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Business Profile

Online Retailer

Aspens Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 15th, 2024, I orders some jewelry as gifts for Christmas. I received the jewelry I ordered. However, ever since then Aspen Jewelry has been billing me for either ***** or *****. Which I did not authorize. I did not agree to any service or subscription, I only purchased the jewelry for Christmas gifts. Whatever this monthly fee is for, it was never authorized and is most certainly a scam. We want a full reimbursement for the charges we have encountered since my first order

  • Initial Complaint

    Date:06/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought jewelry from this company several months ago. One time only. Every month they continue to take that amount out. I notified my bank and I was refunded the money. Today they charged my account another &*****. The bank gave me a new card so I dont understand how they can continue doing this.

  • Initial Complaint

    Date:06/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year I purchased an item online from Aspen Jewelry. A few months later they charged $29.95 to my account for a "subscription fee." I called them, they credited the charge, canceled my "subscription," and agreed to take my credit card and email out of their system. Today they put through another $29.95 charge. I will call them, but my card is now blocked and I have to get a new one when my bank opens on Monday. This is a HUGE inconvenience.

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aspen Jewels has been charging us for a monthly subscription that we never signed up for. When I email, my email is returned saying "not a valid address." When I call, the line is busy.22.95 for 8 months. (******)

    Customer Answer

    Date: 07/11/2025

    Better Business Bureau:

    At this time, I have not been contacted by Aspens Jewelry regarding complaint ID ********.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:05/15/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had one order with this company Aspen Jewlers back in 2023? Didn't realize I had agreed to some monthly sign up. I contacted them, they assured me they cancelled it. They continued to change a monthly fee. Not even sure how many months they did this. Then it seemed to stop finally. Just checking my statements for the last couple months, and found they started charging me again at some point. Checked my statements, someone started charging me again, even though I'd not ordered anything or had any contact with them since the 2023 rip off, and cancelation. September 09/12/2024 $34.31 October 10/14/2024 $34.71 November 11/11/2024 $35.06 December 12/09/2024 $35.65 January 01/ 06/ 2025 $36.42 Feb 02/03/2025 $47.96 I tried the support email in my old email I had, address doesn't exist. Can you guys please help me, I'm angry they used my credit card info to steal from me again. I'm going to contact my credit card company too if someone will answer the phone.

    Customer Answer

    Date: 06/09/2025

    Better Business Bureau:

    At this time, I have not been contacted by Aspens Jewelry regarding complaint ID ********.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order with Aspen Jewelry and authorized the charge. Since then I recently realized they have been charging me every month which I did not agree to. I also did not save my credit card information for future use with this company. They asked me for a screenshot of the charges which I provided but no refund yet.

    Customer Answer

    Date: 06/07/2025

    At this time, I have been contacted directly by Aspens Jewelry regarding complaint ID ********, however my complaint has NOT been resolved because:

    They still have not refunded any of the charges after the initial order which I did received.  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:04/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered jewelry from Aspen Jewelry who advertised on ******** that they were going to shut down the business so were selling their inventory at discounted prices. The company advised me when they received my order and shipped it. I received everything I ordered. My **** payment was processed on January 3 for the jewelry received. Unfortunately, the company proceeded to also bill my **** on February 3, March 3 and April 3 without my authorization. They over billed me ***** USD which I would like returned to me.Sincerely,***** *******

  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Recurring on 5th of every month for 7 months.Amount $22.95 Unauthorized transaction Attempted to call business phone. Always a busy signal.The phone number area code on website ************************************************************************************************* is: ************ The state is AL while the billing state is PA The website might be used fraudulently by a hacker or spam company rerouting funds to a separate account. E-mailed company, awaiting response.

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Christmas snowflake bracelet which was under $10.. That was in November of 2024. Since then my CC had been charged $22.95 monthly. I do know why and the phone ALWAYS RINGS BUSY. CAN NOT GET ANYONE TO ANSWER. Have called at least 6 times. I would sincerely like some help. God Bless You.**** ****** ??

    Customer Answer

    Date: 05/06/2025

    Better Business Bureau:

    At this time, I have not been contacted by Aspens Jewelry regarding complaint ID ********.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has randomly been charging me for the last 6 months, and I just now saw it. It's been a charge of $22.95 monthly.

Aspens Jewelry is NOT a BBB Accredited Business.

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