Business ProfileforLV Dog Hotel & Daycare

My three dogs were boarded from August 31st, 2023 to September 6th, 2023. The following facts are outlined below:-Prior to dropping off my dogs I attempted to see the facility which states on their website you can tour on their website. I was denied but since it was Labor Day and no other location was available I continued with booking. I was informed I would receive updates on my dogs, one who has a medical condition.-09/06/23 I had never received an update, so when I got back to town I immediately went into the facility and complained about what happened. They stated it was a long weekend and they could not update me with 50 plus dogs in their care. A complimentary bath was supposed to be given.When I took the dogs in the car their paws were wet and they all smelled of urine. I had to detail my vehicle because the smell would not go away. I then noticed when I got home they had fleas.09/07/2023: I attempted to call the facility and speak with a supervisor they stated no one was in and to call back, they took my information. I never received a call.09/08/2023: I called back and spoke with ******** who stated the supervisor was not in and she would relay a message, I still never received a call.09/13/2023: I spoke with ***** who stated the supervisor ******** was not there who was the lead of boarding who I initially spoke with 09/08/2023. I then got the email for ************************09/15/2023: I emailed ***********************, no reply.10/02/23: I emailed a second attempt to **** with a phone from him.10/04/23: **** states through email that the fleas must be a problem we had before. That since I posted a ****** review he is unable to refund any monies and I must have been happy with service since I tipped. I did not know about fleas, or urine or any problems with my dogs until I went home. This is not a way to run a facility. I had several phone calls, emails before I even was able to get anyone to contact me.