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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
******* **** ********* ****** Pen Item # ***** Qty: 105=$251.77 ORDER # ******* Order Date 7/13/2022 I never received the pens and requested a refund to which they agreed and said I would receive the refund in 10 days. They have yet to send the refund that they agreed to send.Business response
09/01/2022
Good morning -We appreciate the outreach to follow up on the refund request from Mr. ******. I have confirmed that the request was processed and our Accounts Payable department completed the refund request on 8/31.Mr. ****** should receive the refund check in the next 5 - 7 business days.Thank you for reaching out.HeatherInitial Complaint
03/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Our ministry purchased 100 tote bags from Amsterdam Printing. We have given out about 25 and all of them were returned to us within a week due to poor quality with breaks/tears in the bags. I have contacted the company on 4 occasions and they have yet to contact me back. One of the contacts was via chat and I have the chat documented. (I have requested an email contact so that I have documentation of the contact). This company claims to have a 100% satisfaction guarantee.Business response
03/08/2022
Good morning, Our Supervisor for our customer advocate department has looked into what transpired with this order and issued a credit in full.We apologize for the inconvenience this caused with your event and thank you for taking the time to make us aware of the concern.We will certainly work with our supplier to correct the quality issue with the Tote Bags. I also want to thank you for reaching out to let us know that we have a break in our process, we appreciate customers who take the time to help us improve.Please let us know if we can be of further assistance.Heather S******* Director, Customer ServiceInitial Complaint
10/31/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered 70 blank 2020 calendar filler inserts for 70 extra 2021 covers (ordered from them last year). Price was okay, but $16 to ship (after forced discount)?????? And then they are not the size advertised, so they don't fit the covers. Since they are BLANK, I should be able to get a refund as they are not customized! They won't even RESPOND to emails. Horrible customer service. They get your money, charge astronomical shipping rates, and then won't answer emails with questions about the incorrect size of product. I'm looking for a full refund, including shipping, and a return shipping label to include return postage since the product is NOT as stated on their website.Business response
11/01/2021
Good afternoon,Our customer care advocate Tami reached out and was able to connect with **** via email to provide resolution.The order has been credited in full and **** has accepted the resolution.Thank you for letting us know about this situation and allowing us the opportunity to review our processes.HeatherCustomer response
11/01/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks to Tami, for finally reaching out and contacting me after several emails to Amsterdam Printing company were ignored. I appreciate the contact and response, and accept the offered resolution. Have a safe holiday season.
Regards,
**** ********
Initial Complaint
10/18/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered pens for my son's art business in late July. I filled out Amsterdam printing's order form and sent a check. They contacted me in late August saying that it would be an additional 30.00+ for shipping 100 pens! I said I wanted the order cancelled, and to rip up my check. I got my bank statement in late August, and they had cashed my original check for $63.13. i have contacted them several times since then to get a refund. They always say it is coming, (Amsterdam employees Kevin on August 26th, Tina on Aug. 29th, Marianne and Rachel Sept. 1st. I still haven't received a refund. I called them today, and they said the check has been in the mail since Oct. 4th. Mail is slow, but REALLY!? Very unhappy customer. Can they take your $ and not provide a service/product? Is that legal?Business response
10/20/2021
Good morning -
We appreciate ****** reaching out, I have reviewed the account and see that the refund should be received tomorrow, we apologize for the delay experienced with the refund process.
Our Customer Care Advocate will confirm receipt of the refund with ****** tomorrow and review the order form to clarify where additional charges are indicated for setups and shipping /handling.
Thank you,
Heather S*******
Customer response
10/21/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** * *******
I received the check today- it was mailed out YESTERDAY in overnight mail despite the fact that they assured me a few days ago that it was mailed on Oct. 4th. Something doesn't smell right- I don't think they intended to refund my $ until BBB got involved. Thanks, BBB for your help. To Tammy at Amsterdam who called today to ask me to call back- I tried 3 times and it would not go through.
Initial Complaint
09/07/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 9/6, I placed an order online and got an email confirmation detailing the itemized charges, totaling $232.68. The next day $505 was withdrawn from my account by this company under 2 different charges. None totaling my invoice amount. I emailed the company. No reply. I called the company and spoke with Jose. Then I was did connected. I called back. Spoke to Jose again. He co firmed via the company recordered phone conversation, that the charges were for authorizing my credit card and they will automatically be reversed in a few days. He could not get an answer why my card was charged twice as much, and he even admitted they don't charge until item ships. He told me to submit a fraud charge with my bank. Even though he admitted charging cards twice as much was standard. They over drafted my account. Admitted to the charges. Then instructed me to file fraud with my bank even though they knew they made two unlawful charges on my account.Business response
09/23/2021
We have attempted to contact Ms. ***** via phone and email to resolve the concern without success.
We would love the opportunity to assist with the concern if Ms. ***** would like to provide us with alternative contact information.
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.