ComplaintsforDatalot Inc.
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Complaint Details
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Initial Complaint
07/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I attempted to contact Datalot during what we were told previously were business. Got a receptionist that told me that leave a 4pm everyday in my time zone. They did in fact promised we could be transferred calls until 6pm, but the receptionist could only tell me that everyone has left for the day. I received an email the next morning that my account had been terminated. This was without actually speaking with an employee of Datalot. It really seems that the only work these reps are willing to do is cancel you account. Again, all done without any correspondence. At a certain point all we can do is laugh. Worst, and honestly most interesting, customer service I have experienced.Business response
08/17/2021
Dear BBB,
We regret that this particular person is dissatisfied with our service, but we strongly dispute the assertion that we have not been responsive. To the contrary, we have had multiple interactions with this person, including outside of working hours. Unfortunately, unreasonable requests have prevented us from continuing to work with this person. We work hard for our clients and have thousands of long-term clients who are satisfied with our services.
Sincerely,
Datalot Inc.Customer response
08/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.