ComplaintsforZuffa, LLC
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've reached out to the UFC multiple times through email and never gotten a response. I am supposed to get presale codes for tickets and every time my code doesn't work. I missed out on getting tickets to the biggest event in the history of the company for emails I sent back in february. I've paid for my pass and have not yet been able to use it. I would like for them to make it right whichever way they have to. They have dropped the ball on this and just took my moneyInitial Complaint
07/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid them to watch the ************** fight, they gladly took my $10 but the video is "having issues playing" so I can't even watch the fight I paid for.Business response
09/02/2022
Business Response /* (1000, 5, 2022/08/03) */ Resolved.Initial Complaint
01/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Can't cancel UFCfightpass.com subscription. Can't Email them, the email is rejected to go through. They don't provide a contact number. Can't retrieve email address or password we misplaced. Worst site I have ever had such issues with. I did finally contact Zuffa LLC in Las Vegas, Nevada @ (***) ******** and spoke to "Ryan" @ Zuffa and he told me today 01/26/2022 the main guy that handles "Fight Pass" wil call me back in approximately 2 hrs. Definitely always read complaints about companies before signing up for them. ufcfightpass.com has MANY complaints about canceling subscriptions. I hope I receive a call back like I was told, to finally be able to cancel this horrible mess of a subscription. I guess that's why they have a D- rating with BBB and are not accredited with BBB. I hope this helps others who have experienced. Thank you To the BBB customer service representative that assisted me with getting in touch with a real person concerning this matter.Initial Complaint
09/19/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have been trying to solve this problem for over 1 year. I have been charged $10.44 every month for services I did not sign up for. *** charges to my account $10.44 for unknown services. I did enroll in *** fight pass but I have canceled my subscription a few years ago. I kept calling *** ********* but keeps getting the run around. I finally got this number ************** associated with my charges. I have no other information. First, I am asking these charges to stop. Secondly, I am asking for reimbursement.Business response
05/06/2022
Business Response /* (1000, 8, 2021/10/15) */ Communication was made with the consumer on 10/1/2021 via email address: *************** Refund was issued and consumer accepted.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.