ComplaintsforLift Kits 4 Less
Lift Kits
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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 8/8/2021 I paid $10.49 to Lift Kits 4 Less via ****** for a cup holder. I have not received the item to date. On 9/9/2021 I contacted them to check on status and "Andrew G" replied they would reach out to manufacturer on update and notify me accordingly. On 1/22/2022 I requested a refund of my money as I am no longer willing to wait. No refund back to my ****** account. On 6/21/2022 I told them to refund or I will file with BBB and post on 4x4 social forums.Business response
08/26/2022
Consumer Response /* (2000, 5, 2022/06/23) */ I received a refund from Lift Kits 4 Less. Problem resolved. **************Initial Complaint
04/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order with Lift Kits 4 Less on December 3rd, 2021 for a **** ****** OE ******* Bumper Low-Height Tube order # **********. The total cost was for $178.99 and it was deducted from my bank account on December 6th, 2021. I was trying to contact them via Email because they never answer the phone, till December 21st, 2021 when Amber O****** replied one of my Emails on 12/21/2021 saying that the manufacture (****) was having port issues and some items are in the sea and havent docked as this is a container problem many vendors are having they dont expect to have this part in till next year but dont have an actual eta. it's been more than four months since that and I've still waiting for the product. I was trying to contact them several times with no luck and no answers. I just wanted to know if they have tha product and if not I want my money back as a refund.Business response
06/15/2022
Business Response /* (1000, 5, 2022/04/28) */ Hello ****** *******, Thank you for your comments. We have been contact with you on your order through our messaging system. Per our last contact with you on 4/19/2022 we informed you that the manufacture provided us with a ship date of 5/20/2022. The manufacture has been out of stock and in production of this unit for the last 6 months. As we informed you they were able to provide the expected ship date. Per our last conversation you were ok to wait for the manufacture ship date. Please contact us if you are not able to wait any longer so we can make the proper arrangements. Thank You LK4L Customer ServiceInitial Complaint
04/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased an item from LiftKits4Less and it did not work out for my vehicle. I contacted the company for directions to make a return, and after an extended period I finally got a return slip. I then paid to have the item shipped back, but now they have Received it, can't seem to get a reply or my money back. I want my full money back, i would like to be reimbursed for the cost to return, and I would like for their website to no longer read "easy returns" when that is obviously false advertising.Business response
08/09/2022
Business Response /* (1000, 5, 2022/04/26) */ Hello ****** ********, Thank you for your comments. We apologize for the delay of the refund as it was over looked by accounting. The RGA has been approved and credit has been issued back to your form of payment. We again apologize for the delay and no further action is required. Thank You LK4L Customer ServiceInitial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchase date July 2, 2021. ********** XXXXX Grille Guard. Purchased online from LiftKits4Less. The part did not fit the 2017 **************** that it was supposed to. Phone Calls were made weekly through August and September, 2021, after the purchase to return the item. No answer. Requests were made on their site to return the item, excuses were made that they were looking into the problem and were trying to resolve but lip service did not get anywhere. I would like to be able to return the Grille Guard and receive $369.55 back. The cost of the Grille Guard.Business response
08/09/2022
Business Response /* (1000, 5, 2022/04/26) */ Hello ***** *****, Thank you for your comments. We apologize that your return request has had such a long delay. We have contacted the manufacture again for the RGA number. Since this was a manufacturing error we need their approval for the return. Our return team will stay on this request until it is resolved as it has gone on way to long. Thank You LK4L Customer Service Consumer Response /* (2000, 7, 2022/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) After almost a year of calling and emailing and getting the BBB involved a resolution has been made. The company has credited my account for the amount of the purchase and that amount has been posted to my credit card. I am thankful that with the help of the Better Business Bureau we were able to get a resolution.Initial Complaint
04/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On September 28, 2021, I placed an order with Lift Kits 4 Less for a **** ***** 2.31" Channel-Mount Coupler With Easy-Lock in the amount of $36.12 and a **** 45911 Replacement 2" Adjustable Channel Mount Shank in the amount of $54.87. After a discount of $4.55 was applied, my debit card was charged $86.44. The order number is **********. I have made numerous attempts to contact the company via e-mail, "chat", and telephone. This company does not answer the telephone, does not respond to chats, and rarely answers e-mails. In the only e-mail response I received they blamed "container issues at port". I have made attempts to cancel the order and get a refund but do not hear back from the company. It has now been six and a half months and I have not received the items or a refund.Business response
08/09/2022
Business Response /* (1000, 5, 2022/04/19) */ Hello ***** *******, Thank you for your comments here. As we informed you these items are not available from the manufacture as they have experienced manufacturing delays. Your order was refunded in full on 4/18/22 per your request. No further action is required. Thank You LK4L Customer Service Consumer Response /* (2000, 7, 2022/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10-20-21 I ordered a grill guard. Order **********. It has been almost 5 months. I have tried several times to contact this company with no responseBusiness response
08/09/2022
Business Response /* (1000, 5, 2022/03/29) */ Hello **** *****, Thank you for your review. Your order was cancelled and issued a full refund on 11/10/2021 per your request. No further action is required. Thank You LK4L Customer Service Nov 10, 2021 10:30:44 PM Closed Customer Notified We refunded $32.85 online. Transaction ID: ******************* Consumer Response /* (3000, 7, 2022/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have looked over all of my statements for the credit card used and there was never a refund issued. Looks like a lot of people have this same problem. Business Response /* (4000, 16, 2022/04/25) */ Hello *** ******, As we informed you before your order was refunded back to the form of payment on 11/10/21. We provided you with the Transaction ID Number to provide to your card holding bank as to why they have not issued the funds. We no longer have your funds once the Transaction ID Number has been provided. We apologize for any inconvenience but it is not on our end. Thank You LK4L Customer ServiceInitial Complaint
03/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I spent almost 400 dollars on a lift kit through this company it was missing pieces trues to contact company as well as **** I just want a refund or my partsBusiness response
07/29/2022
Business Response /* (1000, 5, 2022/03/29) */ Hello ************, Thank you for your review. We apologize for the delay of your order. As we have informed you the Fox shocks to complete your unit are on backorder and as of 3/24/22 have an ESD of the first week of May. We again apologize for this unforeseen delay as the Fox Shocks are in production. Your order is still open and will ship as soon as they become available. We will update as soon as the units are ready to ship. Thank You LK4L Customer Service Consumer Response /* (2000, 7, 2022/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Seller finally has missing parts sent out and has replied to all questions.Initial Complaint
03/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 16th, 2020 I ordered seven tires in total (four in size 315/70/17 and three in size 35/12.50/17 ) but have only received five of them. I sent an email, tried live chat on company website and called numerous times but it's only a recorded message asking you to open a ticket on their website, which they don't respond to. I would like my two other tires or a refund for four tires in size 315/70/17 since they are now discontinued in that size and I only have two of the four tires I ordered in that size.Business response
08/03/2022
Business Response /* (1000, 8, 2022/03/29) */ Hello ****** ****, Thank you for your review. We are working to resolve your order. We do apologize for the delay as we have responded promptly to the two messages you sent. Our sales team will have a resolution in the coming days. Thank You LK4L Customer ServiceInitial Complaint
02/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a ****** head gasket on X-XX-XXXX order # XXXXXXXXXX from Liftkits4Less.com fedex ground tracking # XXXX XXXX X (XXX XXX XXXX) X XX XXXX XXXX XXXX. The bore size of head gasket I purchased is too small. I contacted Liftkits4less.com on X-XX-XXXX through chat support system to return the head gasket (Head gasket is unopened still in original packaging). Their chat support system said my inquiry had been sent. It is now X-XX-XXXX and still have not received anything from Liftkits4less.com. I have called their phone number on 2-21-2022 and 2-22-2022 and it prompts you to use their online chat support system over and over again. Their website claims easy returns. This is not the case.Business response
05/06/2022
Business Response /* (1000, 15, 2022/05/06) */ Hello ***************, Thank you for your comments here. We apologize for the delay in response to this issue. The RGA# was issued to you on 2/21/22. The item was received back to us on 3/18/22. The item returned was approved and issued a full refund on 3/18/22. Based on this information and the information in your comments your return request was handled within a timely manor. Credit was issued back to you same day it was received. There was no delays in your request by our team. Thank You LK4L Customer Service Consumer Response /* (3000, 17, 2022/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) In Response to liftkits4less I did not receive a RGA on 2/21/22. If I had I would of not filed a complaint with the Better Business Bureau on 2/23/22. After numerous tries to get a hold of someone I finally did. And when I did it was almost to end of the 30 day period I had to return the item. Lucky for me I live close enough I did not have to use expedited shipping to get the item back in time. In the end the return got handled. Due to your customer service or lack their of, I will never use this company again.Initial Complaint
02/23/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
*Date of Transaction: Ordered 10/5/2021 *Paid: $40.99 for **** Sway Tab Mount and Replacement 1-1/4" Sway Control Ball. *Debit card charged on 10/6/2021. *Items not received. *Website allows for order status but only shows invoice, no other information. Phone calls automated to submit ticket; ticket submitted, no response. emails return as not monitored address. *Invoice # ********** *Order #**********Business response
07/11/2022
Consumer Response /* (2000, 5, 2022/02/28) */ Items were received today that were ordered in October 2021. Still concern related to communications. Thanks for your assistance. ************
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Customer Complaints Summary
126 total complaints in the last 3 years.
0 complaints closed in the last 12 months.