ComplaintsforJockey Club Resort Properties
Timeshare Companies
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I, *******************, decided to submit this complaint against the Jockey Club as they have been unresponsive to my attempts to obtain information about my account. We (my wife and I)notified the Jockey Club in 2020 that we were experiencing medical issues that were hindering our travel. We were not traveling at all due to the ***** pandemic. My wife was and is still afraid to travel via plane due to our ages. I will be 80 years in a few months and suffer from several ailments that make it difficult to walk and stand. I have suffered with severe back problems and required knee replacement that has also made it difficult to travel. We have not used these services and cannot use them in the future. We asked the Jockey Club to honor what was told to us when we signed up by allowing us to give the property back and again we have not heard anything from them. We were making payments via autopay, but it is creating a financial burden for us to pay for this timeshare when we have never used it. We have to consider the medical bills and other health related expenses that take precedent at this time. We ask that they allow us to terminate our membership as soon as possible being that we have waited over 2 years for a reasonable option already. I do not do this often, but the urgency of the situation grows every day. We are hoping to reach someone within the Jockey Club who can assist us with closing this account. Any help is appreciated. We do not want this to fall on our heirs, family or friends.Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had a lot of issues when we first purchased this timeshare, but we gave them the benefit of the doubt within received a call about them, showing us how to use the timeshare more efficiently however, that turned into the person wanting us to buy more credits we were told what is the net worth just $40 a month However he told us it was gonna be **************************************************************** three months and help you refinance and it will only be $40 a month however, three months came and went, and I never heard from him I called him back on the number he called me on and it went to voicemail with no return call. Two or three months ago I spoke with a supervisor and explained what had happened. I was told that their employees would never do that so I asked him to pull up the recording since every conversation is recorded and call me back. The supervisor has never called me back and will not Return my calls. I have emailed the company several times about them taking this timeshare back since Ive been lied to over and over again, however, nobody wants to take responsibility for their employees actions.Business response
01/03/2023
Thank you for taking the time to place your concerns and experience in writing. Jockey Club Resort Management has taken the liberty of forwarding this customers information to Sapphire Resorts **************** for their review. Jockey Club Resort Management is confident that Sapphire Resorts Management will contact their customer with a solution to the customers satisfaction.Initial Complaint
12/12/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Jockey ************** timeshare lied and deceived my wife and I about the terms of their contract and continue to charge annual dues under the threat of ruining our credit if we stop paying them. We were invited to a seminar in ********* October 2017. They have arranged it through a point system where you can never actually use the membership. Their contract is as such where they can change the terms as they see fit. We tried to sell it to my wifes father but they would not allow it because he was too old. In other words their annual membership dues would cease sooner than if they keep us on the hook. We tried to contact the attorney general where they conduct this business to no avail. We wasted thousands of dollars on this scam and have to continue to pay them every year as they threaten to ruin you credit if you stop paying them.Business response
12/12/2022
Jockey Club Resort Management has taken the liberty of forwarding these concerns and request to Sapphire Resorts Management to review. Jockey Club Resort Management is confident that Sapphire Resorts Management shall reach out to this member with a solution to their satisfaction.Initial Complaint
03/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We had to report an injury for one of my friends as the trap door above the shower head fell down on my friend while in shower. Security came through and conducted a report. We also had an issue with the reservations for the Chelsea pool on Sunday when I requested and front desk scheduled for the wrong day then they tried to tell me they couldnt help me fix the problem until I got upset and spoke with manager who then had to talk to the Cosmo pool reps. It was a ridiculous and unnecessary hassle *********************************************************************** And because of the issue with the room we had to repack and switch to another room which was also a hassle. I would like to be reimbursed or compensated for everything that happened during our stay with Jockey club especially regarding the injury. Injury happened in room ***, the friend that got injured was ****** ******. They switched us to room ***.Business response
08/15/2022
Business Response /* (1000, 5, 2022/03/23) */ Contact Name and Title: Lori E*** Contact Phone: ********** Contact Email: le***@tricommanagement.com Ms. ********, The Jockey Club Resort apologizes for these guest experiences and hope ****** ****** is doing fine. We recommend calling the Jockey Club directly to speak with Resort Management. We are confident that a solution to your satisfaction may be reached. Thank you! Consumer Response /* (3000, 7, 2022/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) What's the point in notifying the BBB if you're requiring me to find a resolution...Last time I placed a complaint with a mechanic company BBB got the company to reimburse me & not pay.Initial Complaint
11/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Geo Holiday, Jockey Club We are not sure who we need to address in this complaint. We have been requesting that one of these companies take this timeshare back we have but no one has done so! We have paid our contract in full and continued to keep all other fees up to date so we are having a hard time understanding why no one has contacted us with the options we have available. We find it very disrespectful that nothing has been done this far. We have paid a lot of money to a company who does not value us at all. We need our options and we need them now.Business response
06/15/2022
Business Response /* (1000, 5, 2021/11/19) */ Thank you for this information. Jockey Club Resort Management has taken the liberty of forwarding your concerns to ******** Resorts Management for review. Jockey Club Resort Management is confident that ******** Resorts Management will contact this client with a solution to their satisfaction.Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have been contacting this company for months now trying to get answers regarding our ownership. This company has made no real attempt in providing any help to us, in fact they have not responded to us in nearly 4 months which was a phone call we initiated after multiple failed contact attempts. The company has admitted that release has been allowed in the past but we are not being given the same opportunity despite the thousands of dollars we have already paid. We want answers but this company does not seem to care.
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Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.