ComplaintsforCenter for Wellness and Pain Care of Las Vegas, Inc.
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Complaint Details
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Initial Complaint
05/23/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
In Aug 22 I was contacted by *********************** (sub contracted by Center of Wellness and ********* of LV) offering a new service of health monitoring that would be at No cost to me, completed covered by my insurance !Now come to find out Tricare doesnt cover service and I am now being billed for services I was told were covered. I have been contacting this office since Jan 2023 and getting nothing but a run around and finger pointing!Resolution wanted: No costs/billing to me as Promised by the *********************** subcontractor of Center of Wellness and ********* of LVBusiness response
06/12/2023
Hello there!
Thank you for reaching out to us regarding the corrective action taken for our patient complaint. We wanted to let you know that we have been in contact with the patient multiple times and have offered our sincerest apologies for any inconvenience caused.
It seems that there was a miscommunication regarding potential charges for CCM services due to an error in our computer system. We have notified the patient by phone and have advised them to discard any statements they may receive as we work diligently to fix the issue with our computer system.
We appreciate your understanding and patience during this time.
Customer response
06/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
6930 S Cimarron Rd Ste 260
Las Vegas, NV 89113-2135
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.