Business ProfileforHome Gladly
At-a-glance
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Business Details
- Location of This Business
- Las Vegas, NV 89129-6173
- BBB File Opened:
- 3/23/2022
- Years in Business:
- 3
- Business Started:
- 4/27/2021
- Business Started Locally:
- 11/1/2021
- Business Incorporated:
- 4/27/2021
- Accredited Since:
- 3/25/2022
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Kramsa LLC
- Contact Information
Principal
- Mr. Rodrigo K. Said, Managing Member
Customer Contact
- Mr. Rodrigo K. Said, Managing Member
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Laura L
05/17/2022
Home Gladly Response
05/21/2022
We are very sorry to hear that you had an unpleasant shopping experience. This customer ordered a gas griddle from my company. Prior to the customer placing the order, we spoke to her over the phone and the customer stated that she needed the griddle by the end of the week (May 20). We never promised that it would be delivered by then, but we would try to ship the item as soon as possible as well as expedite the shipping (ETA shown on website was 11-14 days). The customer was initially content and placed the order on Friday afternoon, May 13). Due to the order being placed on a Friday, the griddle would ship Monday. The ETA for the product was May 23. The customer was frustrated and canceled the order. A full refund was issued the very next day. The customer reached out to us before our business hours and we were unable to get back until an hour later. We tried to call the customer multiple times to confirm the refund, however, the customer is avoiding all of our calls.
Customer Response
05/23/2022
Home Gladly Response
05/24/2022
They also mentioned an estimated delivery date of May 23 because the shipping procedure will be expedited. Despite the fact that we do not handle orders on weekends, we made every effort to ensure that she received her item sooner, but this was beyond our control. On our website, we also stated that shipping will take two business days. I have attached the proof showing that we tried to contact this customer for an update but no response. She reached us before business hours so we were unable to respond.
Screenshot of the call logs.
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