Customer ReviewsforOld Brick Furniture Co.

I purchased a chair on 11/11 and was told it would arrive the following week. The chair was intended as a Christmas gift. When it still hadn't arrived the week of 12/25, I was offered the floor model at full price. When I followed up in person in January, they were finally willing to slightly discount the floor model (which had been subject to an additional month of wear and tear). It is now Feb 19th and I have not received the chair ordered in Nov! The item is still on display in all branches and there is no signage to suggest that this color is on back order. They claim that the manufacturer can't get the internal components and yet they have no trouble filling orders for the exact same model in the alternative color. BE WARNED just because it is on the showroom floor, that doesn't mean they will fill your order. I am giving them one star because the system won't allow a zero ranking.

Please provide the original order number to better assist.

Order #******** - 11/21/23. 12/8/23 The store manager offered free delivery & set up at no cost due to stock not being available. The estimated date of arrival is late December 2023. Received notification per factory/manufacturer date pushed out. 2/7/2024 The store manager called to notify Elisa of the delay. 2/22/2024 - Refund #******** A Full refund was issued for the merchandise. We do apologize for any inconvenience.

Special ordered a cherry hutch that cost over $3000. It has glass shelves that are over 4 feet long, with no supports in the middle of the back. So the shelves flex and bow under their own weight and lift off the front corner pegs. They do this with nothing on the shelf. Add weight to the shelves, and it gets worse. Had two technicians come out. One tells me that is normal and the second agreed it was a poor design. On top of this problem, the back wall of the hutch is so thin, it bangs against the shelves as people walk by. My house is less than 6 years old. It’s not the floor. Customer support manager says to put a piece of foam behind the hutch, then has spent almost a month trying to provide me with a weight limit for the shelves, which they won’t provide. Now trying to get me wood shelves instead. I’m getting so frustrated, I can not return the hutch because it was special ordered. So here it’s been a month, I’m paying for this hutch but can’t use it. No offers of credit or anything for my troubles. Been two weeks waiting to see if we can get wood shelves, that they wanted me to pay for by the way. Then they keep saying the shelves are not warped. I keep correcting them and say they are not warped they are bowing under weight. Now they say there is nothing wrong with the hutch. It’s due to excessive weight. I have six coffee mugs on a China cabinet shelf. But it bows with nothing on it as well. I have a lot of furniture from Old Brick, but never again after this experience. I am on a mission to let anyone and everyone know of my terrible experience

The hutch purchased is a high-quality product. Advise the customer it is manufactured properly - no defects. However, we offered to order wooden shelves at no cost to the customer. The store manager has been in correspondence about this with the customer.

After multiple calls, finally received the wood shelves. They are acceptable but not as designed. Was designed with glass shelves. Now it’s dark in the hutch. This most definitely was a design flaw! Wish I could add pictures to show what I mean. I gave up on fighting the paper thin backboard that bangs against the shelves as people walk by. My house is only 6 years old, so it’s not due to abnormal floor movement. Love how they keep saying no design issues. I would pay a fee to return this hunk of scrap wood, but I can’t. I can’t imagine sticking someone with something they are completely unhappy with and not even trying to make them happy. Bare minimum, here’s some wood shelves, that we don’t feel are needed but we are so generous we are giving them to you. Then post here saying there’s nothing wrong. I invite anyone who wants to come to my home to show you the problems. Confident EVERYONE will agree with me. I offer this not to just prove a point, but so future buyers don’t get scammed into this hunk of junk. I know one person who won’t come, the manager who I was dealing with and probably wrote the response to my first post. I asked he come personally, since he told me a couple times over the phone there is no design issues. But wouldn’t come have a look himself. Hid behind the phone. Then I simply said get me a weight limit for the glass shelves, but they couldn’t/wouldn’t provide that, nope just how about wood shelves? Old Brick’s furniture is high priced junk, don’t buy any protection plans they make them sound great then stick it to you. Listen I’ve bought a lot of furniture at Old Brick, they can check my records. They didn’t give a crap I was unhappy this time around, just made me feel like a nagging Nancy because I had to keep following up to get anything done. Poor customer service for a long time returning customer

One more thing, you didn’t offer wooden shelves at no cost. First you tried to say “I can check on a PRICE for wooden shelves. I said I want the shelves for free. So once again, no offering to help the situation, you wanted to take more of my money