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Business Profile

Perfume

All-Star Motivation.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for some men's cologne. What I got was women's perfume. I tried contacting the company and their response was "all sales are final" so I went to their website and the website states they "offer refunds if you receive the wrong product" I then went to my order confirmation email and all that said was "thank you for your order, we'll email you when it ships" No order number. No itemization of what was ordered. No pricing, tax, or shipping costs. Nothing that stated all orders are final. I did not order women's perfume. I don't need or want women's perfume. It smells like the stuff old ladies wear so I wouldn't even consider giving it as a gift. I just want to return it and get my money back.

    Business Response

    Date: 10/05/2022

     

    The customer received what he ordered.  He purchased all Products from our sales ad on instagram and facebook.  All Fragrances where not "Women" Perfume but an exclusive formula as advertised.  We explained to the customer who then proceeded to use language that was unacceptable to us.  We can provide ********* of customers transactions and proof of delivery of product customer purchased. 

    Customer Answer

    Date: 10/07/2022

     
    Complaint: 18114800

    I am rejecting this response because:

    The only response I got from this company when trying to return this product was "all sales are final" when their website states they will allow returns if it is the wrong product. As far as what I ordered, there is no proof of the actual item because in my order confirmation it does not say what the item was, how much it cost, tax, shipping - none of that. So basically, it's their word against mine as to whether or not I got what I ordered since they have provided nothing confirming the product that was purchased. I have provided copies of all communications with this company that proves this. I did not order ladies perfume but that is clearly what I got. I don't want it. I want to return it & I want my money back.

    Sincerely,

    *******************************

    Business Response

    Date: 10/28/2022

    When customers check out there is a disclaimer about shipping and it says all sales are final.  We do do exchanges when the wrong product is sent, which is not the case of this order.  LPR was ordered and LPR was shipped.

    Enclosed is order and proof of delivery.  

     

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