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Complaint Details
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Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a roof replaced on 2 areas (top of building and over my kitchen) in May of 2021. When I asked, I was told that replacing skylight was unnecessary at this time. I have had 3 instances of leaking. After much calling, **** arrived with help and had him run up to the roof and quickly patch following the first incident. In spite of my calling and texting he refuses to come and resolve this issue. He claims it will never rain like that again. Then it did. My ceiling below the skylight is cracking. I ask when hed be available, he tells me hes busy- call tomorrow Im sick of chasing after him and fear my ceiling will collapse under the weight of the skylight causing severe damage to both me and/ or my house. Please advise. Thank you.Business response
02/16/2022
We installed a new roof for the customer. Customer called us and said she was having a leak. We went back two times and saw no openings in the roof. Told the customer if it leaks again she has to change the skylight. She never called me after that.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.