Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning Contract, Customer Service, and Refund/Exchange Issues. Specifically, consumers allege they were asked to make upfront payments for services not rendered. Some claim despite being clear they could not invest in the process or were assured no upfront fees would be required, they were repeatedly asked for additional funds. Consumers allege emails promising a contract, purportedly from a well-known publishing company, were fake. Additionally, consumers report difficulty contacting the company and failure to provide promised refunds.
On November 17, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. While the business initially responded, as of January 10, 2022, they have failed to address BBB's concerns.