ComplaintsforLoyalty Brand Marketing, LLC

• Initial Complaint

  09/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  07/25/2024 I ordered from the company Cheek Boss. My order was $45.38. I received tracking information for my shipment, but I have not received my order. I emailed the company and was told I could get a replacement order, but I had to pay additional shipping of $10.71, which I did. This replacement order was shipped on 08/26/2024. As of today, 09/11/24, I still do not have either package. The only options I get from the company is store credit, which I will never use because I will never order from them again or paying yet again to have it reshipped. I do not want anything I do not pay for. All I am asking is that I get what I did pay for or at least get my money back.

  Business response

  09/13/2024

  Hi ********

  It looks like you reached out to the Cheek Boss Customer Support Team regarding your order! Please reach out to them if your package does not arrive by Monday, September 16th. 

  Customer response

  09/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  08/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On August 2 I placed an order with cheek boss upon receiving my confirmation has said please check the address it was being shipped to It says if this is wrong please click here to fix immediately It says please hurry because our orders ship fast. I immediately went there and fixed my address 7 days later on the 9th of August ** order was shipped. A few days later when it had not arrived I contacted them to make sure that they got the correct address on the package. Contact with them on a Friday they don't do emails on the weekends and then it takes 3 days not including the weekend to get back to you so 5 days later I received an email from them stating that my package was on its way and to please be patient. I sent them another email stating that I was just trying to check the address it was being delivered to because it was late. The address that they shipped to was the wrong one. I informed to them that I had corrected the mistake immediately just like their email had asked me to do and that my package wasn't shipped until 7 days after me fixing the address.now they're saying that they want me to pay an extra $9.99 for them to reship it out to me or I can wait until my next VIP order which I canceled because I can tell this is a company that I do not want to be dealing with in the future. I paid extra money for a size guarantee in case they were the wrong size and they were returned so that I wouldn't have to pay shipping to get them replaced I asked them if we could just consider them returned because of size error and reship it under those circumstances and they said no that I had to pay 9.99 to get my order. I explained to them it was not my mistake. They didn't address the package with right adress.I followed their steps and now they're refusing to ship me my order again without paying more money. I only paid $4.99 when the first time and now they want double that.

  Business response

  09/03/2024

  Hi *****

  We are sorry that you did not have a good experience with Cheek Boss! It looks like their tech team has confirmed that you did not successfully update your address in time before the order shipped. A store credit has been issued in the amount that you paid however, if you wish to proceed with one of their replacement options instead, please reach back out to them! 

  Business response

  09/03/2024

  Hi *****

  We are sorry that you did not have a good experience with Cheek Boss! It looks like their tech team has confirmed that you did not successfully update your address in time before the order shipped. A store credit has been issued in the amount that you paid however, if you wish to proceed with one of their replacement options instead, please reach back out to them! 

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tracking says my package should have arrived 3 days ago. Would like to receive what I paid for. Don't want store credit. Just a refund or my package.

  Business response

  08/21/2024

  Hi ******,

  We recommend reaching out to the Cheek Boss Customer Support team for more information about your package! 

• Initial Complaint

  08/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed this order and finally received a package that was in a paper bag clearly ripped open and contents removed. I reached out to the company requesting replacement items that I paid for and did not receive. They told me they refused a refund but I could pay them $10 more and they'd ship it out to me again. I said no thank you as the paper bag they were shipped in would probably happen again. I am beyond disappointed and upset that I spent my money and was refused service for their mishap. Pay for better quality shipping items or since I see this happened to someone else, maybe the company is actually stealing from their customers and blaming others. I will not be a repeat customer.

  Business response

  08/08/2024

  Hi *******

  We sincerely apologize for the frustration and inconvenience caused regarding your recent order. Kindly note that all of your items were sent out in your package however, according to the photos you provided, it appears the contents of your package were stolen. 

  We completely understand your disappointment and want to assure you that we care about your experience.
  
  We truly value our customers and aim to provide the best possible service. As a small business, we focus on delivering quality products and mutually beneficial resolutions. However, our scale differs from that of larger corporations like Amazon, which can offer more expansive policies, such as free replacements or immediate refunds.

  We are happy to offer you a replacement for our discounted replacement rate of $4.99. If you wish to proceed, please contact the Cheek Boss ************* team! 

  Customer response

  08/09/2024

   
  Complaint: 22098817
  
  I am rejecting this response because:
  

  I have not received any viable response.

  
  Sincerely,
  
  *****************************

  Business response

  08/14/2024

  Hi *******

  Unfortunately, there are no other options we can offer you at this time. If you wish to proceed with one of the options previously provided, the Cheek Boss team will be happy to assist you. 

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made a purchase through this website and it was shipped about 3 weeks ago however, *** does not have the package as it was shipped through a third party. Upon reading reviews of this company this always happens. They will send a shipping confirmation and you can track a package to a certain location and then tracking stops and the package is never delivered.

  Business response

  08/08/2024

  Hi ******

  We understand your concern! It looks like a free replacement was issued for your order, which will ship to the address on file. 

  Thank you for giving us a try!

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I cancelled a monthly subscription today after reaching out to the company to let them know that I had not received my June items or my replacement May items- all of which were paid for. I also had to pay to send *** items back. They stated they were not liable if it got lost in the mail and offered to have me pay again for shipping or wait until August. I don't trust them with another ***** of my money.

  Business response

  08/02/2024

  Hi *****

  We truly value our customers and aim to provide the best possible service. As a small business, we focus on delivering quality products and mutually beneficial resolutions. 

  We are truly sorry that you did not have a good experience and if you would like to proceed with one of the provided resolutions, please let the Cheek Boss customer support team know!

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Cheek Boss is a predatory company. Dismissive, rude and unprofessional customer service that rely on their shady fine print to employ responses to people who place orders with their company. Ordered underwear on June 29th 2024 and they never arrived. It is July 24th 2024. I contacted Cheek Boss early on to advise I hadnt received the product. They responded and advised they hand their products off to **** to deliver. When I pointed out that Id not received anything and there is no indication or disclosure of their shipping process and asked for a refund they advised there are no refunds even if I didnt receive the product.I advised it was sketchy, that I didnt want the product and I was reaching out to my bank to dispute the charges. They dismissed my email and sent tracking information for the product anyway. Disgusting display of unprofessionalism and super passive aggressive behavior likely due to absence of emotional intelligence and care for their customers.Predatory is the least I could say. It appears that based on other reviews this company makes their money through these types of shady practices. They wouldnt even respond to the inquiry that the merchant would offer to look into the missing product for the customer considering customers are not notified that they do hand off shipping instead of using one carrier.See the other experiences on BBB.I shared my experience with my bank but have a substantial following on several social media accounts and will be sharing my this experience.They do not care. Do not buy from them. But if you made it to this page, likely, you already have.Which is what they want.

  Business response

  07/29/2024

  Hi *******

  We sincerely apologize for the frustration and inconvenience caused regarding your recent order. We understand your disappointment and want to assure you that we care about your experience.
  
  We truly value our customers and aim to provide the best possible service. As a small business, we focus on delivering quality products and mutually beneficial resolutions.

  Your order was replaced completely free of charge since we understand that it did not arrive. Unfortunately, we are only able to issue you a full refund if the original package is returned. Since the package did not make its way back to us, we issued you a free replacement of the order instead as an exception to our refund policy. 

  We appreciate you giving us a try and again, we are sorry that you did not have a good experience with Cheek Boss. 

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Looks like Im far from the only person whos had issues with cheekboss not issuing appropriate resolutions for lost packages. The fact that theres been this many complaints, means theres an issue with how theyre shipping and they dont care to fix it I ordered June 20, 2024, as of July 24th, I have not received my items. I ordered 4 undies and one bra with new customer deal for a total of *****. Like MANY others have said, it was lost once it was on the way to being transferred to another shipping company. Their only resolution is a credit for the amount, or for you to spend 9.99 to process sending again ONLY IF, they have the items in stock. They do NOT have the items in stock and are tricking people into giving them more money cause they will not refund you the 9.99 if its not in stock. A credit for the new customer deal is not appropriate either because their undies are ***** and **** *****, this is another trick to make you spend more money and they refuse to give you the credit with the new customer deal again This is a scam. Period. They will lie and say they cant file claim with *** but I called *** and and they can. So they intentionally block customers from making a claim and wont make a claim on your behalf.UPS website and automated system also doesnt even recognize the tracking number itself, it should start with a 1Z but mine starts with a 8. So theyre doing something intentionally on their end to make things more difficult for customers than they need to be.

  Business response

  07/25/2024

  Hi ******

  We sincerely apologize for the frustration and inconvenience caused regarding your recent order. We understand your disappointment and want to assure you that we care about your experience.
  
  We truly value our customers and aim to provide the best possible service. As a small business, we focus on delivering quality products and mutually beneficial resolutions. Your package was shipped to the address that was confirmed correctly at checkout. 

  Kindly note that the cost of materials as well as the cost to pick, pack, and ship your order was covered originally. If you wish to proceed with the replacement option instead, please reach out to the Cheek Boss customer support team to get started! 

  Customer response

  07/25/2024

   
  Complaint: 22038031
  
  I am rejecting this response because the ******* has no guarantee of replacing the items originally purchased. If the items are not in stock, customer is losing out on an additional 9.99 and they just keep retorting with well its our policy after the fact. They are not informing people that they also will not receive a refund for the 9.99 if items are out of stock. Instead of taking responsibility for their ineffective shipping practices that are clearly resulting in a surplus of customers having packages go missing as soon as its supposedly being transferred to ***** they are instead making it the responsibility and loss of the their customers  

  Company makes no attempt to provide more tracking for ***** ******* claims they have no tracking insurance which is clearly irresponsible since their customers are experiencing financial loss due to the cheekboss decision

   

  im also rejecting this response because we are a small business is not an appropriate excuse for failing to resolve shipping issues and failing to give an appropriate resolution to customers not receiving their items

  Sincerely,
  
  ******

  Business response

  07/29/2024

  Hi ******

  We appreciate your honest feedback and we will continue to work on offering our customers mutually beneficial resolutions in the future. 

  Customer response

  08/02/2024

   
  Complaint: 22038031
  
  I am rejecting this response because the company forced a credit onto my account that I dont want. Which means they are entirely capable of refunding me this minuscule total, they just refuse to because they cant financially gain 

  their Decision is not mutually beneficial, it only benefits themselves to corner customers into spending more money they cant afford

  
  Sincerely,
  
  ******

  Business response

  08/05/2024

  Hi ******

  We apologize however, a refund is not an option that can be offered. Your store credit is available for us until August 8th. If you need an extension, please reach out to the Cheek Boss Customer Support Team. 

  Thank you so much for checking us out.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been homeless since August ************************************************************************************************************************************** products because I don't live there. Plus that I am homeless and have no address for them to send my product to me because I have to move from motel to motel due to laws about staying in motels here in ********* anymore. However, they continued to use PayPal to keep taking payments from my bank account even after I changed ATM cards and everything. All I want is my money back and for them to stop sending products I have paid for to whoever lives in my old house on my dime. All while I am scraping together money to keep some type of roof over my kids head and food in their stomachs. I've tried every aspect possible but they refuse to stop not refund me my money back!! IDK who is getting their product but it sure isn't me I live 40 miles away from where I used to live at so I don't know why they keep scamming me out my money but it needs to stop NOW,!!! Please help?

  Business response

  07/23/2024

  Hi Trishina

  It looks like you are currently in contact with the Cheek Boss customer support team. For information about any refunds, please reply to the existing email! 

  Business response

  07/23/2024

  Hi Trishina

  It looks like you are currently in contact with the Cheek Boss customer support team. For information about any refunds, please reply to the existing email! 

• Initial Complaint

  07/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed 2 orders in which tracking says lost in transit. I have reached out to customer service several times and get the same response, they tell me I provided the incorrect address, my original order shows my correct address entered upon ordering and they refuse to resend my items stating I must pay $10 in shipping charges. It isn't my fault I never received the items, tracking shows my correct address yet they refuse to help and customer service will only chat via email which takes days to get a response. Terrible customer service, Buyer beware they will just keep your money.

  Business response

  07/19/2024

  Hi ****

  We genuinely value your business and strive to ensure every customer is satisfied with their experience.

  After carefully reviewing your request for a free replacement, we regret to inform you that we are unable to fulfill this request at this time. Our team works diligently to offer resolutions that are fair and mutually beneficial, and we take each case into careful consideration.

  
  According to our records, the package was dispatched to the address you confirmed as correct when placing your order. Given these circumstances, we are unable to provide a complimentary replacement.

  If you would like a store credit instead, please reach out to the Cheek Boss team for further assistance. 

  Customer response

  07/22/2024

   
  Complaint: 22013605
  
  I am rejecting this response because:
  If you check the tracking you sent me it would show *** never received the item so how am I supposed to even know it was shipped out? Its bad business to not even offer a replacement or refund. I did nothing wrong I should receive a replacement or a refund. Its my money and you didnt fulfill your part. 
  Sincerely,
  
  *************************

  Business response

  07/23/2024

  Hi *****

  Your package was shipped to the address you provided. It looks like our customer support team has issued you a store credit. It is available for use until August 6th! If you need an extension, please reach out to them and they will take care of that for you. 

  Customer response

  07/23/2024

   
  Complaint: 22013605
  
  I am rejecting this response because:

  I purchased items on a promotion so even if I attempted to repurchase I wouldn't receive a fraction of the items and you still want to charge me $10 for shipping. 

  Tracking shows a tracking number but doesn't prove my items were ever shipped. I should be able to get a refund to my original form of payment or a replacement at no charge. 

  
  
  Sincerely,
  
  *************************

  Business response

  07/24/2024

  Hi *****

  Unfortunately, that is not a resolution we can offer. We are so sorry about that! A store credit has been issued to you via email and it is available for use by August 06, 2024!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩