ComplaintsforAllied Account Services Inc.

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Initial Complaint
04/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
HI ALLIED ACCOUNT SERVICES, BBB; I don't owed the debt of $558. I demand that this be deleted from my credit report effective today as I do not recognized this account, no knowledge and no prior contractual obligations with this company. You violated my rights rights under 15 USC codes sections 1692 d, e f g of FCRA/*****. Remove from my credit report. You violated 1692d of the ***** by engaging in conduct that the natural consequences of which was to harass, oppress, and abuse client in connection with the collection of an alleged debt and the collection letter you sent me which contains veiled and empty threats of legal action;You violated 1692e of the ***** by its use of any false, deceptive, or misleading representation or means in connection with the collection of any debt when you engaged in, at least, the following discrete violations of 1692e;You violated 1692e(2)(A) of the ***** with its false representation of the character, amount, or legal status of any debt and the collection letter you sent me which contains veiled threats of legal action against me, the client;You violated 1692e(5) of the ***** by its threat to take any action that cannot legally be taken or that is not intended to be taken when you sent me the collection letter contains veiled threats of legal action against me, the client;You violated 1692g(b) of the ***** by engaging in collection activities that overshadowed or was inconsistent with the disclosure of the consumers right to dispute the debt with the language it used in the Collection Letter; andYou violated 1692f of the ***** by its use of unfair or unconscionable means to collect or attempt to collect any debt when you engaged in all of the misconduct alleged herein. I demand an immediate deletion of this account from all credit reporting agency.
Business response
04/09/2024
In response to complaint id # ******** we have completed our investigation and offer the following, on December 15, 2023 our client and creditor of record National Grid assigned account # ********** for $548.07 for services rendered to *** ***** ** ** ********** ** *****. National Grid identified *********************** as the person responsible for this debt. Additionally, on April 1, 2024 our client and creditor of record, ******* Utilities, assigned account # ************ for $488.89 for services also delivered to *** ***** *** ****** ******* Utilities identified *********************** as the responsible party for this debt.
Allied attempted to send our debt validation letter to advise of the accounts assigned but our letter that was mailed to the address contained within the complaint, ************************************************ was returned as invalid address.
Enclosed we have provided a detailed itemized statement to support the two amounts in question along with a copy of each final bill as supplied by our clients. We are happy to work with ******************, we can be reached @ ************.
Initial Complaint
04/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A company called Allied Account Services, **** located at *****************************************************. Report to TransUnion and Equifax some collection charge from National Grid Utility. I filed a dispute with the credit bureau because I have no idea who this collection agency is. They sent me a report showing me owing National Grid for dates I never lived at the property they listed. I bought a house and closed on my house August 2, 2022, and moved in August 3, 2022. I called the utility company and asked them to transfer the electricity to my new home which they did. I don't know why they didn't disconnect the other service. I called Allied Account Services Inc. several times at the following number no one ever answers the phone, in fact there are no greetings letting the consumer know that they are calling the correct company, just a recorder saying, "leave a message." Very unprofessional. I filled a dispute the credit bureau, Allied Account Services, *** sent me some dates and charges that I do not recognize. I asked them for information on National Grid's bill they have not sent that information to me. I have attached proof of my mortgage closing documents with the dates which contradicts the information I got from Allied Account Services.
Business response
04/02/2024
On September 15, 2023 our client and creditor of record,National Grid assigned account # ********** for services rendered to *** * **** ** **** **** ****** ** ***** for the amount of $3,890.99. National Grid identified ******************* as the person responsible.
On October 11, 2023 we spoke with **************** who advised us that she moved out of the service address on 08/01/2022. We investigated this comment and National Grid advised us that they have billed **************** through 08/11/2023. According to National Grid, there is no record of **************** advising National Grid to terminate the services at ************************************************
We spoke with **************** on 12/4/23 and explained this to **************** and encouraged **************** to contact National Grid directly as again, National Grid has no record of her terminating services.
Subsequently we mailed **************** a copy of her itemized statement (which was attached in the initial complaint) which shows even as of 08/29/2022 there is a past due amount of $2,813.32 which we are happy to work with **************** in establishing terms of repayment. We can be reached at ************.
Customer response
04/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

According to Allied Account Services, I did not notified National Grid to terminate my account at ***********************************, ****************. I am not responsible for employees at National Grid who did not adhere to my request to terminate the service. I need for Allied Services to provide me with the following debt validation information which is my right under the Fair Debt Collection Practices Act.
1.     The original creditors name and contact information. Including a detail list of the history of payments made by me on this account.

2.     The original account number and date of the alleged debt. My signature that I put on a contract guaranteeing that I would pay this creditor.

3.     Verification of the amount owed and how it was calculated.

4.     Have there been any insurance claim filed on this debt?

5.     I want proof that you have the chain of title to collect on this debt proof that you are licensed to collect debt in *************.
Thank you,
*******************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business response
04/09/2024
Allied Account Services has already responded to this BBB complaint and a complaint logged with the **** from the same consumer for the same issues.
We repeat the following: On September 15, 2023 our client and creditor of record,National Grid assigned account # ********** for services rendered to *** * **** ** **** **** ****** ** ***** for the amount of $3,890.99. National Grid identified ******************* as the person responsible.
On October 11, 2023 we spoke with **************** who advised us that she moved out of the service address on 08/01/2022. We investigated this comment and National Grid advised us that they have billed **************** through 08/11/2023. According to National Grid, there is no record of **************** advising National Grid to terminate the services at ************************************************
We spoke with **************** on 12/4/23 and explained this to **************** and encouraged **************** to contact National Grid directly as again, National Grid has no record of her terminating services.
Subsequently we mailed **************** a copy of her itemized statement (which was attached in the initial complaint and again in this response) which shows even as of 08/29/2022 there is a past due amount of $2,813.32 which we are happy to work with **************** in establishing terms of repayment.
We can be reached at ************ should **************** wish to discuss the matter.
Initial Complaint
03/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Someone from Allied Services is calling my family back in ********* looking for information about me. I called the number they left and then left a message. The woman never called me back. It is obviously a scam, but I am not sure how to address it.
Business response
03/25/2024
We have reviewed the consumers comments and can not locate an account based on the phone # and name provided. We would encourage the consumer to call ** @ ************ to provide additional information so we can determine if it was Allied Account Services, *** initiating the calls.
Initial Complaint
03/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear BBB:I am filing a formal complaint against Allied Account Services Inc., located at *********************************************************************, and their phone number **************, for fraudulent and inaccurate reporting on my credit report.I want to make it clear that I have never had any prior contractual obligations or relationship with Allied Account Services Inc. or any of its affiliate companies. Despite this, I recently discovered that an alleged account from this company has been inserted into my credit report.This account had been previously disputed and removed from my credit report several years ago. It is unacceptable that it has reappeared, causing significant issues with my ability to obtain credit. This is a direct violation of the provisions and sections of the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), specifically 15 U.S. Code 1692g, 1681i, and 1692c.I demand that this fraudulent and inaccurate account be immediately removed from Allied Account Services Inc.'s internal system and from all credit reporting agencies. I request that you provide me with an update within the next 15 days confirming that this item has been permanently removed from my credit report.This inaccurate, incomplete, and fraudulent entry on my credit report is causing undue hardship and must be rectified immediately.
Business response
03/15/2024
On December 15, 2023 our client and creditor of record,National Grid assigned account # ********** for services rendered to ******************************************** for the amount of $2,091.16. National Grid identified ********************* as the person responsible.
Attached please find a copy of the final bill and the detailed itemized statement to support the assigned debt. We are here to work with ************** should he wish to call us with any questions or to establish terms of repayment. We can be reached at ************.
Initial Complaint
02/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for this debt with 10 national grid Niagra Mohawk I do not have a contract with allied account services they did not provide me with the original contract as I requested
Business response
03/15/2024
In response to the consumers comments we have reviewed the account and offer the following, on September 26, 2023 our client and creditor of record, National Grid assigned account # ********** for services rendered to **********************************************. National Grid identified *************************** as the responsible party. We have attached an itemized statement as provided from National Grid to support the amount outstanding. We can be reached at ************ should ********************** wish to speak with us and/or establish repayment terms.
Please note, the attachments provided from the consumer are for a different account in collections, with a different collection agency and do not appear to be associated with this complaint.
Initial Complaint
01/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have never used national grid ****. Electric. I have never lived at ********************************************************************. Account #********. Please remove from my credit report immediately. Thank you
Business response
02/14/2024
In response to complaint ID# ********, we have completed our investigation and offer the following. On August 28, 2023 our client and creditor of record, National Grid assigned account # ********** for an outstanding balance of $8,993.28 for services rendered to *** ************* #* ********* ** *****.National Grid identified *********************** as the responsible party. Based on the comments contained within this complaint Allied is closing this account and returning it to National Grid. We would encourage ****************** to contact National Grid directly to explain her situation. We can be reached at ************ if we can be of assistance.
Initial Complaint
11/03/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I do not have a contract with Allied Account Services nor do I owe them any money.
Business response
11/06/2023
In response the complaint logged by *********************, we offer the following; on February 15, 2023 our client and creditor of record,National Grid assigned account # ********** for the amount of $2,764.72. The debt was derived from services rendered to ****************************************************************************. At the time of assignment, /national Grid identified ********************* as the responsible person.
On September 7, 2023 we also received a dispute through *********** for the above-mentioned debt. After investigating, we mailed the attached Itemized statement to *** ******** to the ************************************************** address contained within the complaint.
Since then, National Grid has requested that we close and return the account, which we have. We have also submitted a request to delete the tradeline since we are no longer servicing this debt. We would ask *** ******** to contact National Grid directly with any future concerns.
Customer response
11/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************

Customer response
11/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
09/18/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was enrolled in a teacher training program. I had to leave the program due to being displaced by a fire. This agency contacted me a couple of times, but I have not heard from them in several months. I dont dispute this bill, but without communication from them, I was unable to make arrangements on this account. Unfortunately, this account shows up on my credit report. I would like to make an arrangement to pay and have a derogatory information removed.
Business response
09/20/2023
Thank you for advising us that you wish to make a payment arrangement towards the account assigned by ********************** account # ******. We can be reached toll free ************ after 8:00am EST and any one of our agents will be happy to assist you.
Initial Complaint
08/07/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I an not liable for this debt with Allied Account Services *** .I do not have a contract with Allied Account Services *** .They did not provide me with the original contract as requested.
Business response
08/10/2023
In response to complaint #******** we have obtained a copy of the consumers final bill as supplied by our client and creditor of record, ******* Utilities and it attached here within.
It should be noted that ******* Utilities assigned account #************ to our office on 2/23/23. To date, we have sent 3 letters to ********************************** address that is identified within the complaint and we have made no less than 10 calls to the phone # also identified within this complaint ending with #**** and this is the first communication Allied has received from **************************. We would encourage *************************** to contact our office toll free ************ should he have any further questions or concerns.
Initial Complaint
08/03/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with 10 NATIONAL GRID ************ ELE. I do not have a contract with Allied Account Services Inc. They did not provide me with the original contract as I requested
Business response
08/10/2023
In regard to complaint #******** we have obtained and attached validation of debt as requested as supplied by our client and creditor of record, ************ Energy. We would encourage *********************** to contact Allied Account Services toll free ************ should there be any questions or if we can be of further assistance.

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