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Business Profile

RV Repair

24/7 Motorcoach Service and Collision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sought out a indoor secure ** storage in Las Vegas. We found a promising business and for $400. a month for secure storage. WE WERE ROBBED My husband and I kept our Class A here for serval months. We gave word that we be picking up ******.. They left the ** outside for us to pick up.My husband went in and picked up the keys. They left ALL our underneath storage compartments UNLOCKED ! They took our favorited two chairs, tool box, drill, lantern, a case of butane, a ten foot sewer extension hose, a water hose and a ************************ racers inflatable paddleboard and accessories. Secured? NOT!!!!

    Business Response

    Date: 02/27/2024

    In our records we have *********************** as the lease holder and his wife ************************* as an addition person allowed to pick up and drop off, so in the attachment you will see *********************** as the name and signatures. ****************** had his coach over at Velocity Truck Center for a few weeks and when it was ready to be picked up he had asked us to pick it up for him. We did or a fee and brought it back into storage. When storing with us we no need to go into any compartment doors, we simply go through the driver door in and out to move the coaches as needed. They then had asked 24/7 Motorcoach Service to replace a battery. Once it was ****** to service the service manager noticed the compartment door handles were missing and bungee corded shut. Our service manager asked if ****************** would like this fixed and he declined. Storage nor Service went into the compartment doors. Neither company also would have checked if they were unlock as there is no need for us to go into them. When ****************** called to pick up he knew that since it was after hours the coach was going to be sitting outside. We do have secuirty officers that patrol from 6pm-6am every day. Attached is the lease agreement that is initaled and signed by ****************** stating we are not responsible for any stoled or lost items.

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I engaged 24/7 to sell my 2019 Tiffin Wayfarer Motorcoach in May 2023. I have been a client of 24/7 since November of 2021 for both indoor storage and service to my coach during that time. On August 7th, 24/7 successfully sold my coach at an agreed upon price. Upon comfortably ensuring the buyer's money payment had cleared they released the vehicle into the possession of the new owner. It is now approaching the 3rd complete week and I have yet to receive the proceeds due to me from the sale. I have left several voicemails and 2 emails to ******************* in the last 10 days. I have yet to receive any acknowledgment from **** to these messages. I now have a growing concern that I may be a victim of fraud.

    Customer Answer

    Date: 08/27/2023

    Attached is the agreement that we signed with 24/7

    Customer Answer

    Date: 08/27/2023

    The contract was signed with the buyer on 8/6.  the 10th business day would have been 8/18.

    Business Response

    Date: 01/03/2024

    Dear Mr. and *************,

    We are writing in response to the complaint you filed on August 24th, 2023, with the Better Business Bureau regarding the payment for the 2019 Tiffin Wayfarer, which was issued to you on August 25, 2023, in the amount of $104,925.35.

    We would like to clarify that the vehicle was sold on August 7, 2023, and as stated in the used vehicle consignment agreement on page 3, above the signature line, payment is to be issued within 10 business days after it has been cleared by the bank. We would like to emphasize that the wire transfer process can take up to 72 hours for the funds to be transferred and cleared. Following this, there is an additional 10-day window for settlement disbursement, minus fees, and DMV documentation paperwork.

    Based on our calculations, the 10 business days as promised in the agreement would be from August 8th until August 24th. We can confirm that payment was submitted to you on August 24th and showed clear from our account on the next day, Friday, August 25th. 

    To provide further evidence of payment, we have attached the enclosed documentation, which includes proof of the wire transfer and relevant bank statements. These documents clearly demonstrate that you have received the full payment of $104,925.35 as agreed upon.

    We understand that delays in payment can be frustrating, and we apologize for any inconvenience this may have caused.However, we assure you that we have followed the agreed-upon timeline and have fulfilled our obligations as outlined in the consignment agreement.

    We value your business and strive to provide excellent customer service.

    As a gesture of goodwill, we would like to offer our assistance in addressing any further concerns or questions you may have regarding the payment process. We ask that this case be closed and removed from the BBB site.

    Please feel free to contact our customer service team at ************ or via email at ******************************************. We are available during regular business hours and will be more than happy to address any further inquiries or provide additional clarification.

    Once again, we apologize for any confusion or inconvenience caused. We appreciate your understanding and cooperation in this matter.

    Sincerely,

    ***********************
    RV Sales Manager

    ************

    24/7 Motorcoach Luxury Sales

24/7 Motorcoach Service and Collision Center is NOT a BBB Accredited Business.

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