Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coursiv had an offer to bill ***** for their online coursework on AI. They did not tell you upfront that they would continue to bill you and increased their membership to *****- when asked to reverse the membership charges of ***** - they refused and offered me a free month- why would I want a free month when 1) I.never used their service in the first place and 2) they would con me into paying ***** again- I feel their billing practices are predatory as they are not upfront about their subscription service and the charges of the subscription service wishing triple after the first month- they refused to reverse the charges even though I never logged in during those months

  Customer Answer

  Date: 09/16/2025

  Please withdraw my complaint for Coursiv - they refunded my money after I told them I complained to the better business bureau about their predatory billing

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged a monthly fee after I cancelled the subscription. I disputed with my bank and they refused to pay the charge but Coursiv put the charge through again. I contacted customer service and they said they cancelled my service not acknowledging I had cancelled it a week prior. I asked again for a refund and they extended by subscription which I didn't want. I have read many complaints and this company is putting through charges without being fully authorized as a normal practice and not refunding them which is an abusive and probably fraudulent practice.

  Business Response

  Date: 09/05/2025

  Hello,

  We sincerely apologize for the confusion and frustration you've experienced. Its never our intention to cause inconvenience, and we understand the importance of managing subscriptions effectively. Our goal is to be transparent, and we strive to clearly communicate all terms during the registration process.
  To clarify, we operate on a subscription basis, and once a subscription is canceled, no further charges should be applied. We deeply regret that this issue occurred, and we have processed a refund for the charge and unsubscribed you from the service to ensure no further billing.
  We understand your concerns about the subscription extension, and we sincerely apologize for the misunderstanding. We take your feedback seriously and will use it to improve our processes. We do not engage in unauthorized charges, and we are committed to providing a fair and transparent experience for all users.
  If you have any further concerns or need assistance, please contact us directly at ********************************** We're here to ensure your experience is resolved promptly and fairly.

  Best regards,
  Coursiv Customer Support Team
  
  

  
  

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled subscription and they keep charging my credit card *****

  Business Response

  Date: 08/29/2025

  Hello,

  Thank you for contacting us.

  We sincerely apologize for the inconvenience that subscription charges have caused. Upon reviewing our records, we could not locate your account based on the email and the transaction details you have provided. 

  Could you please provide an alternative email that you used to register on our platform? Alternatively, you can also provide us with the last 4-digits of the card that was charged. This information will help us to identify your account and proceed with the refund and cancellation.

  We are committed to resolving this issue. Please, do not hesitate to contact our customer support at **********************************************************. 

  Best wishes,

  Coursiv Team

• Initial Complaint

  Date:08/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled to thinking this was a one-time purchase. I got a second charge, and immediately cancelled subscription (although they dont make it easy to find info on how to do this, or anything, for that matter).Since then, there have been two more failed attempts to collect payment, and one successful (today, August 26.

  Business Response

  Date: 08/29/2025

  Hello,

  We sincerely apologize for the frustration and confusion youve experienced. We regret that our subscription model was not made clear to you during the sign-up process. Coursiv operates on a subscription basis with automatic renewal, and we aim to provide transparent information about these terms. However, we acknowledge that this could have been communicated more effectively in your case.
  We have reviewed your account and have processed refunds for the requested charges. Additionally, **** successfully canceled your subscription to prevent any further charges from being applied.
  We appreciate your feedback and are committed to improving our communication to ensure a better experience for all of our users. If you have any further questions or concerns, please dont hesitate to contact us at ********************************** We are here to assist you.

  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about June 21 I purchased a course from Coursiv. During the initial login, something happened and I could not complete the registration. I did not get my password to work. Computer error or crash. I could not Log in. Searched for online help and sent an email to ******************* on August 7 when I found I was charged $ ***** USD on my July statement. (realized just now that is an incorrect email address and I mistook the name from the **************** reference ****** *COURSIVIO HC42 **********) They had a TRIAL offer "Introductory offer is a short term offer that provides limited access to the basic features and content of our Service. It is usually designed for new users to try out the platform before it automatically converts into subscription. You can cancel the introductory offer 24 hours before it ends." "You will have access to the Digital Content and our product Coursiv only after registering for the Service, which means you will have to register and pay for the introductory offer (trial) or subscription plan (4 weeks, 12 weeks or otherwise) depending on what you select at the time of purchase."Checking my **************** account I found another ***** USD charged August 16. I have not been able to access the TRIAL offer, never mind the course. Since I had never accessed their program I asked for a refund. They wrote: "Unfortunately, you won't be able to log in because you haven't finished your registration process." I became disillusioned with the company. They refused my request and only cancelled my future payments, according to their Subscription Terms.I was a "new user", I never "finished your registration process", I never had a chance to evaluate the program Trial Offer.

  Business Response

  Date: 08/27/2025

  Hello,

  We sincerely apologize for the inconvenience and frustration you've experienced, and we truly understand your concerns.
  To address the situation, we have already refunded two out of the three payments you were charged. However, the most recent payment could not be refunded as a dispute was initiated with your bank. As a result, we are currently awaiting the bank's decision, and once the dispute is resolved, the funds will be settled in your account.
  Additionally, wed like to inform you that you currently have access to the platform until September 14, 2025. Our customer support team has granted access following your initial inquiry.
  We understand that this situation has been frustrating, and we genuinely appreciate your patience and understanding as we work to resolve these matters. If you have any further questions or require additional assistance, please feel free to reach out to us at ********************************** We are here to help and ensure a smooth experience for you.

  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had subscribed to a basic training program on the Internet for ** training for seven dollars. They the website popped up a couple different asking for $49 to upgrade the ** platforms. I had said no perhaps I had said yes to the last one accidentally. Within 20 minutesof me being notified by Apple Pay that I was being charged. I reached out to the company and explained what happened. They told me that their terms say no refund so too bad. This was within 20 minutes. **************** anywhere else would refund the money.. especially a reputable ** trading platform.

  Business Response

  Date: 08/22/2025

  Hello,

  Thank you for sharing your feedback, and we truly apologize for the confusion. We understand how unexpected charges can be frustrating.
  To clarify, the $49.99 charge you encountered was for an optional add-on, which was presented as an opportunity to enhance your AI learning experience. This add-on was entirely optional, and the fee was explained during the process. We understand how this may not have been clear, and we sincerely regret any misunderstanding.
  We have processed the refund for the payment and unsubscribed you from the service to ensure no further charges will be applied. Our goal is to offer transparency and support to all our users, and we are committed to continuously improving our service.
  If you have any further questions or need additional assistance, please feel free to contact us at ********************************** We're here to help and ensure a smooth experience moving forward.

  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Coursiv course at $39.99 on 6/1/2025 to utilize their AI training platform for a 12-week plan. At that time, I did not recall seeing any fine print about getting hit with an additional charge of $79.99 to continue the training for another 12-week plan. There was no communication from the company that an additional charge for continuing would be forthcoming at any time, which I believe to be a deceptive practice. I was hit with the additional charge today 8/19/2025, and on the same day, I immediately requested a refund and cancelled my subscription, however they are refusing to honor a refund - on the same day that the charge hit. Needless to say their customer support and service is severely lacking.

  Business Response

  Date: 08/22/2025

  Hello,

  Thank you for sharing your concerns, and we sincerely apologize for any confusion caused. Our subscription model operates on an automatic renewal basis, which is clearly explained during registration. Charges for the continuation of services are applied at the end of each billing cycle, and we strive to be transparent about this process.
  We understand how frustrating this must be, and we have processed the refund for the $79.99 charge. Your subscription has also been canceled to prevent any further charges. You should see the refund credited to your account within 3-5 business days.
  We regret that our service did not meet your expectations and that there was a misunderstanding about the renewal. If you have any further questions or need additional assistance, please dont hesitate to reach out to us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team
  
  

  
  

  Customer Answer

  Date: 08/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coursiv D just randomly charged us $39.99 for services they didnt provide to us. We are not even sure how they obtained our card info. There is no way to reach out to them and we are having to dispute with our bank as well as go through the hassle of freezing our card.

  Business Response

  Date: 08/13/2025

  Hello,

  
  We deeply apologize for the confusion and any frustration this situation has caused. We take the security and privacy of our customers very seriously. We understand how concerning it must be to see a subscription charge, and we are truly sorry for the inconvenience.
  Coursiv operates on a subscription basis with automatic renewals unless canceled before the next term.
  Please rest assured that we have already processed the refund for the charge. We strive for transparency in our billing and are continuously working to improve our systems to prevent any issues like this from happening in the future.
  If you need further assistance or have any questions, please feel free to contact us directly at ********************************** We are here to help and ensure that your concerns are addressed.

  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed excessively for months on end even though it was obvious that I was not logging in or using the app or taking the courses and when I asked for a refund I was flat out refused I believe that this is theft of profit for non-delivery of services and I would like my money back their business pricing model is deceptive and their refund policy is worded to ensure that they keep your money no matter what I believe that this is deceptive for profit

  Business Response

  Date: 08/11/2025

  Hello,

  
  We sincerely apologize for the frustration you've experienced with the billing process. We understand your concerns about being charged for services you didnt use, and we take your feedback very seriously.
  We want to clarify that our subscription model and refund policy are designed to be transparent. We do our best to ensure users are fully informed during the sign-up process, but we recognize that this may not have been clear in your case. Regarding your refund, we have refunded all successful transactions as per our policy. We are committed to reviewing your situation and ensuring you are treated fairly.
  Please reach out to us directly at ********************************* for further information.

  
  Best regards,
  Coursiv Customer Support Team
  
  

  
  

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged for services not agreed upon or communicated. I attempted to cancel and they just ignored it, Its a giant scam.

  Business Response

  Date: 08/22/2025

  Hello,

  We sincerely apologize for the frustration this situation has caused. Our platform operates on a subscription-based model, and charges are applied at the end of each billing cycle unless canceled before the renewal date. We understand how this can be confusing if the process wasnt clearly communicated.
  To resolve this issue, we have processed a refund for the charge and have canceled your subscription to prevent any further charges. You should see the refund credited to your account within 3-5 business days.
  We take your feedback seriously and will use it to improve our communication and customer service moving forward. If you have any further questions or concerns, please feel free to reach out to us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team