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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 212 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to them for a free trial and cancelled prior to the trial ending. I noticed two charges on my account:11/03/2022 PGN ******************** -$34.99 10/31/2022 PGN ******************** -$19.99 I sent them an E-Mail to reverse the charges but so far I have not received a response.I can see I am not the only one that is complaining about this company.All I am asking is that they issue the refund right away. If they truly take unauthorized charges seriously, then it should not take more than 24 hours to resolve this. Any else is just lip service.Thank You ******

    Business Response

    Date: 11/14/2022

    Hello ******,
    Thank you for bringing this concern to our attention. Upon checking,one of our Account Managers replied back to your email within 1hr of your first message.
    The issue was reported promptly and immediate action was taken.I have made sure this billing issue is corrected for you. If you have any other questions
    or concerns, please do not hesitate to reply back to that email, or you may also call us at your earliest convenience. My apologies for any inconveniece this has caused,
    and thank you for your time and patience. 

  • Initial Complaint

    Date:11/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company fraudulently took $34.99 out of my account June 2022. They then took $34.99 out two weeks later. Three weeks after that they took $39.99. I did not authorize this and have been getting the run around every since. I cannot get them to respond to emails and cannot get them to answer phone calls. Im going to start a class action lawsuit. They have no right to continue taking peoples money when not authorized. I signed up for a free 7 day trial only. Canceled before the 7 days. This was in June of 2021. Took money out of my account over a year later. Fraudulently

    Business Response

    Date: 11/09/2022

    Hello ********,

    We appreciate you bringing this to our attention. We would like to resolve this issue as quickly as possible. A report will be submitted regarding the charges, will do further investigation and will make sure this will be taken care of as soon as possible. Thank you and keep safe!

    Customer Answer

    Date: 11/11/2022

     
    Complaint: 18370026

    I am rejecting this response because:

    Sincerely,

    ***************************

    Customer Answer

    Date: 11/14/2022

    For months this company has told me they would make it right. For the last month they will not answer or return phone calls or emails

    Business Response

    Date: 11/17/2022

    Hello ********,

    We appreciate you bringing this to our attention. We would like to rectify this issue as quickly as possible.

    Rest assured this will be taken care of. We will send you an email to verify some information so we can do further investigation.

    Meanwhile, a report will be submitted and rest assured this will be taken care of ASAP. Thank you for your patience and understanding.

     

    Customer Answer

    Date: 11/17/2022

     
    Complaint: 18370026

    I am rejecting this response because:
    I will accept response once I receive refund. I have no trust in this company. Ive requested money back for 5 months that they had no right taking. 
    Sincerely,

    ***************************

    Business Response

    Date: 12/06/2022

    Hello ********,

    We appreciate you bringing this to our attention. We apologize for the inconvenience. Upon checking however, a refund has been processed already

    and you should be able to receive it already. Please allow us to do further investigation. A report will be submitted that you're still unable to receive your refund

    although it shows on our end that it has been refunded already. Kindly allow more time. You will receive a call once refund is confirmed.

    Thank you and keep safe!

    Customer Answer

    Date: 12/07/2022

     
    Complaint: 18370026

    I am rejecting this response because: They have had months to refund the money. It still has not been refunded, even though they say it has on their end. I have bank statements to prove it. They had no problem taking money(fraudulently) from my account. There should be no problem refunding the money to my account. This company has caused me nothing but problems and time. And clearly Im not the only one. 

    Sincerely,

    ***************************

    Business Response

    Date: 12/07/2022

    Hello ********,

    We've been calling you to confirm some information but we got no answer. Please know that a refund will be process, however would just like to confirm

    if you agree to receive it via check payment. One of our representative will call you to discuss this matter. Thank you and keep safe!

    Customer Answer

    Date: 12/14/2022

     
    Complaint: 18370026

    I am rejecting this response because:I received 2 missed calls. No voicemail letting me know who called. I should not have to fight for money to be put back into account that never shouldve come out. Please resolve this matter. I would like ALL the money back asap. 

    Sincerely,

    ***************************

    Business Response

    Date: 12/20/2022

    Hi ********,

    Good day to you. One of our supervisor already called you and verified some information. Rest assured this will be taken cared of

    and you will be able to receive your refund in 3-5 business days.

    Thank you and keep safe!

Pigeonly Corrections is NOT a BBB Accredited Business.

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