Additional Information for Smile Pro Solutions

Principal

• Mr. Chandler Hartson, Customer Service Manager

Customer Contact

• Mr. Chandler Hartson, Customer Service Manager

• You can cancel in these easy ways; go to www.SmileProSolutions.com and click on the Easy Cancel Button at the top of the page or call our customer service center at 1-888-636-9046 or via written correspondence to Desert Gecko, LLC (an authorized reseller of Smile Pro Direct) 6330 N. Washington Street Unit 8 Denver, CO 80216. Our Customer Service Team is available 24 hours, 7 days a week.
  
  If you cancel during the Web-Only Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Pro White Club Program portion of the whitening program (the two unused syringes) in order to ensure you will not be billed for the Pro White Club Program. If you return the Pro White Club Program and it is unopened with its seal intact and in good, marketable condition without package blemishes, you will not be charged for the product.
  
  For subsequent shipments in the Pro White Club program, you may only return the most recent complete shipment for credit. We do not charge a restocking fee. As long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product. If the product needs to be either destroyed (seal or packaging was broken or torn) or repackaged (it is returned in a non-marketable condition), then a $19.60 destruction/repackaging fee will be charged to your credit card (UK customers excluded).
  
  To receive a refund for a returned product from an ongoing product shipment (not a Web-Only Trial shipment), you must request an RMA (Returned Merchandise Authorization Number) within 30 days of the last shipment and this RMA must be written on the package in order for credit to be issued. All shipping charges are the responsibility of the customer. Although you can return product from an ongoing Pro White Club shipment, you cannot return product from the Web-Only Trial once the Web-Only Trial has elapsed and you have been billed for the product.