Business ProfileforTripps Travel Network

My husband and I attended a presentation in Las Vegas at the Embassy Suites 9/11/23. ****************************** was the spokesman, he was very likable. However we have since found that he is deceitful, non-transparent and not forthcoming. One issue is with their marketing group Vegas Strong, which ************* even admitted that their gifts were worthless. That tells me much about TTN. ************** discussed the program and the savings which we have not realized and we investigated properties in desirable vacation locations and did not experience nearly the savings presented to us. We contacted ************* 9/12 am to back out of the contract and were told it was not possible. We advised that we would dispute with our credit card company and he stated, 'do what you have to'. I attempted to dispute this transaction with my credit card company which was declined due to a non cancelation clause in the contract. My issues here: 1. my credit card was taken before we ever saw a contract 2. You are presented with a contract to read in a binder, then you are emailed an edoc to sign. I do not recall the cancelation clause in the hard copy contract (is believe this to be a bait and switch) 3. The charge was processed on my credit card prior to me signing the contract. Seems wrong. I have sent several emails stating our displeasure and requesting a refund. No replies to these requests. I stated that if they were truly interested in their 'great' customer satisfaction rating then they should be agreeable to refunding unhappy customers. No reply! I advised that my next email was to BBB.Getting any information from this company regarding our free trips has been like pulling teeth. It was never stated in the presentation that the cruise was only with 2 lines, nor was it stated that the ****** trip was only with one resort group and NOT an all-inclusive.I feel that this company operating in Las Vegas is perfect, the city of slight of hand and magic tricks, same as we feel about TTN/Tripps Plus.