Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have participated in the Home Money Global System in the hopes of receiving help with some financial situations that I was facing. I have read the contract in full and understood all of the rules and requirements. In waiting for what felt like "a Lottery" for my name to be picked, I lost everything that I was trying to save. While waiting I was still paying into the program because paying every month is one of the clauses. I did not have the money to spend, but everytime I let them know that I was thinking of stopping because I needed to save my money, they would email me back and say that I am on the "Priority List" and that I should keep participating. After I lost everything, including my home, I email them as I was directed to let them know that I could not be in the what seem was a "Human Lottery" they kept telling me that they would send my money back as promised , but I had to wait until they received money from other participants and would pay me my money back that I was sending and was not moving me any closer to help. I am not one to keep trouble going , and I do not like conflict. But I have kept each and every communication between Home Money Global System and myself. Also I have proof of the money coming out of my bank account. I am just so sorry for those who go through hard times in life and are barely finding a way to keep holding on. You find a program like this after crying and praying and you really feel like it is an answer, a chance to feel like life is worth going forward, then you find out that the program is just a way to take the rest of what you were even able to hold on to. I am just so sorry that I fell for this , that I let myself have hope that I could have a fresh start , and follow through on my goals. Instead I lost what I had and more . Now I need some help because I cant take being bullied anymore. i have more communication , I am just send the earlier ones for now to show how long I have been asking.

  Business Response

  Date: 12/11/2024

  Here is our response to this complaint:Dear ******** *******!       We understand how important this is for you and that you want to receive your refund as soon as possible. However, we would like to emphasize the importance of the rules governing our funding program.     First of all, the principle of receiving funds through our social program has nothing to do with a lottery. The essence of a lottery is that resources are distributed randomly, making it impossible to predict in advance who will receive them. In our program, people receive funds on a first-come, first-served basis.     By entering your agreement number in the top line of the minutes of meeting and clicking on the FIND button, you can easily identify your priority for reception of the declared monetary sum (the line with your agreement in it will be highlighted in yellow) in the list of the participants of the program.     Thanks to interactive protocols, you have the opportunity to monitor your position in the queue in real time daily and plan the timing of receiving funds.     IMPORTANT!!! We want to emphasize that the Program Administrator is responsible not only for the issuance but also for the refund of the issued funds to the monetary funds.    Therefore, a financial solvency check has been assigned to you. This way, we will be sure that you have a steady income and can pay us back even if you spend all of the received money.    We understand that you have encountered difficulties making payments. To support you during this challenging time, we have credited you with one payment in advance and gifted you another payment, hoping this will help you regain your financial stability.    Unfortunately, you did not pass the financial solvency check, and we cannot disburse funds to you without confidence that they will be returned to the fund.    We are truly sorry that you have given up and lost hope of improving your life. However, we want to let you know that you can restore your agreement at any time!    In need of a better life, today a lot of people ask the question: “Where do I get the money?” They compare the conditions of receiving funds offered by different financial organizations and prefer the HOME MONEY GLOBAL SYSTEM program.    The program is socially responsible, beneficial, and in high demand. For many people, it is the only way to get money and a reliable means of financial support.     We are often contacted by people who have been denied loans by banks, who have several loans, bad credit history, officially unemployed, or those who don’t want to deal with hidden commissions, charges, and payments that other banks make them pay.      We really hope that the HOME MONEY GLOBAL SYSTEM funding program will be useful to you and will help you change your life for the better! Act! Strive! Go hunt your dream! We wish you happiness, good health, joy, love, prosperity, fulfillment of all your cherished desires, and success in everything you do!

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  What does that have to do with literally paying my money back for services I believed it paid for?
  
  
  Regards,
  
  ******** *******

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   I am following up on a complaint I have already sent in. I have not received a refund of the money paid to this company. I have contacted and waited more than one year. I have asked, begged, and pleaded for the simple courtesy just to refund my money as it is stated in their clause , but nothing. I need to warn others about this, especially if they are at the point of losing what they are seeking help for. This is horrible to do to people.
  Regards,
  ******** *******

  Business Response

  Date: 01/27/2025

  Dear ******** *******   Please do not worry we will certainly refund your money in accordance with the terms of the Agreement.   We genuinely want to assist you and return the money as soon as possible. However, we are concerned that the refund process may be delayed due to the unlawful actions of the BBB.    The issue lies in the fact that BBB has unfairly removed all our five-star reviews from their website. The remaining complaints and one-star reviews on the BBB website are negatively affecting the attraction of new participants to the program, which in turn negatively affects the formation of monetary funds.   As a result, the closure of the monetary fund is not planned in the near future, in the best interests of all program participants.   Understanding the social responsibility, we bear toward the participants of our program, we are taking all possible measures to address this issue and restore our business reputation. This will help resume the program's operations and enable us to refund your money as soon as possible.   We assure you that as soon as the monetary fund is formed and closed, we will promptly return your money. Please wait. We appreciate your patience! 

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is truly unbelievable that now they have the audacity to blame the lack of funds or participation on my review. That would have been somewhat understandable if this matter was recent. I have been asking, begging, and waiting patiently to no avail for longer than a year if not longer. I have ever correspondence between the business and myself. I have also fulfilled every requirement of the rules that they keep bringing up.I am NOT ALONE and I see others with the same issues. The BBB is where WE ALL have to go because of being tired of being bullied. So if anyone is hurting the " program" it is not us or the BBB. We go to the BBB because it helps others that may be ready to give up, and turn to this program believing that it is their last hope, only to Take the last of what they have left. Asking for what WE put in with the understanding ( according to your clause that you continuously point out p)that you "Will refund" is not wrong. We kept our word until we saw that it was not what we thought, now keep Yours.
  Regards,
  ******** *******

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023 I contacted HMGS about a loan. I subsequently paid an application fee. In July, 2023 I made a payment as required to receive the loan. When I did not receive the loan I discontinued their program and asked for a refund on 8/1/2023. I was informed that they had to wait for the fund to "close" before I received my refund. I reached out again 3/24/24 and was again given the run-around. I have yet to receive my money back from this business.

• Initial Complaint

  Date:07/21/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for HMGS in 2022 hoping that the money I would receive from this program would offer me to pay off the debts I have. I initially requested a $60,000 loan which involved me paying $626.00 a month then due to other financial obligations, I had to reduce my loan to $20,000 in which I was paying around $200 a month and eventually had to stop giving them my money due to personal financial obligations. Every time I emailed them for a refund, they encouraged me to stay in the program and stated that I was in priority and after two years, I have received NOTHING from Home Money Global System. I am requesting a refund ASAP without no runaround or excuses and also my banking information has changed within the last two years. If this is resolved, I would like them to refund my money my new banking information. Thank you.

  Business Response

  Date: 07/27/2024

  Dear ****** *****! We are very sorry that you were unable to confirm your solvency due to personal financial obligations. We understand how important this is to you and that you would like your refund back as soon as possible. However, we want to convey to you the importance of the rules of operation of our social funding program. In accordance with Art. 8 (clause 8.1.) of the agreement, the Administrator shall refund the funds paid by the Participant after the closure of the monetary fund. Important! Since your refusal to participate in the program, the monetary fund has not been closed even once, taking into account the interests of other program participants. The Administrator shall have the right to close the monetary fund based on the relevant order, after all the Participants of the Program fulfil their payment obligations. We cannot withdraw money from the fund and return it to you now, since all participants see the amount of the fund and, according to the terms of the Agreement, the administrator has no right to reduce it until the fund is closed. We really would like to help you. Unfortunately, we cannot change the terms and conditions. However, we will immediately refund your money after the closing of the fund. These rules apply to all of the program participants. And we cannot change them, as we are responsible of all the program participants. Please understand that we do not have the right to violate the terms of the agreement in the presence of other program participants. There are strict contract rules that both parties must comply with! We strictly adhere to all conditions of the agreement and always act within the limits of existing laws. We will definitely refund your money. Please wait.

  Customer Answer

  Date: 10/24/2024

  
  
  BBB spoke with the consumer today, October 24, 2024, and he stated that he has never received the refund that HMGS stated that they would provide.
  
  
  
   
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024, I activated an agreement in the home money global system program. The monetary fund allocation event took place on february 1st, but I did not receive the money. I was informed that I still had to wait and that my participation would be carried over to the next monetary fund allocation event scheduled for march 1st. I was upset and demanded a refund. They returned $500 that I had sent them to activate the agreement and said I could reinstate my agreement at any time. Over the next three months, I tried unsuccessfully to obtain a loan. I still cannot resolve my financial problems and want to return to this program. However, when I reapplied, I was denied. I am asking once again for the opportunity to participate in the program, as I relied on them and believed I could reinstate my agreement at any time.

  Business Response

  Date: 07/11/2024

  Dear **** *******! We understand how important this is to you and that you would like money as soon as possible. Unfortunately, your authorization to receive funds has been revoked. Therefore, if you urgently need money, we recommend that you contact other financial institutions. We wish you joy and happiness! May you achieve what you strive for in life!

  Business Response

  Date: 07/11/2024

  Dear **** *******! We understand how important this is to you and that you would like money as soon as possible. Unfortunately, your authorization to receive funds has been revoked. Therefore, if you urgently need money, we recommend that you contact other financial institutions. We wish you joy and happiness! May you achieve what you strive for in life!

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a no doc home loan with Home Money GLOBAL System. The loan had a 2,% interest rate for 15 years.
  I was a victim of identity theft and could not qualify for standard home loan. I was about to become homeless so when I got an email about this loan I jumped on it not really getting a full understanding and doing my due diligence. After paying $14157 and no loan in sight due to this company misleading you to believe the loan is coming. It dawned on me that if you have to pay monies to get the loan, it could be a red flag. I took my blinders off and when I requested to lower the amount I was told it was not allowed. You could only raise the amount you wish to borrow up to 1 million dollars. I canceled on 10 Oct 2023 and was told it took 60 days to get a refund. After 60 days on Dec 23 2023 they said they would refund all of my money in 60 days just be patient. How patient do I have to be. In other words. a scammer would allow you to raise amount to borrow because they know you will never receive a loan. Making a promise they can not and will not meet. Again. I am not sure what calender they are using. Count the days from 10 Oct 2023. Moreless. Count the days from 20 Dec 2023 when they made second promise.
  
  
  
  Well it is 15 March 2024 and no refund. I believe this is no more than a ponzi scheme and the general public should be warned . I am going to write a letter to DOJ to try to get them to put out a warning. I am sure I am not the only person realizing this is a modern day scam. I expect to get my money back in a timely manner. They are emailing a bunch of lies to me.
  If they were a legitimate company with business integrity I would have received my refund. This is a PONZI fraud. Company using the internet to solicit vulnerable people like me.
  I am a senior who worked for my money and can not afford tto give a bunch of crooks my hard earned money. Please help and Thank you for your time.

  Business Response

  Date: 04/01/2024

      Dear ******* ******!
     We understand how important this is to you and that you would like your refund back as soon as possible. However, we want to convey to you the importance of the rules of operation of our social funding program.
      In accordance with Art. 8 (clause 8.1.) of the agreement, the Administrator shall refund the funds paid by the Participant within sixty (60) banking days after the closure of the monetary fund.
      Important! Since your refusal to participate in the program, the monetary fund has not been closed even once, taking into account the interests of other program participants.
      The Administrator shall have the right to close the monetary fund based on the relevant order, after all the Participants of the Program fulfil their payment obligations.
      We cannot withdraw money from the fund and return it to you now, since all participants see the amount of the fund and, according to the terms of the Agreement, the administrator has no right to reduce it until the fund is closed. 
     We really would like to help you. Unfortunately, we cannot change the terms and conditions. However, we will immediately refund your money after the closing of the fund. 
     These rules apply to all of the program participants. And we cannot change them, as we are responsible of all the program participants.
      Please understand that we do not have the right to violate the terms of the agreement in the presence of other program participants. There are strict contract rules that both parties must comply with! 
      We strictly adhere to all conditions of the agreement and always act within the limits of existing laws.
      We are very sorry that you did not review the terms of the agreement before activation. Now, unfairly, you are accusing us of fraud. We fully understand your concerns and worries, as there are many dishonest companies offering financial services. That is why you should carefully read the step-by-step instructions and the agreement in your online account on the website. 
      Also, the full text of the agreement and detailed information about our services can be found on the website in the Terms & Privacy section. Each participant can carefully read the terms and conditions before activation. In this regard, the administrator could not have violated your right to receive any information regarding the conditions for receiving funds under the HOME MONEY program.
     Please note how many Participants are currently in compliance with the terms and conditions of the agreement. All of our Participants perfectly understand how the Program works. All of these people are faithfully abide by the terms and conditions of the agreement and they are fully satisfied with our services. Many recommend using our program to their relatives, friends, and acquaintances.  
     We are often contacted by people who have been denied loans by banks, who have several loans, bad credit history, officially unemployed, or those who don’t want to deal with hidden commissions, charges, and payments that other banks make them pay.
    The terms of receiving the funds under the HOME MONEY program do not have any formal or actual sign of a Ponzi scheme. The administrator guarantees the fulfilment of their obligations to each participant without exception, which cannot be said about a Ponzi scheme. Today, the HOME MONEY program has a lot of grateful clients who have been able to realize their plans and wishes thanks to it. 
     The program is socially responsible, beneficial, and in high demand. For many people, it is the only way to get money and a reliable means of financial support. You can reinstate your agreement at any time!
  
  
    

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  I am getting a lawyer since this fraudster is lying.  They are deceiving.  Hoping a person keep pumping money in with just a promise.  Only a fool does that.  I am not waiting until one cult like leader give the okay.  Why say 60 days, I stopped on 10 Oct 2023. Well 60 days is a joke.  You are deceiving and I plan on getting my money at all cost.  You will not get away with this. You are a scammer! Soliciting people to drag them along.  I refused to be a fool.  You are one if you think you do not have to return my money.  The joke is on you....see you in court!
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered the program in 2022 was paying them 104.00 monthly I decided to opp out and ask for my refund, now it is a problem, about rules I explained to them about my hardship they requested that I get back in and the person in charge of the allocation can close when they want, all talks are emails they requested my banking information going 2 months and have not received anything but there emails, I never received any thing from them to make them hold my refund, but a bunch of there rules ,they need further investigation with this program, they never give window time which I keep requesting, just want my refund I been with them over 12 months and the same thing next allocation enough is enough with these people want refund!!!!! I encourage no one to enter this program rip off!!!!!!!!!!!!!!!!!!!

  Customer Answer

  Date: 01/31/2024

  I put in complaint number ******** against the money home globe, writing to tell you it has been resolved as far as my refund.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for this service claiming to be a loan company guaranteed to provide services. After trying to force me to keep paying for a service I have yet to recieve, I asked for return of my money. They promised to refund me and still have not done so. Every time I email them, they continue to promise to refund, yet no refund has been made. This has been going on since November if 2023.

  Business Response

  Date: 01/31/2024

  BBB received the following response from the consumer on behalf of the business: I am emailing to let you know that home money has refunded my account. Thank you, ******** ******

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking help and I asked for my money back and they said they would give it back to me and never did. I only gave them $300 for a loan. And they stole my money. This place is a fraud please don’t give them your money. You will will only lose your money. The people on her that are saying they got money is them don’t fall for there tricks. Give me my money back!

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:

  BBB spoke with the consumer today and she stated that the business did refund her money shortly after her complaint was filed.

  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to this company thinking they was able to help me with my loan needs. I made the payments and every month there was some kind of excuse when it was time to pay out. I requested all my payments back and now there giving me the run around. I need my money back I paid.

  Business Response

  Date: 01/13/2025

   Dear ******** ******! 
     Please do not worry; we will certainly refund your money in accordance with the terms of the Agreement.
     We genuinely want to assist you and return the money as soon as possible. However, we are concerned that the refund process may be delayed due to the unlawful actions of the BBB.
      The issue lies in the fact that BBB has unfairly removed all our five-star reviews from their website. The remaining complaints and one-star reviews on the BBB website are negatively affecting the attraction of new participants to the program, which in turn negatively affects the formation of monetary funds.
     As a result, the closure of the monetary fund is not planned in the near future, in the best interests of all program participants.
     Understanding the social responsibility we bear toward the participants of our program, we are taking all possible measures to address this issue and restore our business reputation. This will help resume the program's operations and enable us to refund your money as soon as possible.
     We assure you that as soon as the monetary fund is formed and closed, we will promptly return your money. Please wait. We appreciate your patience! A more detailed response has been sent to your email.

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from this company claiming to give loans to people that normally cannot get them. They required a $100 fee to get started. I felt weird about it the moment I confirmed my payment. The deal with monetary dates and the possibility of not getting it doesn't sit well. Around this same time I had a fraud charge attempted on my debit card that my bank luckily caught. I asked them for a refund after checking into the company more and coming to the BBB website and seeing the complaints that were set against them. When I asked for a refund they told me no that I agreed to pay them that money for their services. Then after telling them I know they're a scam and want nothing to do with them they sent another email saying they can refund me if I give them all my banking information. I didn't give it to them to begin with to pay them. There's no reason to give it then for a refund. I'm not comfortable continuing communication with this company and would like help dealing with this. They haven't even done anything constituting a $100 fee and I would like to be refunded and my data erased from their systems .

  Business Response

  Date: 11/07/2024

  BBB received a response from the business stating that "****** ******* money was refunded on October 2, 2023."