Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed a $500 refundable deposit over the phone with ***** ******, a salesman at Corwick Buick GMC in Reno, NV for a new vehicle on 1/30/25. The deposit was to go towards a 2025, 1500 Sierra AT4, that was already in production; this was not a special order. We were told that the vehicle was going to arrive at the dealership, Corwin Buick GMC in Reno, NV, by 2/24/25. We were promised by ***** ****** to have a rental vehicle coordinated for us, as we were going to be without a vehicle the week prior to the new vehicle's arrival.  On March 9th, 2025, the 1500 Sierra AT4 had not arrived at Corwin Buick GMC in Reno, the vehicle was not in transit to the dealership and there was still no ETA on when the vehicle would arrive at the dealership. At this time, we were without a vehicle and had not been given a rental as previously promised. On 3/9/25 we requested that our $500 deposit be refunded in full. We requested our refund multiple times to our salesman, ***** ******t, and also to the finance department between March and April with absolutely zero response from ***** or the dealership. We have left multiple messages with the finance department, also, without any follow-up or call-back.
  My husband **** *********** placed the deposit; however, it may be under my maiden name which is *****, as I made first contact with ***** regarding the vehicle of interest.
  We also requested this be resolved by our credit card company however we have still not been refunded. We are seeking a resolution to this in the form of our refund in the amount of $500.00.

  Business Response

  Date: 05/05/2025

  Thank you for your patience in this matter.  Peter Garrett no longer works for the company, you will be contacted today and we will take care of your concerns. Thank you for the opportunity. 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a regular Customer that paid good money in having my car serviced there. This company has blocked my phone number. My number has gotten blocked when it appears they put in a new phone system. I requested that they contact the people who put in the phone system to look into this. I have complained about this and ******** *** who has not returned my calls when I tried to reach her by email or using another phone. I have exhausted everything on my end with my carrier. It is confirmed that Corwin Buick has my number blocked, and I cannot call them. I can get calls from my service adviser and text but I cannot call from my phone number. I am requesting that the people in charge of the phone system or whomever handles this. Needs to go an unblock my number. This is very bad when I can not reach them. When my car was in service I could not reach them and it was a major inconvenience while my car was in service. This needs to go through the proper channels to get my number unblocked.

  Business Response

  Date: 03/24/2025

  AT&T is looking into this issue.  Corwin Buick GMC did not intentionally block the phone number.  We have escalated this issue to management at AT&T and we were told they would take care of this. As soon as we hear back we will reach out and update you. Thank you for your business and patience. 

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business should take full accountability for the 2024 GMC ****** I was sold last year. The truck has been at another dealership for a transmission repair since January 8. 2025. Requesting that GMC Corwin reach out to *** headquarters and have my truck replaced asap. Im loosing money everyday its been sitting.

  Business Response

  Date: 02/24/2025

  Thank you for the business and understand your frustrations with your vehicle being in our repair facility.  There are options for you, please call ************ and ask for ******* *********, he will provide the necessary steps to provide you a resolution.  

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative, On **September 20, 2024**, I brought my **2018 GMC ****** 2500HD Duramax Diesel** (VIN: 1GT2REY5JF16018) to this dealership for its 75,000-mile service and to address a tire air sensor issue. At the time of pickup, I was informed that parts for the tire air sensors needed to be ordered and would arrive within 10 days. I prepaid $681.00 for these parts with the understanding that I would only need to pay for labor once the parts were installed. As of **November 23, 2024**, I have neither received the parts nor any communication from the dealership. I have called numerous times and left messages on *********** voicemail** with no response. Two weeks ago, I emailed both the **general manager** and the **service manager**, but I have yet to receive any reply. This is not the first issue I have encountered with this dealership. For example: 1. **Door Latch Repair:** I have been waiting for over two years for parts to replace a defective door latch. 2. **Recall on Glow Plugs:** The dealership has failed to perform a recall service for the glow plugs despite repeated requests. I am now driving an unsafe vehicle without a functioning tire air sensor system, which compromises my ability to detect tire issues. Additionally, I have noticed an oil leak that I will now need to have repaired at a different dealership. I have paid a total of $2,351.36 for services, including the parts for the air sensor system. Given the lack of communication and inability to complete the necessary repairs, I am requesting: 1. **Immediate repairs to address all unresolved issues**, or 2. **A full refund of $2,351.36** so I can take my truck to another dealership for resolution. This lack of service and communication is unacceptable, and I ask for the BBB's assistance in resolving this matter promptly. Thank you for your time and consideration. Sincerely,****** ******

  Business Response

  Date: 11/26/2024

  Thank you for your patience and understanding.  ******* ********* our service manager will be reaching out and will be addressing your concerns.  Thank you for you business. Please reach out to my direct line ************ if you need further assistance. 

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a warranty and free oil change. The two services I asked for was fuel filter replacement and cabin air filter after, the free oil change and warranty work for a radio screen.
  
  I was charged $1600 for services not needed. I called them when I looked at my owners manual and realized they were doing unnecessary work. When I challenged them about the work, they said it’s because of the elevation we live in. I reached out to General Motors only to realize that was a lie. I was told to stick to the owners manual recommendation for service.
  
  I didn’t realize I was being scammed by the service agent until it was revealed. They are forcing me to pay the $1600 for a truck that only has 20000 miles and had full service completed at 5000 miles when I bought it.

  Business Response

  Date: 11/08/2024

  We appreciate your business and the opportunity to address your concerns with your recent service.  My service manager and myself the General Manager researched and did see you authorized the services before us performing the work.  You will receive a phone call shortly to come up with a resolution.  Thank you again please feel free to reach out if you have any other questions or concerns. ###-###-####.  

  Customer Answer

  Date: 11/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because after further research it has been found that the dealership made recommendations outside of the manufacturers guidelines, also it was not clearly communicated to what was being done, the estimate I was asked to sign did not have any details leaving me to believe the Radio was a part of the quote. When I then came to pick up the Truck the line items were also not details for what the Service Labor charges were for and when I asked was told service which answers nothing. I also have evidence proving the vehicle service was not completed on the day it was claimed complete when I called to clarify what was being done and rejected it. Oh and the radio which I came in for warranty work still is not turning on even though on paperwork it is showing verified functionality. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car and sent a wire of ****** on July 22. Its August 8 and Im still waiting on a refund. I called so many times and still no call back or update on my refund

  Business Response

  Date: 08/19/2024

  The check was sent to the address customer provided.  The check came back undeliverable.  Please reach out to ************ ask for *********************** Finance Director.  We will also call the ************ # on file to try and contact you as well. Thank you

  Customer Answer

  Date: 08/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4th I went to Corwin GMC to look at possibly trading in my truck for a newer model. The salesman promptly showed my a truck that ended up being a v6 model. I told him that I was not interested in a v6 truck. He insisted that I at least test drove it. Upon return I told him that I was not interested in that particular vehicle. He insisted that we at least look at the numbers because it would be cheaper than my truck. He asked for my keys to my trade in so that they may look at it. After sitting there for hours going back and forth I told them once again that I was not interested in the truck. At that point I was feeling extremely uncomfortable and wanting to leave. I still had not been given my keys back to my truck. I was feeling held hostage at that point and at one point was insulted and told that I was letting my ego get in the way by not wanting this truck. After being hounded relentlessly and never receiving my keys back I just wanted the nightmare to be over and gave in. 2 days later I was contacted to ask about the truck and I told him I was extremely unhappy and it was not what I was in there looking for in the first place. When asked what they could do to fix it I said I would like my old truck back. They said I could buy it back but would have to come up with $5,500 down. ( I dont have that kind of money) now I am stuck with a truck I was held hostage and bullied into buying and now said truck has developed a severe shudder at cruising speed. The whole encounter I feel was hostile and incredibly unfair and unprofessional.

  Business Response

  Date: 07/25/2024

  We greatly appreciate your business and our intentions were not to pressure you into a purchase.  A service advisor will reach out to schedule an appointment and diagnose and repair the suspension concerns. 

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22034844
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/02/2024

  I have still received zero explanation for why my keys were kept from me not allowing me the freedom to leave and walk away from the deal. I feel that should be an illegal practice. I would like the ability to purchase my old truck back without a $5,500 down payment or the ability to exchange for a vehicle that I actually want and not what I was forced into. The fact that I am having transmission shudder within the first 3 weeks of ownership is very concerning and I feel I was sold an unreliable vehicle and as a 3rd time returning corwin vehicle owner I would appreciate if they would make this right. 

  Business Response

  Date: 08/02/2024

  The keys were held hostage they were with the used car manager for him to do an evaluation of the trade-in.  Our used car service advisor will reach out again and make sure your mechanical concern gets taken care of. Please feel free to call ************ and ask for *********************** if you need immediate assistance. 

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I explained to the sales person named ***** that I am expecting a child and needed to trade my Dodge Challenger in for a 4x4 vehicle since we live in an area where it snows a lot during winter. I explained this to the finance guy as well. They assured me that I was purchasing a great truck and that it had been inspected thoroughly. Turns out, everything was wrong with the truck. Within the first 4 weeks of having the truck, it sat in their service center for 3 weeks. I had to return the truck 4 times for them to fix a loud squealing noise on the drive side front tire. I also dropped it back off because a service 4x4 was showing on the dash. They kept my truck for another 2 weeks. Well last week we ended up with a slight snow storm. I tried using the 4x4 and it did not work. *** complained to them so many times and their response is well its a car so things are going to happen. I was told that a new transfer case was installed but Im receiving the same service 4x4 message. Im exhausted from having this truck and its only been 5 months. Issue after issue. The only thing that I want is for them to fix my 4x4 issue. Im pregnant and I need the 4x4 to work so that I can get my son to doctors appointments. Im due in September and **** normally arrives in November. I need help with them resolving this issue.

  Business Response

  Date: 05/24/2024

  We appreciate the opportunity to resolve this matter.  We will reach out to the phone numbers and emails provided today 5/24/24.  Thank you

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ***, the general manager, and ****, the finance manager, made sure that my 4x4 was serviced and that there were no more service request on the dash board. Thank you all. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau:I am filing a formal complaint against Corwin Buick GMC Reno regarding deceptive practices and a failure to honor agreements made during the purchase of my 2024 GMC Terrain AT4. In my purchase agreement, it was clearly stipulated that the vehicle would be shipped from ****, ** to ***********, **, with the expectation that it would arrive with only 9 miles on the odometer. At no point was I informed, nor did I authorize, the vehicle to be driven instead of shipped. Upon delivery, I was alarmed to discover the vehicle had nearly 500 miles, indicating it had been driven a significant distance instead of being transported as agreed upon. This blatant disregard for the contract not only immediately depreciated the value of the vehicle but also raised serious concerns about the overall treatment of my new purchase.Furthermore, the shipping cost was included in the financing of the loan, allowing Corwin to profit from interest on a service they misrepresented. This practice is not only deceptive but also financially disadvantageous to me as the consumer.When I brought this to the attention of New Car Manager ***************************, I requested a full refund of the shipping costs, $1 per mile for the excess mileage, and reimbursement for professional detailing to address the wear and tear from the drive. ******************** initially agreed to a financial reimbursement, but later reneged on this promise, offering instead to apply a smaller amount to the loan principal, which was not the agreed-upon resolution. This lack of integrity and transparency has left me feeling deeply dissatisfied with Corwin Buick GMC Reno. I am requesting that the Better Business Bureau investigate this matter and take appropriate action to hold Corwin accountable for their deceptive practices, failure to uphold their commitments, and the financial loss I have incurred due to the vehicle's depreciation.Sincerely,*****

  Business Response

  Date: 05/14/2024

  Corwin GMC will re-imburse the shipping and detail amount to the customer. Thank you for your business and understanding. 

  Customer Answer

  Date: 05/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me if fulfilled. Although Corwin Buick GMC Reno mismanaged the initial transaction, I believe that honoring their proposed resolution would be a positive step towards restoring my faith in their commitment to customer satisfaction. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our 2024 Buick Encore from Corwin 7/21/23. We never received any official purchase documents for our vehicle. The only way we could access them was through an email link that expired before we could download them. Trying to get into contact with anyone at the dealership after the purchase was near impossible. We scheduled a service appointment to have the vehicle checked out after it had died several times and left us stranded. When we were finally able to speak with someone regarding our problem, it was very brief and dismissive. We had to schedule an appointment online and they swapped out the battery, which took nearly 2 hours, but they declined to perform the oil change we asked for. Shortly after, our vehicle began leaking a harmful toxin into the cab that caused hair to fall out and trouble breathing. We repeatedly reached out to Corwin again and they were unresponsive. This went on for months until they finally issued a buyback for the vehicle. What they told us would take no longer than 30 days due to the severity of the issues, has now been going on for 6 months. Purposely dragging their feet on the paperwork, not taking accountability, redirecting us to GM’s customer service, while GM’s CS team would assure us multiple times these issues were Corwin’s responsibility. Multiple technicians at Corwin, along with a GM engineer brought in by the dealer, all acknowledged the issue and we were told we would owe nothing. Initially, they thought it was the hvac system glue (phthalates) or the electrical components but we have yet to receive any diagnostics on the vehicle despite asking multiple times. Our buyback case was cancelled after 2 unreasonable offers were made to us and we were not given any explanation as to what to expect moving forward. We are now being forced to continue making payments on a vehicle we’re not in possession of as to maintain our credit, while Corwin seems completely unconcerned about their customers’ wellbeing.

  Business Response

  Date: 03/26/2024

  The repurchase is conducted through GMC, not Corwin. We have no way to approve or deny a repurchase for this customer. The unreasonable offers GM produced were that of fair value less the extreme negative equity the customer chose to roll into their new car deal. Corwin Found nothing wrong with the vehicle in question while in our care. Gm aided in the attempt to diagnose the vehicle by sending their top engineer .GM during their investigation found nothing wrong with the vehicle either. The customer then crashed the loan car we provided her while her vehicle was in for service and requested another vehicle for transportation. We provided her more than one vehicle that she states had a toxic smell that was making her sick. She the stated she was poisoned by mold from a prior living situation that caused her hair to fall out. Not the vehicle she purchased. She states that is why she is so sensitive to smells. She requested an additional loan car and We declined to assist at that time. Customer chose to seek legal representation and we were forced to cut communication with client at that time. This fight is with the Manufacturer, not Corwin auto.