Business ProfileforLocalEdge

I am writing to express my extreme dissatisfaction with the services provided by LocalEdge Advertising Company, with whom our business, ************ ******** ********, ***., entered into a contract in February of 2023. Regrettably, despite the significant financial investment we have made with LocalEdge, we have witnessed a stark decline in our business performance. In comparison to 2022, where our expenditure on marketing and advertising was significantly lower, we are now facing a troubling situation: we have spent three times the amount in 2023 and yet experienced a 20% decrease in revenue. This alarming result is in direct contradiction to the expected outcomes of a professional marketing and advertising campaign. Furthermore, we have identified several key performance metrics where LocalEdge has underperformed, sometimes by as much as ten times the industry standard. Such a substantial discrepancy is not only unacceptable but also raises serious concerns about the effectiveness and competence of the services provided. We entered into this partnership with the expectation of seeing positive results and a return on our investment, but the current situation is far from satisfactory. Equally disheartening has been the lack of effective communication and support from LocalEdge's customer service representatives. In our monthly phone calls seeking clarification on the performance issues, we have consistently been met with the same request to allow time for the new marketing to work. The recurring response that "it takes time for this marketing to work" is insufficient and fails to address the significant disparity between our expectations and the actual outcomes.