Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Lumico Life Insurance Company has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Customer ReviewsforLumico Life Insurance Company

            Insurance
            HeadquartersMulti Location Business
            View Business profile
            View Business profileBBB accredited business

            Star rating
            10 word minimum.

            You can use up to 2000 characters

            Provide Your Info to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

            All fields are required.

            This is automatically determined using your first name and the first initial of your last name.
            How would you like to confirm your review?
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            48 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating
            • Review from Susan K

              5 stars

              03/12/2024

              I love Lumico, they are a great insurance company and helpful.
            • Review from Sofie J

              1 star

              03/11/2024

              0 Stars my dad passed on Dec 17th 2023 I made my Claim Dec 19th 2023 gave all required documents policy is over 2 years and has went through 3 review process has been approved by a manager but is still in home office review since ******************************************************************************************** nothing els cant talk to a supervisor No other information is given to me this is gotta be a scam theres nothing left for them to do why is it taking so long they wont even give a time limit so it can be in home office review forever ? Save Your Money Go Elswhere
            • Review from Tracy B

              1 star

              03/06/2024

              My mother had Lumico Life since 2020 until Feb of 2024. They sent my 85yrs old mother a letter on Feb 1st, 2024 stating her policy have been canceled. Due to a recent medical report showing in 2022 she had to get a pacemaker in which she didn't need at the time when she first gotten her policy. However, they still withdraw the premium $113 from her bank account on Feb 3rd, 2024. And since she received that letter on Feb 1st that means they already had canceled her policy in January. She had paid this company a total of $5400 that she's not going to get back. Lumico is a SCAM company that is setup to steal from customers not to payout to customers. And I see this customer name ********************** left a 5 Stars review for this SCAMMING company. Unaware that her love ones is going to be dealing with these same issues when she dies like all the rest of these victims that's leaving BAD REVIEWS!!! I told my sister to count it as a BLESSING FROM GOD!!! Even though my mother is doing awesome and have another 30+yrs left of her life. At least we know now we don't have to go through what these victims in these reviews are dealing with. We decided to get her a funeral plan instead with the Funeral Home where she will go. LUMICO, I will be getting investigation started along with Law Firm to see why these suffering family members claims are being denied and not getting any payouts. And send this information along with all these bad reviews from this platform as well as BBB platform.
            • Review from Stephanie M

              1 star

              02/20/2024

              I would rate this company a zero if possible. This has been an absolute nightmare for ** trying to get my mom funeral handled!!!! Accounting errors sending payments where they should t requests money back ********** back then they mail our check back with a letter about our premium unbelievable ??

              Lumico Life Insurance Company Response

              02/29/2024

              Hi there,I am so sorry to hear about the difficulties you've been facing while trying to handle your mother's funeral arrangements. I understand this is a very stressful and emotional time, and these accounting errors must be incredibly frustrating. Please accept my sincere apologies on behalf of Lumico for the additional burden this has placed on you. If there is anything we can do in the interim, please feel free to reach out to me directly at *********************** Thank you,****
            • Review from Elizabeth B

              5 stars

              02/20/2024

              I have had a lumico Term policy for about a year and am extremely happy with them. Easy to talk to and get ahold of. Payments come out of my account on the specified date every month and I sleep better every night knowing that my family is taken care of if/when I pass away.

              Lumico Life Insurance Company Response

              02/27/2024

              Hi there, Thank you for being a part of the Lumico family, we're happy to help you protect you and your loved ones.
            • Review from Charles M

              1 star

              02/05/2024

              Firstly, this company must be crooked because I have called the main number now for two weeks and I've spent hours on the phone and no one answers. If the phone is answered no one responds for a few seconds 15 seconds and disconnects.I have paid my premiums now for two years I get a notice my payment was rejected....did I say I called for weeks to resolve the issue? I sent an email and days later I get an email and gusess what I told...to call the customer service numeber..>WTF!My advice is to not become a customer with this ********************** and I am going to put my response out to the world to show. I'm glad I am not dead what h*** my family would go through to get service.They should change thier name to "CROOKiCO"

              Lumico Life Insurance Company Response

              02/09/2024

              Hi *******,We're so sorry to hear that you haven't been able to get through to our customer service team. We are actively working to address the increased call volume. The best way to avoid waiting on hold is to log into our customer portal. You mentioned that your payment was rejected, in the portal you can update your payment method. Here is the link to create an account: www.myaccount.lumico.com/home/newuser. *************
            • Review from Mark S

              1 star

              12/21/2023

              MY MOM PASSED AWAY 10/22/2023. I SENT EVERYTHING THEY REQUESTED AND TILL THIS DAY THE FUNERAL HAS NOT BEEN PAID. THEY ARE NOW BILLING ME.THIS IS SAD AND EVERYTIME I CALL NO ONE RETURNS MY CALLS OR ANSWRS.WE PAID MY *********** EVERY MONTH ON TIME. IT WAS PASS THE 2 YEAR GUIDELINES IN ORDER FOR THE INSURANCE TO PAY OUT WHEN MY MOM PASSED WAY. LAST TIME I RECEIVED ANY RESPONSE FROM LUMICO WAS REQUESTING MY MOM DEATH CERTIFICATE AND THE FUNERAL HOME EXPENSES AND THEN NOTHING ??

              Lumico Life Insurance Company Response

              01/08/2024

              Hi ****,We are so sorry to hear that your mother passed away, and that your experience with us hasn't been smooth. We checked our records and discovered that a funeral home assignment was received and signed by *********************** instead of you. We received a withdrawal from *********************** on 11/13/23. On 11/14/23 the funeral home sent in again the claim form signed *********************** On 12/21/23 we received the death certificate, but the claim form signed by *********************** had yet to be received. Multiple letters have been mailed to you requesting the claim form (11/15/23, 12/8/23 and 12/22/23). As of 1/4/23, the claim form was received and is being processed. We apologize for the misunderstanding. *************
            • Review from C. F

              1 star

              10/26/2023

              Looked at all these reviews and reviews from better business bureau in another state. All say the same thing that Lumico Life Insurance does not pay out. I regret ever getting it. The agent on the phone who sold it to me was a jerk. I should have known. Going to *** them for my money back in a civil suit. Going to cancel my policy. Going to have to close my account because no doubt theyre going to try to keep taking the money out sharks and thieves that they are. Lumico may you close down.
            • Review from Payton B

              1 star

              10/03/2023

              Worse Company. My sisters husband was killed in Head on Collision May 17. As of Oct, still no information. You can not speak with anyone that can answer a question. They claim no supervisors, no one calls back. Told they communicate every 15 days by mail but in 4 months have only heard twice. Once was one sentence stating claim reviewed, another was a next of kin form that was sent the month prior. You cant talk to same person so I have been told several times they have everything, only to call back to be told they need more information. Next told, waiting on medical. I called medical office, told nothing requested. Told again waiting on medical, I called all offices who said everything sent. Lumico couldnt tell me or medical office what was needed. Said wasnt their job, wasnt their ***** I understand reviewing information but he didnt die of health reasons. He had an accidental rider and died in accident. Lumico said they gave wrong fax to the medical people. Had wrong claim number. Luckily, i had medical resend and got conformation that it was received. My Sister has lost husband, lost her house, funeral still needs to be paid. My sister and her husband are mentally challenged, living on SSI and thought they were being responsible to get a policy to help the other in event of death. They were so proud to tell us they planned for future. Did agent take advantage or is company fraudulent but 4.5 months should be ample time to payout policy. Lumico claim review is because policy is less than 2 years old. Lumico received death certificate and accident report immediately. Last 2 people didnt even know that it was an accident so they need to look at notes before reading script. And dont tell someone you know how they feel unless you loss your spouse, your home and have people calling you to pay funeral expenses. My sister would rather have her husband but that isnt possible. Sister paid policy, which had accidental rider and report shows head on collision.
            • Review from Phyllis H

              1 star

              08/24/2023

              ABSOLUTE WORSE. HOW DARE YOU GIVE THEM.AN A RATING..ARE YOU KIDDING? I experienced the same issues as reviews below. Forms lost over and over again, months and months of reviews and in.the end, OVER 6 MOS. after my husband passed away, NO CHECK. SAID HE WAS NOT ELIGIBLE for full *** HE PAID ON THE POLICY (he was a few months from.2 yr minimum). Bogus "COMPANY" -- DO NOT USE AND TELL OTHERS.

              Lumico Life Insurance Company Response

              10/09/2023

              Hello *******,We sincerely regret to hear that your experience with Lumico fell short of your expectations. According to our records, a premium refund check and a rescission letter were mailed to you on February 14, 2022. This letter provides a comprehensive explanation for the decision to rescind the policy. The reason for the delay was that we had to conduct a routine claim review, given that the date of death occurred within two years of the policy's effective date. Please know that this is a standard procedure for life insurance claims. If you believe we have been misinformed or if you possess additional information that could potentially impact our decision, we kindly urge you to promptly reach out to our ************* team at **************. Our team is available between 8:00 a.m. and 4:30 p.m. Central Time, Monday through Friday. Thank you, ********

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.