ComplaintsforPeppermill Resort Spa Casino

• Initial Complaint

  04/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was at the Peppermill casino spending money and I was here for about two hours and over the last year. I probably spent close to $150,000 in here I get to drink one day a month as a single father asked for a drink two times spoke to a manager. They went to get a cocktail waitress who never came and then has the nerve to come right in my face and then I got this security harassing me about my Situation and was still not offered a drink by I know event trespassed, but these people who are harassing me in fact, and heres a copy of the document and witnesses will be close at a later time

  Business response

  04/11/2023

  Our ******************* was notified on the 9th of April 2023 at approximately **** hours by a Cocktail Server that the guest was angry that he was not able to get a drink. When she was finally able to make a round in his section, he was verbally abusive towards her. When our Security Officer made contact with the guest he was politely asked for identification, the guest immediately became aggressive and accused the officer of harassing him. The guest initially presented his identification, but then snatched it back out of the officer's ***** The Security Officer advised the guest that they were there to hear his side of the story at which time the guest presented his identification but remained aggressive and argumentative. The guest remained uncooperative, and the decision was made to trespass him for undesirable conduct towards our employees.

  A number of our team members have been with us for many years and one of the reasons for that lack of turnover is due to the properties desire to ensure our team members are treated respectfully by all customer groups...at all times. Abusive conduct is never acceptable and is dealt with immediately. 
  

  As with any guest that is trespassed, this guest has the option of contacting our Director of Security to discuss their trespass.

    

  Customer response

  04/12/2023

   
  Complaint: 19915185
  
  I am rejecting this response because: it is the truth that after being very polite the first TWO times I was approached by (not a cocktail waitress) but a black suit which I assume was a manager who shut my service light off and said she would send somebody since it had been over two hours and $800 later! 45 minutes after this as well as the cocktail waitress who had been near our section and skipped all of us on both occasions! She finally, after me literally having to get up and go to her and ask for a drink said some smart a** comments to me and lied straight to my face at which point I told her I am a single father and local business owner and get to have drinks only one day a month and that was today! She once again smarted off and I simply told her I didnt even want the f****** drink any more then security came asked for if and then held it for the better part of ten minutes at which point I asked for it back and she continued to withhold it at what point I snatched it back! I was definitely harassed and was treated like s*** after not being offered a single drink after two hours and over $800 later and I am usually a person who tips a decent cocktail waitress at least $5 per drink on the rare occasion Im able to have them! I DI NOT RECOMMEND THIS CASINO TO ANYONE! The promotions are non existent to not worth it and service is LESS than exceptional!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/02/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I played in, and won, a poker tournament (for on November 9th, 2021 at the Peppermill Casino (I was in town, visiting with a friend of mine). After I won and returned to see my friend at the hotel we were staying at, I informed him of the details of the tournament I played in. He told me that he it seemed the money I won was unusually low. Sure enough, when I added up the number of entries and subtracted out deductions, the total amount paid out in the prize pool was short. I told him that maybe I misremembered the number of entrants in the tournaments, that maybe the number of entrants/players was actually lower. The next day, however, I confirmed with the tournament director that the number of entrants was exactly the number I thought it was, 36 entrants/players. (I didn’t want to bring up to him that the amount paid out in the prize pool, and to first place, even accounting for deductions, was short, as I didn’t want to cause a scene/make him to look bad). By my rough estimate/calculations, I was shorted around $200.

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