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Important information

• Additional Info:

  BBB has been unable to confirm the authenticity of numerous reviews submitted for this business. Because BBB is unable to establish a reasonable degree of confidence about the validity of these reviews, BBB has removed reviews that may have been affected by this practice. 
• Additional Info:

  Better Business Bureau investigated HMGS Group, LLC with the initial contact on October 29, 2024, asking the following: list of all locations both physical and remote, list of the company owners and all businesses that they have ownership in, proof of all licensing (state and federal), bonding, registration by any state in which they operate in, resolve the pattern of customer complaints, and some other general background information. As of November 19, 2024, HMGS Group, LLC has not fully answered the previous questions we have asked. BBB has concerns about business' practices and urges consumers to use caution based on the lack of responsiveness from the business and the resolution of consumers complaints that have requested a refund, were promised one, and have yet to receive it. 
  
  The business did respond with regard to customer refunds with the following information:
  "ATTENTION! Despite the terms of the agreement, we always refund payments to clients who do not fully understand the terms for receiving funds under our program. In other words, given that our program is a social one and aims to help people, we always strive to accommodate our clients and return payments that are non-refundable!
      Additionally, the Administrator returns the net payments made by participants, which contribute to the fund, within sixty (60) banking days after the fund is closed. The Administrator has the right to close the fund based on the appropriate order once all program participants have fulfilled their payment obligations.
       This is not a quick process, as the money from the fund has already been distributed to other program participants. To process a refund, we must wait for the funds to be returned to the fund. This is why some people who left complaints on the BBB website are still waiting for their refunds.
        It is important to understand that there are strict refund rules outlined in the agreement. These rules are in place for the benefit of all program participants.
       We strictly adhere to all the terms of the Agreement and always act within the legal framework. After the fund is closed, we will promptly return the money to those people who are currently waiting for a refund."
  
  There have been a few customers that did receive a refund, but they were customers that had not paid much into the fund yet. There is a current complaint from a consumer that is owed over $14,000.00 and has been waiting since March of 2024 for the promised refund.