ComplaintsforVola Finance Inc.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have a good reason to believe this company deliberately ignores customer emails. I am currently facing financial hardship and have asked them to revoke ACH access and stop debiting my account and stop charging me $29 a month (cancel my membership). I will pay this back as soon as I can but at the moment struggling. I have explained this. They insisted I fill out a form which is not a form but a word doc asking only for name and email which they have. When I told the woman emailing me I would not and that they have my name and email she just stopped responding. It has been 5 days I have emailed SEVERAL times and no answer. I am concerned because they have not confirmed they will not debit my account and they just do not respond. There are several people across many websites who have had this experience with them so that makes me think they definitely do it on purpose.

  Business response

  04/23/2024

  ***,

  First of all I apologize for the issues you had with our customer service team.

  My name is **** and I head customer success, I've instructed our team to stop the *** collection, and would also like to offer you a full refund of the membership fees to make up for this.

  If you can please contact me directly at ******************************* I can get that refund started and help you with anything else that you might need directly.

  Again,  my deepest apologize for they issue, I'll personally will make sure this does not happen again.

  Regards,

  ****

  Customer response

  04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  Thank you for this response.
  
  Sincerely,
  
  *** ****
  
  
  
   
  

  
  

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used the company Vola to receive a cash advance of $175 on 3/30/2024. The company claims it takes 24 business hours to receive. I have not gotten the $175 deposited into my account. I have tried calling and emailing this company but they are doing nothing. Every time I call they hang up on me. When I tried emailing, they claim the money was sent but provided no documents showing this deposit. I provided the documents that my account has not received the deposit and they just dont respond. All I want is the $175 they were supposed to send agreeing to the document I signed with them.

  Business response

  04/18/2024

  ******,

  My name is **** and i'll be happy to assist you. I am sorry on behalf of Vola you experienced this issue and will resolve it ASAP.

  Our system shows you requested $100 but you mentioned $175, can you please confirm and let mw know? I'd be happy to send over the funds, along with a subscription refund for the inconvenience shortly.

  Looking forward to hearing from you !

  Regards,

  ****

   

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a debit coming up tomorrow 12/17/23 from Vola finance. I have emailed them numerous times throughout this week to revoke my ACH authorization and have not gotten a reply. This company has no phone number and barely an email to get in contact with them if they read the emails at all.

  Business response

  01/04/2024

  *******,

   

  My name is **** and I am sorry you had an issue on the platform, sometimes our customer service team can take a bit longer to get back, and that's why you can adjust a repayment date directly on the app.

  For your inconvenience, I am more than happy to fully reimburse you! Can you please email me directly with all the detail to ***********************************?

  Many thanks!

  Customer response

  01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  11/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled my account months ago when it's still active and then I was charged $8 on my bank account you can't get a hold of them at all they don't get back to you with emails I just want my account completely deleted and I don't want to have anything to do with this company ever again

  Business response

  12/12/2023

  ******,

  Our apologies for the trouble you are having on the platform.

  We strive to serve and help our users, sometimes due to the nature of the system, an account cannot be delted if there's an active advance. However, I am happy top personally help you, kindly email me directly at ******************************* with the month you wished initially to cancel the service from and i'll personally manage your refund.

  Please also contact me directly if I can help you with anything else.

  Regrads,

  ****

• Initial Complaint

  11/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was being charge ***** and I call the customer service to request a refund . They are not helping me .

  Business response

  12/12/2023

  ****,
  I am sorry to hear about this.
  Sometimes, our customer service team can take a bit longer to get back.
  I am happy to handle this personally and help you, Kindly email me your details directly at ******************************* and i'll personally handle your refund.
  Regards,
  ****

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I continue to be billed on my card ending in **** for 3 transactions of *****. While not expensive, the service was canceled FOREVER ago. How is it acceptable to be charging me for services when not only the refuse to answer why I can't use their advance service for example so I surely would not be paying to have an account there. Because I'm not even a member receiving services = Not liable for payments to Vola. And any that have been or continue to be charged are fraudulent and my bank will refund them by reaching out to Vola for the funds. I am happy to pursue a lawsuit for this and go after further compensation for illegally charging my credit card because that's fraud fyi. There may be more Vola charges those are just three I see on ****. My other card may have some but have to further investigate.

  Business response

  11/06/2023

  ******,

  I am sorry you have had trouble in the app. Please note that you can cancel; the service at anytime within the app if there is not an active advance. Directly on the settings page...

  
  We have revoked credit card authorization from your account and emailed you, perhaps our reply landed in your spam folder.

  
  At Vola we strive to help our customers and we are sorry you had a bad experience, If you'll allow me, we happy to make a full refund into your account, please email me directly at ************************************ with the account information and ill personally handle this claim.
  Again, our apologies.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have sent multiple emails emails to revoke my ACH with this company. I did this per their terms and conditions yet they do not respond and there is no phone number. If they do not respond that they have revoked my ACH, and/or refunded my money if they made an unaithorized withdrawal, I will reach out to file a class action lawsuit against them as they are violating legal obligations to customers. As I read the complaints this seems to be a common issue with them.

  Business response

  11/06/2023

  ******,

  I am sorry you have had trouble in the app.

  We have revoked ACH authorization from your account and emailed you, perhaps our reply landed in your spam folder.

  At Vola we strive to help our customers and we are sorry you had a bad experience, If you'll alow me, we happy to make a full refund into your account, please email me directly at ************************************ with the account information and ill personally handle this claim.

  Again, our apologies.

   

• Initial Complaint

  10/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They claimed i would recieve my $175 before 12pm if i requested on a business day before said time, yet for the second time VOLA has failed to deliver my funds and had thus Inconviencee me greatly.

  Business response

  01/26/2024

  ******,

  I'd like to apologize for the issue that you experienced.

  Sometimes if your bank does not enable for real time transfers and the request was priginated after 4 or 5PM the funds will hit your account on the next day.

  If you'll allow us, we'd like to remind your subscription fees for the month. Please contact me directly at ******************************* can I can process this for you.

  Again, our sincire apologies.

  Regards.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I would like to start off saying I have been using vola for over a year and this service almost never gives me any problems and im happy to have it. With that being said I have ran into a couple problems lately that are beyond frustrating. Over the last 4 months I have built up my vola score or points twice to be able to upgrade me tier level from sapphire to diamond witch is an upgrade of 2 levels witch should have allowed me to borrow $225.00 from $140.00 and charged me $19.99 from $14.99 for new subscription but both times I get to the end of setting up my new tier level and confirm the change and at the last **** second it conviently crashes the app and screws you over in an attempt to take back all your progress each time it tanks my vola score well below the threshold I need to upgrade and puts me back at sapphire as if nothing happened and Im just screwed and no ryme or reason destroying my work day and making me beyond ****** off. Customer support won't even answer the question just play dumb and answer as if in asking what I have to do to upgrade witch just ****** me off more since it's so demeaning. There is no way to know the higher tier levels names and amounts unless you qualify for them so don't feed me the *** you don't know and undermine me this will be the second time it's happened so it's more than likely a failsafe to prevent certain customers from upgrading even if they have the score and new subscription fee witch would be illegal since I see nothing of the sort in the terms and conditions.

  Business response

  09/20/2023

  ******,

  First of all thank you so much for being a logn time vola customer, we really appreciate your business and feedback.

  I am terribly sorry about the issue you are facing, we have checked internally and it appears to be a glitch/bug in the version of thr app you were suing... We are working on it internally and should have it resolved soon. As a token of appreciation for helping us find this bug, we'd liek to offer you a $200 cash rebate, if you can contact me directly at ************************************ I can set that up for you and have it sent to your bank account.

  Looking forward to hearing from you, and thanks again for your business.

  Regards,

   

• Initial Complaint

  09/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I want to unsubscribe my debit checking account and the app wont let me unsubscribe. I have emailed them about it over 12 times in the past 8 months with no response. I believe they are purposefully draining my account in low to medium increments as if I wont notice. I do not owe them anything I just dont wont to do business with them or pay a monthly fee for a service I dont want or use. I recently had to close my checking account and get a new debit card just because they wont respond to my requests to cancel the subscription!

  Business response

  09/20/2023

  **********,

  I am sorry for the inconvenience, ouir customer servide team attempts to get back to customers within 48 hours, I apologize if it took longer than usual. I can assure you we are not ignoring you nor are does Vola try to be unresponsive.

   

  Users can unsubscribe directly from the app as long as they dont have an active advance, I took a look at your profile and it looks like that was the case...

  
  If you can please email me directly with the issue, I can provide you a full refund for the fees and any additonal fees we might have caused.

  
  My email is ************************************ and I am a customer service manager @ **********************.

  
  I will be in the lookoit for your email.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩