ComplaintsforThe UPS Store
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
*** lied and never brought my package or left a note. I watched them on their app. The driver was parked by my home and never came. I get a text that there was an attempt. I'm home bound and have a camera on my door. The driver did not do his job. I watch the truck ALL DAY waiting. I'm complaining this time. Because im becoming more and more frustrated with *** and **** doing this to me. I want this driver reprimanded this time. This has to stop. I have to pay extra so that the driver has to knock on the door to get my signature. Because they do stuff like this. They sometimes will not even knock. They would just leave it in front of my door to be stolen. Then I get a text my stuff has been delivered and its missing. ***** as well. There are thieves in this 14 story building. I keep asking each company to stop leaving our packages in the hallway. But the driver refuse to stop. This building has not so nice people, who have next to nothing. I would love for someone to put some force into getting this fixed. I pay for my stuff and I expect to receive it.Business response
07/16/2024
This complaint is misdirected. The customers issue is with the *** drivers who work independently from the UPS Store. We are a privately owned company and have absolutely no control over customer deliveries or packages. Any issues that they have would have to be handled directly by *** customer service, which can be reached at ********************Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to the UPS STORE at ******************* on December 2 to drop off three Amazon packages to be returned. One valued at $96. I had never done a drop off and so I watched the sales person scan each item that I had already packaged and label them. I went home and it wasnt until the refunds came through for two of the packages because they were in transit that I looked at my receipt and saw only two packages accounted for. Since then I have been given incorrect information on how only one tracking number should cover all three, to call *** directly via number they gave me knowing fully well that it was an automated message, to telling me to call back if that doesnt work so I can talk with a manager and when I did they said the manager wasnt there when they clearly knew that given how small the place is, to telling me that they dont know when the manager would be in the store again. I want *** to be accountable for these issues and to let me know what happened to my package. I am sure they have cameras and can see that three packages were scanned when I came in.Business response
12/13/2022
When processing amazon returns it is at the discretion of the customer to let the associates know what items that they are returning. We have no control or idea what codes correspond to the items that are handed to us. If for any reason there is a problem with the return amazon has told us to direct the customer to amazon customer service. Since most items pare processed and sent out as a group of items we have no way of pinpointing a singular item, therefore the ONLY people that can help them is AMAZON CUSTOMER SERICE.Initial Complaint
03/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On March 11th I paid this business $3.00 for a Fed-Ex *************** for my package, that they claimed to offer. The package was pre-labeled and prepared for. It was a return item to ********** , that cost $500. The employee scanned my item, gave me a reciept, and later on when I checked my tracking number of **** **** **** on Fed Ex the package wasnt registered. It has been about 3 weeks now, and still no tracking info. To them my package has disappeared. I would like something to be done concerning holding this business accountable. I believe my package was targeted for its estimated value and size, making it easy to steal and resell. This has been a show of poor business practices, and so I would not recommend this facility for blatant dishonesty. Im simply reporting my experience, seeing as it cost me and could cost others in the future if they so choose to do business with this fraudulent establishment. Thank You.Customer response
03/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
11/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased an item online via TheRealReal and use their prepaid label to ship the item back to vendor in order to process a return. I used a *** access point to drop off the package last Friday and received an email confirmation and opted into tracking the package. It is now Monday and the package has not tracked. I reached out to *** and they stated the package was most likely lost and I should file a claim. They also told me to select recipient on their claim page. Ive done all of the above and now I need to reach out to the vendor. It seems like *** is trying to waive any responsibility and pass it on to me and the vendor when in reality the package was lost by ***. This is awful customer service.Customer response
11/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.