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Business Profile

Training Programs

Coursiv Limited

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 122 total complaints in the last 3 years.
  • 113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried a subscription for $19.99 on their website and completed only 22% of the first course before realizing how totally ridiculous it was and useless. It was presented in such a manner that I could not grasp the concept or even understand its significance in helping to work with AI. I cancelled the subscription 4 weeks to the day of the subscription yet they still charged another $39.99 to my card. I tried to get a full refund of the $39.99 but the refused hiding behind their legal departments nonsensical jargon. I do not believe I am being unreasonable after my dissatisfaction and their 100% so called money back guarantee.

    Business Response

    Date: 07/29/2025

    Dear ****** Weasel,

    Thank you for sharing your experience, and we sincerely apologize for the dissatisfaction youve felt. We understand your frustration regarding both the course content and the billing situation.
    At Coursiv, we strive to provide valuable and effective learning materials, and we're truly sorry that the course did not meet your expectations. We also regret the confusion surrounding our refund process. Our team is committed to transparency, and were here to assist you with any issues you may encounter.
    We have reviewed your situation, and we have already processed a refund for the $39.99 charge. Your subscription has also been canceled to ensure there are no further charges. We understand that you are upset with how things were handled, and we are continuously working to improve our support and customer communication.
    If you have any further questions or need additional assistance, please feel free to contact us at ********************************** We value your feedback and are committed to resolving this matter to your satisfaction.


    Best regards,
    The Coursiv Team

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** Weasel

  • Initial Complaint

    Date:07/23/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 16 $49.99 Misleading and confusing platform with unauthorized charges My experience with ************************* has been extremely disappointing. The website is confusing and misleading, with unclear pricing structures and vague terms. I was charged for services I never agreed to, and when I requested a refund for these unauthorized charges, the support team failed to provide a resolution.Despite multiple attempts to clarify the situation, there was no accountability or transparency. This kind of behavior raises serious concerns about the companys business ethics. I strongly urge potential users to proceed with cautionwhat appears to be a learning platform quickly turns into a frustrating and costly experience.

    Business Response

    Date: 07/29/2025

    Dear ******* ********,

    Thank you for sharing your concerns, and we sincerely apologize for the frustration you've experienced. We understand how misleading pricing and charges can be very upsetting, and we deeply regret that your experience with Coursiv has been anything less than satisfactory.
    We want to assure you that your feedback is taken seriously, and we are committed to providing transparency in all our services. After reviewing your case, we have refunded the charges and canceled your subscription to prevent any further billing issues. We understand that the pricing structure and terms may have been unclear, and were actively working to make these more transparent for all our users.
    We value our customers and are dedicated to improving both the user experience and our customer support process. If you have any further questions or concerns, please dont hesitate to reach out to us directly at ********************************** Well be happy to assist and ensure that any remaining concerns are addressed.


    Best regards,
    The Coursiv Team

    Customer Answer

    Date: 07/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:07/23/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/15/25 I was alerted by my bank that was I was being charged ***** by this company. I disputed the charges immediately. On 6/17/25, I placed an order for a one time charge for a course with Coursiv. In no moment, in my process did I see or agree to a subscription. In fact, I kept declining the times I was being upsold through their sales funnel. I reached out to Coursiv within a couple of hours only to get their AI chatbot and then finally get an email, uncertain if by an actual human. I disputed these charges and disputed their deceptive practices. I was swindled. I was deceived. It was not clear in any way that this was a subscription service. What was clear was that it was a sales funnel with a lot of verbage to scroll through and attempts to upsell their product which I refused. After back and forth, I was offered a 50 % refund to which I rejected because I want my full money back.

    Customer Answer

    Date: 07/24/2025

    Shortly after my complaint, Coursiv reviewed my case again and decided to give me a full refund after I told that that I would not accept the 50% they were attempting to give me. This dispute is resolved. 

    Business Response

    Date: 07/25/2025

    Dear ****** *******,

    Thank you for sharing your experience, and we sincerely apologize for any confusion caused. We understand your frustration and would like to clarify that we have processed a full refund of the $39.99 charge for you.

    Coursiv operates on a subscription-based model, where users are notified of subscription terms during the sign-up process. We strive for transparency in our offers and regret that this wasnt clear during your experience. We have also unsubscribed your account to prevent any further charges.

    We are committed to ensuring a positive experience and appreciate your understanding. If you have any further concerns or questions, please feel free to reach out to us at **********************************************************.


    Best regards,
    The Coursiv Team

    Customer Answer

    Date: 07/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Consumer
    Most Recent Message
    Date Sent: 7/24/2025 7:04:25 PM
    Shortly after my complaint, Coursiv reviewed my case again and decided to give me a full refund after I told that that I would not accept the 50% they were attempting to give me. This dispute is resolved. 



    Sincerely,

    ****** *******

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn't approve the charges and promptly alerted the company when they appeared in my ****** account. I promptly notified both ****** and **** about the charges. There were two charges that took place today in the amounts of $39.99 and $49.99. I reach out to their customer service team right away. The information was sent to my primary email account, ************************ and my ****** account is linked to the email ********************** ****** displays the charges for today, 7/13/25. I followed the ****** process to contact the company about the charges. I had two representatives who emailed that they could not do anything. ***** ***** and ***** ***** on charges that happened today, and I am informing them I did not authorize this transaction. The ****** documents available on the site include this information. I have asked both ***** Please escalate the issue to a manager. I did inform them both I was reaching out to the BBB. This is fraud and unacceptable. Message from eLearning Coursiv ************************* Fast Track to Your Refund! Got a concern? We're here to help faster than a 30-day dispute process. If you're considering a refund, reach out to us directly at *************************************** We offer immediate refunds, ensuring a quick and smooth resolution. Your satisfaction is our top priority!Warm Regards,Coursiv Team

    Business Response

    Date: 07/15/2025

    Dear ***** ******,

    Thank you for your message. We apologize for the confusion regarding the charges. Coursiv operates on a subscription-based model with automatic renewals, and the charges you saw were related to an optional offer or subscription renewal. The $39.99 charge was for the initial subscription, and the $49.99 charge was for an additional service or offer that was selected during sign-up.

    Weve processed a full refund for the charges of $39.99 and $49.99, and it should be reflected in your account shortly. We are committed to resolving this matter promptly and ensuring that you are fully satisfied with the resolution.
    If you have any further questions or concerns, please feel free to reach out to us at ********************************** We appreciate your patience and understanding.


    Best regards,
    The Coursiv Team


  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged for a course that didnt provide as advertised and feel like I got scammed. It was a joke ! Please refund my money immediately. $79.99

    Business Response

    Date: 07/15/2025

    Dear **** ****,

    Thank you for your message, and we sincerely apologize for the frustration and disappointment you've experienced. We understand your concerns, and we are more than happy to issue a refund for the $79.99 charge.


    To process the refund, we kindly ask you to provide the email address you used to register at Coursiv. This will help us locate your account and ensure a smooth resolution.
    Once we have that information, we will promptly proceed with the refund.


    Best regards,
    The Coursiv Team

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Coursiv and cancelled immediately. The service did not match its advertised content. Despite cancellation and a refund request, they declined based on restrictive terms. This is a deceptive practice. I request a full refund.I have their emails (refusing refund), links to Reddit/BBB cases, and screenshots showing misleading charges. Please reverse the charge.

    Business Response

    Date: 07/28/2025

    Dear ***** *****,

    Thank you for sharing your concerns, and we sincerely apologize for the frustration you've experienced. We understand that you were disappointed with the service, and we want to clarify that we have already processed a full refund for all charges on your account.
    ********************** operates on a subscription-based model, which includes automatic renewals. We always strive to ensure transparency during sign-up, but we understand that this may not have been clearly communicated in your case. We have also unsubscribed your account to prevent further charges.
    Please know that we take customer feedback seriously and aim to provide clear, honest service. If you have any further questions or concerns, please feel free to contact us at ********************************** and we will be happy to assist you.


    Best regards,
    The Coursiv Team

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/08/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what I believed to be a one-time online class (ChatGPT-related) from Coursiv. I was never informed that this would result in a recurring subscription. On July 7, 2025, my account was charged $39.99 without my knowledge or consent.After discovering the charge, I immediately canceled the subscription on my own. I contacted customer support and requested a refund, but they denied my request, citing internal policy. Their terms state that refunds are not granted for those unaware they were subscribinga concerning and potentially deceptive clause.This practice feels misleading and borders on unauthorized billing. I am seeking a full refund of $39.99 and a formal acknowledgment that Coursiv will improve its transparency around subscriptions.Desired Resolution: Full refund of $39.99 and improved disclosure practices

    Business Response

    Date: 07/11/2025

    Dear ***** ******,

    Thank you for reaching out and sharing your experience with us. We sincerely apologize for the confusion and any frustration youve experienced. Our service operates on a subscription-based model, and the option to subscribe is presented during the sign-up process, including any optional add-ons. We aim to make this as clear as possible, but we understand that this may not have been communicated effectively in your case.

    In response to your concerns, we have issued a refund for the $39.99 charge and have canceled your subscription to ensure that no further payments will be processed.
    We greatly appreciate your feedback and will take it into account as we work to improve the clarity and transparency of our subscription model.

    If you have any other questions or concerns, please dont hesitate to reach out to ********************************** We are here to assist you.


    Best regards,
    The Coursiv Team

    Customer Answer

    Date: 07/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/28/2025 I got this Coursiv on my ********. It offered training in AI, and I am old but still curious, so I signed up for the ***** trial. I paid with Apple Pay. Then I noticed later that they had one charge for the ***** plus then they had gone back in on their own and took out another *****! I was flabbergasted! I contacted them and they said I bought a bundle of some sort. I told them I am living on one social security check per month and would never buy no bundle about something I know nothing about for a whole ***** which I cannot afford! They refused to return my money!

    Business Response

    Date: 07/11/2025

    Dear ***** *******,

    Thank you for reaching out and sharing your experience. We sincerely apologize for the confusion and any frustration caused. Our service does operate on a subscription basis with optional add-ons to enhance the learning journey. These add-ons are offered during the sign-up process, and we always aim to make the options clear. However, we understand that this might not have been communicated effectively in your case.

    We have gone ahead and refunded the additional charge and canceled your subscription. You should not incur any further charges, and we sincerely apologize for any misunderstanding.

    If you have any further questions or concerns, please don't hesitate to contact us at ********************************** Were here to assist you.

    Best regards,
    The Coursiv Team

  • Initial Complaint

    Date:07/01/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a AI onetime purchase where I downloaded the app. And immediately this weblink prompted over and over upselling where you were almost mislead or prompted to agree to more payment. As many times as you declined it it popped up. Over and over again. My ***** commitment turned into an addition $49.99 commitment and I believe a subscription. I attempted to make contact and they refused to accept a call and required an email where they denied my refund. They referred me back to their confusing website. I emailed again and still they refuse to refund. This website is not user friendly and with no ability to cancel my subscription. I did not even use the app Im worried Ill continue to be charged. I find they are a scam and I can only assume theyll drag this out.

    Business Response

    Date: 07/02/2025

    Dear ******* ********,

    Were truly sorry to hear about the frustration and confusion you've experienced. We completely understand how the repeated upsell prompts and lack of clear communication have left you feeling misled and unsupported.
    To clarify, Coursiv operates on a subscription-based model, but we deeply regret that this wasnt clear during the sign-up process. We are working to make our terms more transparent and ensure that users are fully aware of what they are committing to.
    We understand how important it is to have control over your subscriptions. We have issued a full refund for all charges and canceled your subscription to ensure you are no longer charged. We apologize for any inconvenience this has caused.
    If you have any further concerns or need additional assistance, please dont hesitate to reach out to us at ********************************** We're here to help.


    Best regards,
    The Coursiv Team


    Customer Answer

    Date: 07/04/2025

     
    Better Business Bureau:

    My refund took a few days to clear.  That was my delay. I find the business did right by me. But I have concerns I took this to get them to comply.  They claim theyre correcting it, but you can see several other similar complaints from the last few years.  Sounds like theyre taking advantage of many.  But in my case, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 7, 2025, I replied to an advertisement on ******** for an educational program offered by Coursiv about AI. I clicked on the link and paid $49.99. Invoice Order # **********.I was offered a bonus to my educational plan for $39.99, which I accepted and paid. Invoice Order # **********. I was sent receipts from ******. Transactions 98X887653G192359M and 2MG7930959921720A I never heard from the company. I never received ANY emails on how to access the course. When I went to their website there was no way to create an account or access any classes or zoom sessions or other. All one could do on the website is sign up for the course. Today, June 30, 2025, I received a receipt from ****** that Coursiv had again charged my ****** automatically for $79.99 Order # ********** I IMMEDIATELY contacted Coursiv and was told I did not cancel per their terms.I was never able to log into any services from Coursiv or access information about their payment and cancellation terms.After numerous emails Coursiv told me how much they "valued me as a customer" and agreed to bend the rules to offer a 50% refund on the $79.99 charged to me today.If I had had access to any of the information I had paid for...If I had had access to their website to view payment terms...If I had been able to see how to cancel my account... I could see them retaining ALL of my funds.I was billed for services I could never access.They have no phone number available to call.I politely and IMMEDIATELY requested a refund of $79.99 for the continuing NON-SERVICES.I want my FULL refund for not being able to use any of the educational program.Amount I am requesting is the balance of $40.00 of the $79.99 auto-charged on 6-30-25 ($39.99 refunded already.)

    Business Response

    Date: 07/02/2025

    Dear ***** *****,

    We are truly sorry to hear about your experience and deeply apologize for the inconvenience this has caused. This is certainly not how we intend to run our business, and we take full responsibility for the issues you encountered with access and communication.
    We understand how frustrating it must have been to be charged without being able to access the course or services. As a result, we have refunded all charges, including the remaining balance of $40.00, as we believe in ensuring our customers receive the value they paid for.
    We truly appreciate your feedback, and we will work to improve our processes and communication to prevent this from happening again. If you have any further concerns or questions, please dont hesitate to reach out to us at **********************************************************.


    Best regards,
    The Coursiv Team

    Customer Answer

    Date: 07/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I have been given a refund.

    Sincerely,

    ***** *****

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