Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

     Don told *** ****** Bad timing chang They paid for that 1,333.00. But he said to me the motor was no good.If he has cold *** ****** and  said that motor was mp godd theywould have paide for new motor. But he did no. Even try.So the cost of this motor is on himIt has been 1 year, any other peoples that may have come to the vical ? is on himI have found a lot of Motos on the internet

  Business Response

  Date: 11/03/2022

  Mr. ******** brought in his vehicle on 8/26/21 for us to diagnose motor.  We performed a compression test and diagnosed that the vehicle had bad timing chains.  We had to start somewhere.  We called the warranty company and advised then of this matter. The warranty said they would cover the timing chains.  They sent us a credit card payment of $1333.63 on 9/28/21. it was discovered that the vehicle needed an engine replacement.  Don called the customer to advise of this.  He told us to call the warranty company.  We did call and they told us no coverage  for this.  Don spoke with customer and advised of this, we told him we could not locate a good motor. Don told Mr. ******** if he can find a good motor to go ahead and he can supply his own engine he would purchase.  Don told Mr. ******** he could keep vehicle here until a motor was found by customer.  The vehicle has been here at our shop since 8/26/21.  We have not charged him any storage fees.  They money we were paid from the warranty company would go towards the bill for engine replacement.  If he decides he does not want work performed here, he can take his vehicle elsewhere and we will refund him the money paid by the warranty company. There still we be a fee for the diagnostic time in the amount of $271.88 total.  We will not refund him $4500.00 plus any tax.  He would only receive what was paid to us($ 1333.63) less diagnostic fee of $271.88, which comes to $ 1061.75