ComplaintsforHonda West
New Car Dealers
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Complaint Details
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Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Oct. 20th my car was towed to Honda West because it was under Warranty. My 14,500mile Honda crv xl needed a new fuel pump. On Oct 24th I picked up my car with the fuel on fumes! I was so upset I left and got my gas. I'm a senior and my husband is disabled. I need a reliable car! The next day realized I didn't have my key fob! I have called at least daily and have gotten the run around. I NEED a key fob and they lost it! It's now been 2 wks! Please helpCustomer response
12/10/2023
Honda West did provide me with a new key fob at no expense to meInitial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a $50K+ odyssey elite from this dealership, brand new. I only have 35K miles on it now but I have had nothing but problems caused by their negligence from repeated visits where they miss things and now I'm into the extended warranty period due to time frame and the "Bumper to Bumper" extended warranty they sold me doesn't cover the issues they didn't address before as well as horrid service procedures. And now they have my van for the second day and they didn't set me up with a rental in time which was approved by the extended warranty insurance. Now they say "their" rental place is closed. SO that will be at least 3 days without any car. This is the worst experience I have ever had with a car dealership. I am NEVER buying a Honda again. And never from this dealership again! The absolute worst dealership in Las Vegas! They need to honor the reports I made during the original warranty period about my sliding doors not closing right, as well as make this right about them selling me a "bumper to bumper" extended warranty that does NOT cover "Bumper to Bumper" because that is incredibly unethical sales and probably a violation of some kind of consumer law. And they need to address the situation they put me in without a car due to their lack of adequate communication and follow through. And they need to address their overall negligence in their servicing of my vehicle.Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sonic/Honda West in Las Vegas misled and took advantage of my wife. Since when does a Honda Passport with ****** miles need a full transmission service, for $400? But this is recommended by Honda they said. LIARS! Honda recommends ****** - to ******* miles. This Honda West dealer is dishonest and practices non-transparency. They take advantage of first responders and prey on women. Then they greedily add a $50.00 SHOP CHARGE AMONG OTHER BOGUS CHARGES. That is for cost of rags etc. Disgraceful. I plan on widely making the public aware of their greedy tactics. ******Customer response
08/25/2023
I have tried to call 3 times. No answer or put on hold. This is the number for the whole dealership. If Honda West really wanted to hear my concerns they would make it easier with a name and number of a specific person or call me, I am always available. I have emailed the General Manager but no response. Does everyone get the picture here? They could care less! I am getting in touch with Honda Corporate today. Thank you BBB.Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid 6157$ for warranty to cover car bumper to bumper and yet they still try to charge. They dont fix the problem in one setting, you have to go 3-4 times and take Time off and still not get it fixed. They have zero communications skills. Terrible dealership.Initial Complaint
07/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had my a/c compressor and condenser replaced via Honda West. When I get the car back I called them and it's documented that the a/c was not working properly. They had me bring the car back and claimed nothing was wrong. I continue to have the same issues. Summer hits again and I call them again, they stated that the condenser had a leak and it was going to be replaced. If the condenser had a leak it means the compressor was working extra hard on low Freon. I am convinced my compressor is out because the a/c keeps getting hot. I have 3 kids and one is an infant every time we go on road trips they are sweating because it's hot and it's unsafe for them since we live in the dessert. I would like this repaired asapInitial Complaint
07/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Case #******** w/Honda America. My brand new 2022 Honda Civic Sport has a badly leaking passenger side rear shock, which was confirmed during my servicing yesterday, Friday July 1, at Honda of West Sahara, Las Vegas. The Service Advisor named Henry advised me to just keeping driving the car until the part comes in, which he stated wouldn't be until late August. This is unsatisfactory as my wife and I only have one car, which we need to go to work every day. When I picked up my car from servicing on Friday, July 1, Henry was gone for the day, however I did speak w/another Service Advisor named RJ. RJ stated that I should not be driving the car and that Honda could work on getting an after market shock in a more timely manner. RJ stated someone would call me on Saturday morning from Honda West Sahara, but no one did. My wife and I subsequently went to Honda West Sahara on July 2 and spoke with Service Advisors Marc and Evan. Evan stated that he would attempt to get approval, but due to the holiday weekend, the soonest would be on Tuesday, July 5. On Tuesday, Evan advised Honda won't approve an after market shock and is telling me to keep driving until end of August with a shock that leaks to the point of a puddle of liquid on my garage floor each night. On July 2, I opened a case with Honda America (corporate office). Today, July 7, I finally managed to get ahold of a case manager named Danielle who stated she will look into it, however said that I may want to consider paying out of pocket and having my brand new car, which is supposed to be under warranty, fixed on my own and not by Honda. I feel that Honda is not honoring my warranty and certainly not doing everything they can to fix my car, which should not be driven with the current excessive leak. I bring up to everyone I speak to an Honda that RJ said I should not be driving the car, but no one wants to hear it. Honda could do more to assist me, with a new car I purchased from Honda West in January 2022.Business response
09/03/2022
Consumer Response /* (2000, 18, 2022/08/29) */ *********** Sun, Aug 28, 8:36 AM (1 day ago) to Better They finally fixed my brand new 2022 car after months. I had to file a complaint w/the corporate office and send emails to several high ranking vice presidents in the corporate office before they would do anything.
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Contact Information
Customer Complaints Summary
9 total complaints in the last 3 years.
5 complaints closed in the last 12 months.