ComplaintsforHodgetwins LLC
Online Retailer
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Complaint Details
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Initial Complaint
09/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a Tshirt Aug6, 2024 only received a generic thank you for your support email. No tracking information what so ever. Aug 21, 2024 I emailed asking about shipping and that I never received anything else from them. Another generic email stating theyre behind and I should be getting my order soon. Its now sep17, 2024 and still have no shipping information, no t shirt Nothing! Very disappointed! I spent almost 40 on a shirt because I support these two and their beliefs. Very surprised at this service.Business response
09/18/2024
Good afternoon! I am so sorry for the delay in shipping your order! It has been processed through our warehouse and is in transit via ***** It is expected to be delivered on September 20, 2024. Here is a link to the tracking: ************************************************************************************** I also included a screenshot of your order page showing that it has been shipped along with the tracking information.Customer response
09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have now received my item.
Sincerely,
*************************Initial Complaint
08/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered an order on July 31, 2024. I spoke to an automated thing once that said sorry the delay was do to back order. Now I can't reach anyone and I haven't gotten my product. They also charged me but I have not received any goods or services.Business response
08/27/2024
Hi, *****! I am so sorry for the delay in your order! I completely understand your frustrations. Your order was placed on July 31 which was the last day of our giveaway. We received a record number of orders which are taking longer than usual to get out. Our production team is working on your order and it will likely be shipped next week. As soon as it ships, you will receive an email with tracking information. If you have any other questions, please feel free to email us at ************************************* and we will be happy to help!Customer response
08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On August 1, 2024 placed an order. Web **** said average of 9 days for delivery. After 14 days I called and they hadn't even shipped the order. They then shipped it. If I hadn't called, they never would have shipped my order.Business response
08/27/2024
Good afternoon, ******! I apologize for the issues with your order. I understand the frustrations of having to wait. We had a record number of orders come through on July 31 due to the last day of the giveaway. Because of that, it is taking longer than usual to get orders out. Our team is working hard to get caught up and I assure you that your order would have been shipped as soon as we had the items available. We are shipping orders in the order that they were placed. I see that it was delivered to you on August 20. I have issued you a $40.03 store credit (the amount of your order). You will receive that code in an email and it will be valid for one year.Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This website offers items for sale. I have placed two orders (two weeks since the first) and have not received any of the products nor even tracking information. I'm beginning to think this is a scheme of some sort as I have not spoken with anyone who has received product from them. I have contacted them via email on 3 separate occasions and only receive boiler plate responses.Business response
08/27/2024
Good afternoon, *******! I apologize for the issues with your order and the delay in shipping. Both of your orders were cancelled and have been refunded via ******* Please let me know if you have any other issues or questions and I will be happy to help!Initial Complaint
07/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
June 2, 2024 Order #SH348577 Contacted them 10x online and same old canned answer. We are overwhelmed and will escalate this. No one responds.Tracking number shows label created July 8 but never made it to PO.Business response
07/12/2024
We are very sorry for the delay in getting this order shipped out. Order SH348577 is being shipped out today. Customer should start seeing movement from the tracking number this weekend with delivery next week!Initial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I place an order amount of 30 dollars.I emailed them and they did reply . At first they said they did see I place an order recently. I then asked for confirmation of my entry tickets for the truck giveaway.They said we see you place an order but no giveaway entries.I said that doesnt make sense because that is how you get entries.Then they changed there story to and said the last order I place was almost a year ago. I also sent them my bank statement showing they the money was taken out .They basically said sorry about your loss and talk to your bank .I love watching the twins and Im sure they are not out to hurt or scam people but there system ***** and take money from the people that are stupid enough to give money.Just dont do it would be my advice.Business response
02/08/2024
We have been in constant communication with customer about his most recent order issues. A screenshot of every order he's ever made was sent to him with the last order coming in January of 2023. The story only changed because the first customer service agent to look into this mistakenly said they found an order from January, but that order was from the previous year. This information was then given to the customer. Despite the bank showing that money had been taken out, we could not issue any type of refund or delivery of goods with zero record on our end that that order was ever made. A $30 store credit was issued instead to customer because we cannot issue any type of refund without their being a purchase. At this point, advising the customer to take it up with their bank was the only remaining optionInitial Complaint
01/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 9/29/2023 I inquired about how much the price would be to enter into a sweepstakes & when I went to the following screen to check out it automatically charged my card. I still wasn't sure how much they took until I went to my card statement. I immediately disputed the charge & was sent an email informing me of a store credit & that I would receive another email for the store credit (which I did not). I have emailed them several times telling them to please refund my money to my card. I also disputed with my bank but they denied my refund on 3 separate occasions. I just want my money put back. They can not take my ********* never received any products or services from them.Business response
02/05/2024
We informed the customer that since there was an ongoing dispute that we could not issue a refund, but instead we offered store credit to cover the amount spent.Customer response
02/09/2024
They are lying. I have sent my dispute through 3 times & it keeps getting denied from this one finalized on 10/10/23. I have even called & spoke to someone at their corporate office & have not heard back since from them. They tried issuing me a gift card to their website & I declined it. Their reason was bc it had been 3 months since the transaction when I requested a refund days after the money was taken off of my card. I want my money back!!!Business response
02/22/2024
We have not heard from the consumer for over a month after reaching out to resolve the issue at hand. Per our policy, we cannot issue any sort of refund after 30 days. Store credit was issued to cover the cost and sent to the consumer. During disputes, we must submit evidence to the consumers bank. Only one dispute was filed from the consumer and the bank ruled in our favor due to the evidence sent in on our behalf.Customer response
03/08/2024
I requested a refund a few days after the money was taken off my card. It had not been a month. There policy was not that they could not issue a refund to my card 3 days later. I am not interested In patronizing this business so a store credit will not suffice for me. Especially after them doing bad business with me. I disputed the transaction over & over on cash app & they denied it several times. I just want my money back! That is not fair that they are trying to decide how my money is spent by giving me a store credit when I followed their policy only 3 days after I seen the money was taken out of my account. I included in my last response a picture of the dispute. This is not on my error but there's & I demand my money back!Business response
03/11/2024
The reason we could not issue a refund was because before we were even contacted by the consumer, she had filed a dispute. Like we've stated before, during an ongoing dispute, we are not able to issue refunds or ship out orders. That is why we issue store credit to cover the cost of whatever is being disputed. Also stated before, we won the dispute by providing the consumers bank with evidence on our behalf. At this point, we have done everything we can.Initial Complaint
08/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I entered a Truck sweepstakes with the ***** Twins it said the entry was four dollars . They charged me 40 dollars . Soon as I made order . I sent three emails to cancel , and I Also called and left a message . They just sent me info thats it been shipped . I made order Aug 1 2023 , and cancelled it hour later and they still sent the order . I want a full refund the order number is Sh214-722Business response
09/06/2023
The customer placed the order on August 1, 2023 and emailed the same day requesting a cancellation. The order was shipped the same day and I also responded to the customer the same day. The pricing for his order was explained to him and he was informed that the order had been shipped. I let him know to email me back as soon as he received the package so I could send him a return label to send the package back for a refund. The customer never reached back out to let me know that the order was delivered and he needed a return label. I am happy to send the customer the return label so he can send his order back and received a refund.Business response
09/06/2023
The customer placed the order on August 1, 2023 and emailed the same day requesting a cancellation. The order was shipped the same day and I also responded to the customer the same day. The pricing for his order was explained to him and he was informed that the order had been shipped. I let him know to email me back as soon as he received the package so I could send him a return label to send the package back for a refund. The customer never reached back out to let me know that the order was delivered and he needed a return label. I am happy to send the customer the return label so he can send his order back and received a refund.Initial Complaint
06/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered from the company. My order number was SH169909. One item I ordered I DID not get. Instead, I got a duplication of one of the other items. I sent email after email. ABOUT 18. This happened about 2 weeks ago. FINALLY THEY RESPONDED. They said they would give me a gift card for the price of the item to reorder. FINE except when I go to order they want me to pay for shipping when I did already.. IF A BUSINESS MUCKS UP AN ORDER I DO NOT CONSIDER MYSELF RESPONSIBLE TO PAY RESHIPPING ON THE CORRECT PRODUCT. I sent them emails about this. ONE DAY I SENT THEM ABOUT 12 emails. THEY NEVER RESPONDED. So at this time, I am filing a complaint. My phone is ****************. THANK YOU FOR YOUR ATTENTION TO THIS MATTER.Initial Complaint
06/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered 3 items. A hat, a hoodie, and a t-shirt on May 26th. A package arrived on June 12th with only the hoodie. No hat, t-shirt, or even a packing list. I have emailed the company multiple times, tried the chat on the store, and called the numbers on the web site, and the one here. I have not got any response, not even an automated one. My order number was Order #SH164951, and was $102.
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Contact Information
Customer Complaints Summary
18 total complaints in the last 3 years.
7 complaints closed in the last 12 months.