Current Alerts For This Business
BBB files indicate a pattern of complaints concerning sales and billing issues, delivery fulfillment and customer service for Moving Giant. Consumers tell BBB about their experiences after that they contracted with the company to move their household goods from various locations across the U.S. Numerous consumers claim that price quoted to them by the sales staff at Moving Giant is much lower than the price charged on the day of the move. In some cases, the price is allegedly doubled from the original quote. Several consumers say the scheduled pick up date is often significantly delayed. Other consumers claim that they encounter much difficulty in getting an update of the status of their shipment from the Moving Giant's customer service, despite multiple attempts by telephone and email. Many consumers that have received their shipments of personal goods report numerous damaged or missing items.