ComplaintsforBrooklyn Mitsubishi

• Initial Complaint

  02/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was charged for maint plan I did not want.Cancelled it on 8/22.I have repeatedly contacted and left messages since then with not even a return call.Money was never refunded to me or lien holder.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I traded a Mitsubishi outlander sport 2018 to a 2021 the dealership never pay off the first car ****************************************** with two loans for only one car and a delinquency on my credit report. While I was still making payments for the 2021. Did not know anything about this not until recently.

  Customer response

  03/01/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Brooklyn Mitsubishi regarding complaint ID ********. The loan for the 2018 Mitsubishi outlander is still showing on my credit report as a delinquency charge. I really dont know what to do anymore. I even went to the agent from the dealership, he said that thats what they do to a lot of people, and now they sold out the dealership because they run out of business. 
  
  Sincerely,
  
  ******** *******

   

  
  

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I own a 2022 mitsubishi outlander. While I was driving my vehicle it became disabled on me. I couldnt even drive it. According to my mechanic and others, it was a broken tire rod which broke in the midst of me driving which was weird because this driver side never sustained any impact or damage. I had my car towed to the dealership by Mitsubishi road side assistance and my vehicle was perfectly normal besides the tire rod. I was told by the rep that my car would be covered being that I have a lease but when my car got towed there it was a different story. I was told it was wear and tear and I was responsible for the fee. I asked for a loaner vehicle and was told there werent any and once i called and asked corporate about the loaner vehicle process, I received terrible service from the service manager ****. He called my phone and expressed to me that he knows I called corporate and started quoting me prices and being rude to me over the phone. When I attempted to call him out on his rudeness, he became even more rude. I have pictures from the tow company and a statement from the tow driver that my car was spotless except for the tire rod breaking. I dropped my car off on 6/6/23 12am. I received my vehicle back on 6/14/23 and there was significant damage done to the vehicle. The driver side door is ajar, rubbing on the fender causing it to scratch and the driver rim is completely scratched up which was not like that and there was damamge done to the top of the hood of the vehicle. When approached the service manager to show him the damages, he stated your car was in an accident and I told him my car was not in an accident. He damaged my vehicle to justify a **** dollar bill for inner and outer tire rods. I explained to him and showed him the pictures of when my vehicle was dropped off and he stated well Im going to have to pay for additional work. I then tried to reason with him and he walked away and stated he doesnt care and said call the police.

• Initial Complaint

  09/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been going to this established since May 2022 due to my vehicle engine light coming; during my initial visit, they reset the sensor, and I was told there was nothing wrong with my Vehicle. After the reset, the vehicle engine light came back on, I brought the vehicle back, and they did a diagnostic which I was charged $149 for this service added to this services; I was told the car needed a new O2 sensor, and that would solve the problem the sensor was changed, and I was charged about $1100, two days later the engine light came back on, I returned to the dealer with the same issue. I was given a list of things that needed to be replaced on the vehicle, which were nonrelated to the problem. I have been back and forth to this location for close to 6 months, and the issue with the engine light is not fixed. I went back to Brooklyn Mitsubishi on 09/17/2022 with the same problem, and I was then told my car needed a new exhaust pipe because it was liking gas; I asked why wasn't these issues surfaced when the diagnostic was done I did not get an answer, an exhaust was ordered and replaced on 9/21/2022 and the day after the engine light came back on. I have been to this location close to 9 times since May for the same issue, and nothing gets resolved; asking questions to the service representative is useless, and the branch's general manager does not involve making things easier for their clients. Every time I have been to this place, I spend at least 8 hours waiting for my vehicle to get a fix and the issue is not yet resolved. I have received multiple tickets because I have not been able to pass the ** inspection because of this problem. I want my vehicle fixed; this situation has been stressful, time-consuming, and costly.

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Aug 7 2022 I purchased a new Outlander Sport. Upon arriving home I noticed a charge of $1395 for pre paid maintenance. This item was never discussed. I would have said no to it if it was mentioned. I would like a refund.I have tried repeatedly to get an answer from many different people at the dealership to no avail.

  Business response

  08/22/2022

  Hello ****************, My name is ************************* I'm the general manager over at Brooklyn Mitsubishi.  I do apologize about your experience. I will love to rectify this matter with a full refund. You can come to our location Tue-Fri in the hours of ****pm. Please call me at ************ with the day and time so we can make sure its ready for you to pick up. Once again I'm truly sorry. We don't want to do business in this matter. Have a great day! 

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/1/2022 I brought my vehicle in for scheduled maintenance at Mitsubishi ******************* **********************., Brooklyn, **; in which the charge came out to $1650. On 8/4/2022 I came to pick up my vehicle and I explained to the service rep that I am unable to pay the full amount, but I would like to charge $400 today and finance the balance of $1250. The service rep took my card and charged the full amount of $1650; over drafting my checking account. I immediately stated to reverse that charge, which they did resulting in a pending charge of $1650. I called my bank and filed a claim, they stated "the hold up is on their end", (meaning Mitsubishi)." Their mistake of charging the wrong amount and reversing it, now leaves me without a vehicle resulting in unnecessary transportation costs (Uber). They are holding my vehicle on a pending charge in which I spoke with the bank, and they stated that the funds are held up on Mitsubishi's end, not the bank. SO the money taken is in limbo, and I'm out of my transportation. They have my car hostage after taking my money.

  Business response

  08/22/2022

  Hello, this was all a miss communication. We never heard he wanted to finance it was mentioned after the transaction. Due to the bank it took 3 business days for his money to clear. Customer ended up coming and paying full amount and picked up his vehicle. Any additional information please feel free to call me at ************.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am requesting an investigation to be performed on the Brooklyn Mitsubishi Dealership due to improper business practices and overpriced selling of a car to a senior citizen.My father, who is a senior citizen, was convinced to buy a 2022 Mitsubishi Outlander, from Brooklyn Mitsubishi on June 25th, 2022. He signed a purchase agreement at the car dealership at ************************************************************ and was helped by *********************. Unfortunately, my father, who is unable to make financial decisions, was not given the total price of the car upfront when he inquired. My dad is currently unemployed and only receives social security. Additionally, he was told that he will be charged $1,000 from his account but instead he was charged $10,000 instead. My father has impaired vision with reading text (fine print), which he recently had surgery performed on his eyes 3 months ago, so he did not see that $10,000 was charged.On Monday June 27th, I took my dad to the dealership to speak with the salesperson *********************. I explained my dad situation to him he said, there will be no issue, if my dad wanted to return the car once he received the title just bring in back the car with the title and everything would be voided. I asked him if my dad will have to pay for anything he said no, I said fine and walked out. I called my husband to inform him what ********************* had told us, my husband said to ask them for that statement in writing. When we went back in less than 5 minutes later, the manager and ********************* was speaking I asked them if I can get in writing that there is no cost once we return the car with the title in writing, the manager interrupted and said, there is no written paperwork, once you bring the car back with the title then we will buy back the car from my dad. I pointed out to both of them that was not the statement ********************* made 5 minutes earlier. The manager said there is nothing he can so just bring back the car with the title.

  Business response

  07/19/2022

  Yes we are aware of the situation we have the car in our possesion we are in the process of canceling the loan please have the client stop by & see the general manager **** treminio 

• Initial Complaint

  04/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I was looking to finance a car and they asked for my information over the phone . I sent it giving them permission to run my credit .When i arrived they told me they wasnt going to run it again which they did with several banks without my permission .They lied and they are a fruad business .They ran my credit way to many times without no authorization to do so . This comes after someone names **** lied and told me I was approved already over the phone . Another employee names *** lied about running my credit again when i arrived .

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a car from the Brooklyn ********** who is owned by the Brooklyn Mitsubishi. I couldn't find the Brooklyn Volkwagen listed so I am using the Brooklyn Mitsubishi. On November 30th 2020, I purchased a ******** **** E300, at the time I figured I would get the warranty but decided to cancel it on December 16th 2021. I contacted the dealership directly who then redirected me to the warranty company "warranty Solutions". I went ahead and contacted them and they cancelled the warranty. A week later I was checking my car loan portal and the credit for the warranty was not reflected. I immediately contacted the dealership who asked for confirmation of cancellation which was provided via email. From that point to now I have spoken to several different "finance" managers who all blame the previous manager. I am tired of the back and forth and just want the amount owed to me for the warranty removed from my balance and any interest charges accrued since the warranty was cancelled in December 2021. The Vin# is *****************

  Customer response

  12/10/2021

  Better Business Bureau:
  
  At this time, I have not been contacted by Brooklyn Mitsubishi regarding complaint ID ********.
  
  Sincerely,
  
  *************************************
  

• Initial Complaint

  07/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had an oil change in my car in the regular Brooklyn repair shop. The mechanic who was performing the change advised me that there is a possible oil leak in my car and I should bring my car to the dealership. I called Brooklyn ********** at ************************************************************** and described the issue. I was immediately offered an appointment for the next day at 10:45AM, I stated that even though I am obviously taking this appointment, but would prefer and earlier time. Receptionist told me that she would look for another possible open spot and call me back. She did and offered 8:45AM, I happily accepted offered time. When I arrived at the scheduled time and tried to check in, I was explained the following: 1. These kind repairs are not performed on Saturday, because it could possibly require a real work. 2. The agent who scheduled an appointment yesterday is on medications. 3. General manager is on vacation. Therefore, I was asked to leave.

  Customer response

  09/05/2021

  Better Business Bureau:
  
  At this time, I have not been contacted by Brooklyn Mitsubishi regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩