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Business Profile

Wholesale Electric Supplies

Limitless USA, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially bought a refurbished Macbook Air through this seller on ******. After weeks of back and forth and three defective returns later, I asked the seller for a refund. I returned the Macbook, but the refund was never processed. I have attempted multiple times for weeks to contact the seller. ****** has also reached out to the seller. The seller has not responded. They have essentially stolen 440 dollars from me and hours of my time. I am attaching screenshots of the messages with the seller and the order details. Will be disputing the charge with my credit card company.

    Business Response

    Date: 01/16/2025

    The customer returned their item to us and we have now issued them a full refund. See attached refund confirmation. 

    Customer Answer

    Date: 01/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two IPAD PRO 9.7 on 12/05/23 as a gift but the people use Dial-up and thus, werent compatible. I have been trying to return & have the original amount of $214.92 for order# **********, and $214.92 for second order # ********** returned to my Credit One charge card. I have submitted request via their website on the following dates: 12/7, 12/11, 12/13, 12/14, 12/18/, 12/20, with no response from Limitless USA. I also contacted Groupon as this was the site from which the purchase was made. Groupon customer service responded within in 24 ********** request # ******** to Limitless, also without a response.

    Business Response

    Date: 01/17/2024

    This customer of ours purchased 2 iPad's from us through our Groupon Marketplace store, one order on December 4th 2023 and the other order on December 5th 2023. Both orders were shipped out on December 5th and the customer received them both on December 7th via ****** Apparently the customer had issues with the iPad's so they opened a customer support ticket on December ********* through their order on Groupon. We responded promptly to that support ticket the very same day on December 22nd 2023 offering our apology for the issue and we provided the customer with an *** number, a prepaid ***** return shipping label, and told them that they may ship it back for a refund. See attached screenshot showing this support ticket, when the buyer contacted us, when we replied and showing that we offered a refund and provided them with an *** number and prepaid ***** return shipping label. The customer also opened up a second support ticket for their second order, in which we replied the same day with the *** number, a prepaid ***** return shipping label and offering them a refund upon return of the item and we told the customer they may return both devices together in the same package.  See attached screenshot of this second support ticket as well. The customer also opened a third support ticket that same day December 22nd stating that they have contacted us 5 times. We figured it might be easier if the customer provides their email address so that we can send them the *** #, prepaid return shipping label and return instructions directly to their email address so we replied on this third support ticket asking them for their email address and let them know we'll be happy to assist. After this, THE CUSTOMER NEVER RESPONDED on any of these 3 support tickets they opened. In fact, on January 11th, we received an email from ******* saying that they were going to close the support ticket due to inactivity. See attached screenshot of this email from Groupon. This customer purchase from us, they have a warranty with us, they contacted us about an issue, we responded immediately the same day with a resolution to their issue, offering them free shipping to return the items and receive refunds. So I'm not sure what else we could have done differently. If the customer doesn't follow up on the support tickets they opened, there is nothing we can do about that. Our offer still stands. If this customer wants to return the items, we'll be more than happy to cover all shipping so they can send them back and receive full refunds on both orders. Also, the customer took it upon themselves to go to our company's website and try to contact us through there and also tried to contact us through our wholesale email address. Our website and our wholesale email address is not related to our Groupon store in any way and those are NOT the proper way to contact us regarding their Groupon order. The support tickets they opened through Groupon WAS the proper way to contact us about those Groupon orders, however the customer never responded on those support tickets after we did.

    Customer Answer

    Date: 01/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    ***********************************************

  • Initial Complaint

    Date:08/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 7/25/23 I ordered a used iPad Pro 2nd generation from Groupon provided by Limitless USA. Any returns or problems were to be handled by limitless within 30 days. I received a iPad Air on 7/28/23 and have sent several emails and a couple call to them with no response. At this point I regret ordering this and ****** wont make any payments to them until its resolved. They have left a bad taste in my mouth. I have a picture with a ************* what the item actually is.

    Business Response

    Date: 04/09/2025

    We responded to this customer multiple times but there must be some disconnected and they're not getting our response. We would definitely honor their warranty so if you want to put us in touch with them, we can get their issue resolved for sure.

    Business Response

    Date: 04/10/2025

    We went ahead and send this customer a prepaid return shipping label so that they can send the item back for a full refund.

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/23/22 The Tablet is defective. I tried to return this product numerous times. I tried to return it to Limitless USA to no avail. Whenever I contacted them, I never received a response. I disputed this purchase many times within the 30 days time period. I lost the dispute with ******. I checked with Groupon. They said Limitless USA said that I never contacted them, which is a lie. I refuse to pay for something that is defective. This company is a scam. I have an excellent credit score, and I don't want this to affect my score. All I want to do is to return it.

    Business Response

    Date: 04/10/2025

    We would like to resolve this with the customer. We can cover all shipping costs for them to return the item to us for a full refund on the order.

    Business Response

    Date: 04/10/2025

    We are willing to cover the shipping costs for the customer so that they can return the item to our warehouse for a full refund on the order.

    Customer Answer

    Date: 04/24/2025

    I am out of town until June. Thus, I don't have tablet until I get home. At that time, I will return it.

    Business Response

    Date: 04/25/2025

    Okay your message has been received. You will be returning in June, and will have the device at that time and can then return it for a full refund on the order. We can grant that, no problem. When you are ready, in June or anytime at all, you can return it for a full refund. We will be ready and waiting to provide you with a prepaid return shipping label once you are ready to ship it back.

Limitless USA, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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