their due diligence prior to affecting consumer credit reports.

ConServe is in receipt of your Customer Review and apologizes for your concerns. Upon review, ConServe’s records indicate the account was placed with ConServe, by *** **** ********* ******* ***********s, on August 31, 2021, to assist in recovering the account. At the time of placement, the account balance was indicated to be six hundred sixty dollars and forty-three cents ($660.43), however, it was subsequently determined that the account was incorrectly placed with ConServe as on October 22, 2021 the Creditor informed ConServe that it received payment in full for the account on September 29, 2021. Accordingly, ConServe requested that the account be removed from credit reporting, and based upon the information supplied by the corresponding credit reporting agencies, the account no longer reflects as being credit reported by ConServe. Again, ConServe extends its apologies for any inconvenience that you have experienced. For any further inquiries regarding the account, you are encouraged to contact the Creditor directly.

Liars! First, I never received any communication from these people. I seen them in my credit report. I contacted them last year thinking it was a student loan and come to find out, it was a balance from ****** *** ********. They lied on my credit report stating I owed $6,499 when I fact I owed $4999. When I called the second time after finding out the REAL amount, Saire first said my balance was $6999! Then I told her I talked to ****** *** ******** and was told the real amount! She then claimed she didn’t understand my question and said those were fees! $1500 difference! These people are frauds and steal people’s money! I am already paying ****** *** ********! REMOVE THIS from my CR!

ConServe is in receipt of your Customer Review and apologizes for your concerns. Upon review, ConServe’s records reflect that it mailed the initial validation notice to your address of record on 6/24/16, with no indication of a subsequent mail return. Additionally, please be advised that the assessment of fees is at the direction of the Creditor pursuant to its underlying agreement with the student, with no amounts that are independently added by ConServe. In any event, please be advised that the account has been closed in ConServe’s office and returned to the Creditor. Accordingly, ConServe has requested that the account be removed so that it will no longer be credit reported by ConServe. For any further inquiries regarding the account, you are advised to contact the Creditor directly.