Customer ReviewsforDunn Tire, LLC

I recently visited a local Dunn Tire for two new tires to be installed on my vehicle. The staff was very professional and friendly. My issue is with the “Free” alignment check. I was told my alignment would be checked after the new tires were installed. I was under the impression I would be called if my alignment was off to confirm or deny this work. Sadly I was wrong, the free alignment check turned into a $99 charge on my total bill. In my opinion this Free alignment check is a way for them to just get more money from you. My before and after measurements according to their print out only changed by .04 degrees. So they are saying they were able to adjust my wheel alignment, the thickness of a hair. Not possible! Bottom line don’t agree to the free alignment check.

At 2 PM on Saturday 9/30 I called the Amherst store for tire repair, it was leaking & down to 15 pounds. Even though they were closing at in two hours they fitted me in, repaired the tire,nchecked the others. Thank you Dunn Tire from a very old, long time customer - since you first opened - always wonderfully pleased by your great staff. Keep up the great service! You’re #1!!! Dave Doyle Jr

I went in for two front tires. I declined the rotation and alignment. They told me my Driver front wheel bearing had play and should be replaced. Parts and labor $359.00 then I would need four wheel alignment for an additional $99.00. I told them to just put the tires on for now and I would reschedule the work for a later date. While I was waiting for the work to be completed I heard them tell another man that he needed a wheel bearing to be replaced. There were only five of us there and I found it suspicious that two people of the five both needed wheel bearing replaced. I went to my regular repair shop the next day to have the wheel bearing checked. They said it was fine and didn't need to be replaced. They apparently work on commission at DUNN Tire and routinely bilk customers for unneeded extra services. I will never go there again and will tell all my friends and relatives about this unethical behavior.

I am currently at Dunn tire. Last week I wrote a bad review of Dunn, but since then they have bent over backwards for me and completely satisfied my requests. Thank you Dunn tire and their management.

One star is too generous. Place tells everyone who walks in that they need new tires and an alignment. obviously they work on commission. Appointments don’t matter, you still wait 3 hours. They are incompetent and scammers. Worst experience ever and all I needed was an inspection for a 3 yr old car with 20k miles. I would never go there again

Don't waste your time and money they talk about how they will take care of tires if you buy from them they won't they will sell tires that dry rot in less than 3 years and then tell you they don't warranty that and tell you they won't fix a puncture in the center of the tread because you temporarily plugged it to get thru a late Saturday till Monday crap qservice

Snow tire to summer tire changeover and NY State Inspection. Was told I needed a new rear suspension link to pass inspection. Okayed the job. An hour later was told job couldn't be completed because their welder was broke, they couldn't remove a nut & bolt, and they would call me when it was fixed. That was 2 weeks ago, haven't heard from them. After leaving, opened glovebox, it slammed open because spring was removed and laying inside. This was from them checking cabin air filter to upsell me, leaving particles that fell out of filter in box and floor. They didn't feel it was necessary to tell me the box had been boken by the tech. The next morning one of the mounted tires was flat from rim sealant leak. I called them and they wanted me to drop my car off and leave it for the day so they could remount it. Riduculous. I have been using Dunn twice a year since 2015 to changeover tires. They always leave the tires coated in dripping sealant, just no pride in their work, they don't care and are interested in upselling you things like gas treatments and various filters that you never asked them to check. The "free 10 point inspection" is used to target you for additional sales. I always used the Sheridan Dr. location but the last 2 times the air pressures in tires were all different, all overinflated up to 14 lbs. I decided to try a different Dunn location and picked Walden Ave. In Lancaster. Big mistake. They've lost my business forever.

On 8/29/22, I had an 8am appointment for an oil change. Almost 2 hours later, I was able to leave but only after they had tried to sell me a new battery and 2 new tires. I left without purchasing the items they told me I needed. After arriving home, I contacted *** to have them check my battery, the report I was given from *** rated my battery Good & Passed. I then took my car to my mechanic who said my tires are fine. I feel very strongly that I was targeted because I was a senior woman. I will never return to Dunn Tire as a customer and have warned all my friends and family to be wary of using them for any service. I learned my lesson and not be be repeated. There are many honest, reputable businesses, this is not one of them. Please forward this review to Dunn Tire. Thank You This review is a 0 star but could not submit without providing a star-rating

Bought ******** ********* tires rated at 65000 miles. after 30000 miles all the tires were down to the treadwear indicators. Went to Dunn and the salesman said they were 2 months past warranty. I never saw anything that said there was a time limit to the warranty. He didn't offer any help. I have been going to Dunn since all they did was tires from a garage on ****** road. Never again I'll go elsewhere.