Complaints
This profile includes complaints for Ferrario Auto Team's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,
I am submitting this complaint regarding my experience with [Insert Dealership Name and Location], a certified Nissan service center.
On [insert date], I brought my vehicle to the dealership for a diagnostic inspection due to ongoing mechanical issues. I paid a diagnostic fee of $[insert amount], yet the dealership failed to provide a clear diagnosis or explanation of the problem with my vehicle. I left without receiving any actionable information or even a written report stating what was wrong with the car.
Shortly after, I took the same vehicle to another repair shop. That shop was able to immediately identify the problem and offer a clear repair path — which raises concern as to why the Nissan dealership could not do the same after charging me.
In addition to this, I noticed that the footage from my vehicle’s dash cam — which had been recording prior to the service visit — was missing or appeared to have been deleted during the time the vehicle was in the dealership’s care. This adds a serious level of concern regarding the integrity of how my property was handled during the service visit.
Desired Resolution:
• A full refund of the diagnostic fee, as no service or diagnosis was actually rendered
• A formal response explaining what happened with the dash cam footage
• Assurance that customer property will be treated with care and transparency in the future
I am also submitting this complaint to the ** ******** ********* ****** for further review and potential investigation. I got a quote at another repair shop which found the issue in minutes. I will be uploading suportting documents from each shop.
Thank you for your time and attention to this matter.
Business Response
Date: 08/10/2025
Thank you for bringing ****** ********** concern to our attention. The vehicle came to us for a clunk noise, but we also found when the engine was cold the vehicle would not move. After warm-up the vehicle operated normally with the exception of the noise. The transmission was investigated to determine why the vehicle would not move. The customer was given multiple options;
- Replace transmission fluid and see if that cures the problem with no guarantee of success
- Replace the transmission
- Remove the transmission for diagnosisThe customer chose option 1, to perform a maintenance service on the transmission. It appears that procedure did help because there is no longer a concern that the vehicle will not move. The customer paid for the maintenance and diagnostic charge only, knowing that the fluid change may or may not cure the problem. The Customer took the vehicle without further diagnosis about the clunk as Mr ******** did not want to go further.
The information provided by Mr ******** advises that a flex plate (flywheel) was needed. That part connects the engine to the transmission. Had Mr ******** asked us to go further by removing the transmission we would have seen that failure. We respect his choice to complete the process at another repair facility, but it was his decision to stop and see if the fluid change helped. The paid us only for a maintenance service with fluid that is still in his vehicle.
Customer Answer
Date: 08/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am responding to Nissan’s recent statement regarding my complaint. Their version of events is inaccurate, omits key facts, and fails to address the quality and fairness of service I received.
1. Failure to Provide the Most Appropriate Initial Recommendation
From the moment Nissan heard the “clunking†and “thumping†in my vehicle, a competent and thorough technician should have contacted me to explain that the safest and most effective next step was to inspect internal transmission components — even if that meant removing the transmission. Instead, I was steered toward a fluid change, a low-cost option with no guarantee of success, which predictably failed to address the real problem.
2. Options Were Not Fully Presented Upfront
Nissan claims I was given three options at the start: replace the fluid, replace the transmission, or remove the transmission for further diagnosis. This is false. “Remove the transmission†was only mentioned after the fluid change failed. I was not given the opportunity to make an informed decision before paying for a service that did nothing to fix my vehicle.
3. Misrepresentation of the Actual Diagnosis from the Second Shop
Nissan’s response states another shop found a faulty flex plate (flywheel). This is not true. The attached invoice from GLF Performance LLC (dated 7/30/2025) shows the actual diagnosis: a defective torsional damper. This is a different part entirely, and the shop also noted “did not find any issues with transmission.†This proves Nissan’s account is factually incorrect.
4. Possible Disparate Treatment
It is my belief that I was not offered the most direct and effective repair path due to an assumption about my ability or willingness to pay — an assumption I feel was influenced by my race. Had I been a white customer, I believe the more thorough and higher-cost option (removing the transmission for direct inspection) would have been recommended immediately. Instead, I was routed into a cheaper but ineffective service that wasted my time and money. Regardless of intent, this is unacceptable and violates the principle of equal and fair treatment for all customers.
5. Predatory Sales Tactics
Before fully diagnosing the problem or providing a repair estimate, Nissan’s staff immediately suggested I trade in my vehicle. This was repeated more than once, even though I made it clear I wanted to know the cost of repairs first. This is a red flag and strongly suggests their priority was selling me another vehicle, not repairing the one I brought in.
6. Poor Diagnostic Performance
Nissan’s approach relied on guesswork rather than precise diagnosis. The fact that another shop quickly identified the correct problem without relying on a “wait and see†fluid change shows that Nissan failed to meet a reasonable standard of care.
Conclusion
Nissan’s account is not accurate. Their initial recommendations were incomplete, their retelling of the second shop’s findings is incorrect, and the handling of my service raises concerns of bias, fairness, and integrity. I respectfully request that the BBB take these facts into consideration when reviewing my complaint.
Sincerely,
****** ********Business Response
Date: 08/18/2025
Hello ******* Our previous message stated our position. You were only charged for a maintenance service that the vehicle needed as a first step to resolve the issue that the vehicle would not move. The diagnosis and repair performed by the other shop is a logical next step. We are happy you got everything resolved.Initial Complaint
Date:07/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our truck was towed to Ferrario's in Sayre, Pa. on April 11th. They still have not repaired it.
We paid $1900.00 for a part they had to order.
We spoke with owner twice & he said we'd get a call. We got a call from the service department & they said they got it running, but it wouldn't shut off. They said they had to order another part.
I'm a retired 20 yr Navy Veteran with Chronic PTSD. I'll explain the importance of the truck. I need it to pull my camper, so my service dog & I can get out & away from things that trigger the PTSD. (Fireworks, loud backfires, etc)
No one apologized, nor did they offer any kind of resolution.Business Response
Date: 07/23/2025
Thank you for forwarding Mr ********'s concern. This business is in PA so its the wrong BBB division but in the interest of handling the concern promptly we will respond here instead of asking BBB to move the case to the Scranton division where it should be.
Mr ********'s vehicle is an older model that was attempted repair by others prior to bringing it to us. It needs at least one part that the manufacturer no longer offers. A third party repairs the old ones. As Mr ******** is aware we are waiting for that third party to reprogram that part because the one they originally sent is incorrect for his vehicle. We do not know if that will solve the multiple concerns on the vehicle but that issue has to be cleared first. We have spoken to Mr ******** many times, the last just a few days ago. We cannot add more information that he is not already aware of. We have done everything possible, understanding he needs the truck. With the prior repairs before us diagnosing this vehicle is a difficult task.
Customer Answer
Date: 08/04/2025
Ferrario's reached out & asked me to come over. We discussed the situation. He explained the steps that they've taken up to this point and what they are going to do next. We've come to a tentative resolution.
Thank you for your time,
*. ********
Initial Complaint
Date:02/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ferrario **** service department has had my truck for 71 days. Dropped it off at **** on December 20th, 2023. On January 15th they said the timing chain is significantly stretched and needs to be changed even though another mechanic said the chain was fine and it needed a camshaft sensor and turbo replacement. They said they would start the work on the 16th of Jan. After several failed attempts to reach the service department manager Nicole by phone I went to the dealership in person on January 25th, I asked to speak with the manager Nicole but was told she was "busy". The gentleman I spoke to said the timing chain wasn't even started yet but it should be done the following Monday on January 29th. I called on January 29th and was told the mechanic started the timing chain replacement but stopped because there was metal shavings in the oil. She said her mechanic said the truck just needs a new engine and she would call me back the next day. Went to speak with her in person on the 31st, again she was unavailable. Finally heard from Nicole on Feb. 1st, she said the warranty company wanted a tear down to find the cause of failure and her mechanic would do it over the weekend on Saturday and we didn't have to pay for tear down costs. We drove by the dealership several times on that Saturday and our truck never moved from the parking lot, we also took pictures. Called Nicole several times on Feb, 3rd, 5th, 6th, 15th, 16th with no answer. On Feb. 19th I contacted my warranty company, they stated they haven't heard anything from the dealership since Jan 31st and are waiting on pictures of the engine. Nicole called me right after and said she sent pics to the warranty company on the 19th and they're going to want proof of my oil changes. I told her I just spoke to the warranty company and they said you haven't sent any pics. She proceeded to get an attitude and told me she did to and she must have the wrong email. I want them to stop playing games and fix my truck.Business Response
Date: 03/15/2024
Thank you for bringing this concern to our attention. The customer's service contract provider has declined to pay for the repair. The customer has made the decision to stop the repair process. We can understand that as the repair will be expensive. We are here and happy to resume the work if the owner wishes to proceed.Business Response
Date: 04/24/2024
Response taken by phone: The warranty was rejected by the warranty company and they have acknowledged that they were notified. We have agreed to put the motor back together with the only expense to the consumer being $750.Customer Answer
Date: 04/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
Date:11/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rerouted .my down payment of 4000.for a **** car.for there own benefit with out my permission by finance managerBusiness Response
Date: 11/21/2023
We have spoken to Mr. ****** on 11/21/2023 at 2:15 pm and the issue has been resolved. He will be contacting the BBB to let you know. This was a misunderstanding between the two parties. If any other information is needed or if Mr. ****** does not contact the BBB please let us know.Thank you.Customer Answer
Date: 11/30/2023
Thanks to BBB the complaint has been settled. Thank you, without you it would not have been resolved with the company. My heart felt thank you.Initial Complaint
Date:11/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 7 I was traveling to Elmira NY to visit my wife's family.
During the travel I noticed my car felt like some was loose in the rearend during a left hand curve. I went to Ferrario Ford September 9th and they checked my car out and said it was the upper control arm and the lateral arm was bad on the drivers side. They told me they could have it fixed by September 10th because I was leaving to go back home on September 11th. I tried calling the dealership several times and left voice mails trying to find out if my car was done At 3:30 pm on September 10th I drove done to check on it and they had just started working on it and told me it wouldn't be done till September 12th. Told me parts didn't come in to fix it and no one called me to inform me of this. On September 12th I picked up my car and the bill was about 800 dollars. I noticed driving tge car home on tge interstate it wasn't fixed still having the same issue. I called tge dealership back and talked to the Service department manager about the issue. He said bring it back and they would check it out. I couldn't go back to the dealership because I was already a day late getting home do to them not getting it fixed September 10th. The service manager said have it checked out by a dealership in my home town and contact him. I made the appointment with the **** dealership in my home town and tried calling the service manager back to let him know when it was. I couldn't get a hold of him left several messages no response from him so I canceled appointment. On November 20th I went back to Elmira NY to visit. I went back to Ferrario Ford on November 22 to have them check and see what was wroung with my car. Was told that the right side upper control arm and lateral bar was bad and it need a lined up. I asked if they was going to make it right with me since they didn't fix it the first time. Was told they would fix it but I would have to pay about 800 dollars again.Business Response
Date: 12/01/2022
Thank you for writing us with your concern. You visited our Quick Lane in September on with a concern "left turn rear end gets loose, doesn't do it on right hand turns." We diagnosed both rear upper control arms with loose bushings, both rear toe links, and both rear shocks. You requested we change only the left side. The charge for that was $200 labor and $395 parts, plus tax. At that time you were advised a suspension alignment was needed to complete the repair. The alignment was not done due to your time available. You returned to us on November 11 with the same concern. You indicated other parts had been replaced, and alignment had been completed. We examined the vehicle and found the right side control arm we previously diagnosed had not been replaced. We also showed you that it was not possible to perform a proper suspension alignment because the right side toe link is loose and rusted to the point where it cannot be moved. Whomever did that alignment on your behalf apparently only adjusted the front of the vehicle. Our November 11 estimate was to replace the right side components that were declined in September, and perform a true four wheel alignment. Any attempt at alignment without replacing those components will not fix the problem. You declined the repair. There is no reason for a refund because you only paid for the labor and components actually installed on the first visit. The original symptom has not been corrected because you declined to complete the repair.Customer Answer
Date: 12/05/2022
When i was there in September wasn't told that both sides was bad. The gentleman working at the the service writer counter said that the mechanic checked my vehicle out and the the upper control arm and the lateral arm was bad on the driver side rear. Was never told that both sides was bad. Si had them fix the driver side. After getting vehicle back that was when i noticed it wasn't fixed. I called and talked to the service manager told him it wasn't fixed Was told by him to take it to a dealership back home and have it checked out and they would work in correspondence to get it fixed. But i never got to take it to dealership back home because the service manager wouldn't return my call When i took it back in November to Ferrario Ford they put it on the alignment rack and said it was out of line and the passenger side upper control arm and later arm was bad. I had took the car to ****** **** garage back home and had the car lined up prior to going back to Ferrairo Ford.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.