ComplaintsforFrank Bros. Fuel Corp.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been calling them for two weeks asking if they got my heap voucher.***** and ***** both said no.i am out of oil today cause they never told me that they no longer taking heap.i spent the last 2 days trying to get another company to take my voucher.i am old , handicap and cold.they should have giving me that info during the last 2 weeks cause I called many times.i am cold.they should come and put 50 gallons in for free ..I wasn't treated fair. they were my heap people for many years.Business response
11/29/2022
Please be advised that ******************************* is required to call her **** ****************** caseworker for information regarding her **** benefits for the **** season. Once her case is reviewed by the caseworker, ***** **** will be informed if she is eligible and if so, what her benefit amount would be. To date no information has been forwarded by ****************** ****.
Thank you,
***
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.