ComplaintsforRestaurantstock
Restaurant Equipment
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Complaint Details
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Initial Complaint
11/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Filing Complaint on behalf of: ******************** ***************************************************** Date: 12/16/2022 Check #***** **** $3,000.00 Check to: Restaurant Stock **************** LLC ******************************************************** Memo: Rest. Stock - ON ***** - ******** Oven Business committed to delivering a ******** oven with a prepayment of $3,000 Business Cashed the check on 2/21/23 Business made no effort to resolve this issue.**** was never received. Made several attempts to contact the business several times to no avail. Company will not accept our calls. We are a non-profit ********************* and the $3,000.00 is imperative to be refunded to **. MONEY TO BE REFUNDED TO:SACRED HEART CHURCH ****************************************************Customer response
11/29/2023
Better Business Bureau:
At this time, I have not been contacted by Restaurantstock regarding complaint ID ********. Please see attached written documentation regarding this case. A certified letter was mailed to the company on November 15, 2023. We have since received the certified mail returned as undeliverable. Please note that the certified letter address was the same address the $3,000 payment was sent to and cashed by the company.
Sincerely,
************************** ******** ******* ****** ***** ****** ********************************* ** *****Phone: ************
Initial Complaint
09/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
December 1st of 2022, I placed an order with this business for an El ******************* Tamale Machine, Dual Cylinder, 480 Tamales Per Hour. Since that order had been placed I have called an emailed this business numerous times but have only gotten about two actual replies. The rest have been automated emails. Plus, the item I had ordered on their website is no longer listed. How can they deliver an item that I ordered when they no longer offer it for sale? I believe I have been more than patient, but the lack of contact from this business has soured me on this business and now all I want now is a refund.Initial Complaint
04/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This vendor has not fulfilled our order, did not actually place the order with the equipment manufacturer, is non responsive, and will not return the funds for the order we placed.Customer response
05/15/2023
Better Business Bureau:
At this time, I have not been contacted by Restaurantstock regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To say communication has been abysmal with RestaurantStock is an understatement. This started back in February of 2022. First, they were having problems with processing the money we sent for the machinery we needed. Eventually we got the machine in June of 2022, however it was missing a part, a plate that connects to the machine. After the machine has shipped to us, there were no updates on whether or not we'd be getting this plate for our machine. Between AMEX payments not processing, or something with the manufacturer, it was always the same excuses.We were told in December 2022 that the funds for RestaurantStock were frozen, and that the plate we need will be "shipped out in February 2023." Fast forward to February of 2023 and we STILL don't have the plate to the machine we're missing. Like everyone else, no matter how much I call or email, I can't get through to anyone. And even when I do, nothing happens. And they change staff so frequently that there's no one I can contact directly, and then have to explain my situation to again and again to the new people if I ever get through to someone. And even when I do talk with someone, it's just promises that they'll follow up or send our message along when more often than not, we're the ones reaching out to them for information or updates.I've been promised that the messages I've been sending are "getting to the manufacturer" or "another office" or whatever, but that has been the response for that past year to no results and I'm done waiting. I want results from this company that they are simply NOT giving me. There's always some excuse. Even before we got the machine itself, it was still the same excuses about the manufacturer, or messages not going through, or problems with the payment. The company I work for was at least lucky to get our machine we paid for, but getting this plate that's missing from the has been like pulling teeth.Customer response
04/10/2023
Better Business Bureau:
At this time, I have not been contacted by Restaurantstock regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
02/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 1 piece of equipment on 4/12/22 and added 2 more units to the order on 5/10/22.Order #***** for a total of $5097.00 I have been told on numerous occasions over many months that there have been delays. The last timeline I accepted was that these units would ship in September. The last contact I had with the company was October. They have since not responded to any emails or phone calls.Initial Complaint
10/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a refrigerator and freezer (2 separate units) for $7,633.07 in October 2021 from *******************. The equipment was supposed to be manufactured and shipped to arrive in late February 2022, but it did not. So, on March 3, 2021, I spoke with a representative of the company that then told me for the units that I already paid for to be purchased now, I would have to pay an additional $1,700. I advised that the reason I paid in October was to get the price I paid then, not to get additional charges. At that point I realized that the equipment I ordered never even existed and still did not exist. Due to the fact that I needed the equipment, and the original equipment was not a top quality brand, and they were trying to charge me more for the units, I decided to apply part of the outstanding $7,663.07 to a better quality refrigerator unit that was going to be the same price they were now trying to charge me for the original refrigerator. I purchased a Migali refrigerator that was in stock in their warehouse for $4,918.00 over the phone and confirmed via email at ******************* effectively with store credit. This equipment was delivered per the order agreement. Now, a refund of $2,715.07 is due since March 3 2022. ******************* was responsive for a few months, and at this point they have not returned calls, email or any form of attempted communication since late August when they emailed me dismissively to tell me that I should contact my bank to get the $2,715.07 refunded. I contacted my bank and they advised that the only way they can do that is with a court order. I am a small business and currently do not have the funding to hire an attorney in ****** to *** a ******** company in small claims court.Initial Complaint
10/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We ordered a Peerless 4 deck electric oven at the beginning of August 2022 with the understanding that we would have delivery before October 2022. This was told to us by several employees and managers within their company. As soon as we paid (in full) by credit card, they asked us to pay again via wire transfer. Here is the exact words they used in an email: "Basically, the credit card processing company that we were using is a business-to-consumer processor VS a business-to-business processor.This month we have had several customers that placed larger orders via their credit cards, these were orders with single transactions amounting $10k- $30k which resulted in our payment processor's account getting flagged as high-risk. Our credit card processor has been holding the funds on several orders. They got back to us with a decision that they are not able to support this size of business-to-business transactions. We are using a temporary gateway that is also business-to-consumer, however, we don't want to put the charge through there as the same thing may occur which will hold the funds. Therefore, until we have the new business-to-business payment gateway our only payment options are wire and ACH payment."They never refunded our credit card and then completely ghosted us. We tried reaching out via email and phone calls on about 20 different occasions over the next several weeks. Like other recent reviews, their customer service line is a scam. It send you to voicemail 90% of the time and no one calls you back. If you get ahold of someone they take a message and say someone will call you back but no one ever does. This company is a fraud and will promise you everything and communicate with you until you pay them... Then they take your money and run. Do yourself a favor and spend a bit more from a reputable company. *By the way, still no refund and we had to dispute the charge with our credit card company.Customer response
11/20/2022
Better Business Bureau:
At this time, I have not been contacted by Restaurantstock regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
10/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We ordered a Saba refrigerator from *******************. Our order was confirmed on 5-4-22. On **** they contacted me to let me know the price on that unit went up by the manufacturer and would not honor the price they had on the confirmation order. Even though I consider this bait and switch, I did agree to a compatible unit. Instead of the refrigerator we ordered, they shipped us a freezer. We have been trying to return it for the correct replacement, but after almost two months, we had no choice but to order from somewhere else and request the unit they shipped us be picked up and a credit be given. We informed them we do not have the ability to crate and properly package the shipment for an *********** to pick up. They sent several trucks to pick it up without the proper packaging. I asked the last company to take pictures of the unit so that they can explain it to their supervisor why they are unable to pick it up. I leave messages and they do not call me back. I e-mail and when they do e-mail me back, I get messages like "our CEO will be back on Sunday check with us on Monday". I did a follow up on this last comment and they told me "*** will be back next week". I have a lot of e-mail conversations I can provide. I even offered to keep the unit at a discounted price and resell it just to get it out of here. I'm at a loss. This unit is over $5k, so we would like to get it returned and credited. Any help you can give us would be greatly appreciated! Thanks!Customer response
11/12/2022
Better Business Bureau:
At this time, I have not been contacted by Restaurantstock regarding complaint ID ********.
Sincerely,
*****************Initial Complaint
09/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
11/30/21 paid in full for a Pro-Cut KMV-25 Vacuum tumbler - the business said they did not have in stock (COVID shortages), but if we pre-paid we would get for this price in June 2022. Could not get answer from them, finally in August they said they had on hand but couldn't let this go for that price anymore due to the rising costs of the product, we could not get straight answer from them for over a month. Then ***** finally connected and made deal with them that if he paid another $282 they would ship right away. Now they will not answer customer service inquiries or phone calls. At time of original order we could not find anyone that had this product, unless for about double the price and still had to wait due to product shortage. I own a small meat processing plant ******************* *** and at this time we need delivery of this product or a complete refund.Initial Complaint
08/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My order was placed in August 4th 2022 for a BakeMax conveyor oven for $1201.98 this included a 2 yr extended warranty. I received an email confirmation stating that my product would be shipped within ***** hours from a warehouse in text. I was supposed to get tracking info at that time. I never received that info so called the company. They stated that the prices had increased and their website had not been updated and they wanted to collect an additional ******. At that time I wished to have my money refunded to me since the product had not shipped. The support rep was going to speak with management and get back to me. I never received a call from them so called back the next day and requested to get my refund again. I was emailed August 12th saying they were processing my request and someone from accounting would contact me. Still have not been contacted. I have called several times a day for the last week and left several voicemails and also emailed them with no response. Last time I got to talk to a support rep was August 11th.
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Customer Complaints Summary
17 total complaints in the last 3 years.
4 complaints closed in the last 12 months.