At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 4050 W Harmon Ave Ste 1, Las Vegas, NV 89103-5502
- BBB File Opened:
- 9/7/2021
- Years in Business:
- 8
- Business Started:
- 11/4/2015
- Business Started Locally:
- 11/10/2020
- Business Incorporated:
- 11/4/2015
- Accredited Since:
- 9/8/2021
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 51
- Hours of Operation
Primary
- M:
- 7:00 AM - 6:00 PM
- T:
- 7:00 AM - 6:00 PM
- W:
- 7:00 AM - 6:00 PM
- Th:
- 7:00 AM - 6:00 PM
- F:
- 7:00 AM - 6:00 PM
- Sa:
- 7:00 AM - 6:00 PM
- Su:
- Closed
- Business Management
- Mr. Zachary D. Gehner, Managing Member
- Contact Information
Principal
- Mr. Zachary D. Gehner, Managing Member
Customer Contact
- Mr. Zachary D. Gehner, Managing Member
- Additional Contact Information
Phone Numbers
- (702) 202-4881Other Phone
Email Addresses
- Primary
- (702) 202-4881
Industry Tip
BBB Tip: Finding the right landscaping and lawn care pro can save you time, money
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Caila W
03/21/2023
US Turf, LLC Response
03/28/2023
We are sorry to hear your experience with our company was not up to your standards. From your point of view, we look like a "horrible" company, though half of what you said was not true.
Your estimate was done on 1/6/23 and you didn't pay the deposit (to get started) until 1/27/23. Our advertisement for "free paver border, free estimate and free design" ended on 12/31/22. Besides the point, we would have honored the advertisement anyways. At the bottom of the advertisement, you will note that restrictions do apply. When an estimate is done, we did not charge you for the design (as a separate line item) or add the pricing of the design into the total cost, but keep in mind, you had another promotion already DISCOUNTED on the invoice. Only one active promotion can be applied at once.
Now we do not offer patio covers or patio cover installations as a company, but work with a third party to get the work completed. This company is Lake View Patios, who handle all invoicing and work related to the patio covers. We gave you pricing based on the items you requested us to get done for you. Now as a contract was not signed, and you requested changes before the project had started, we of course have to adjust our pricing according to the items you wanted to ADD. You changed the length and size of the patio cover, wanting pricing on firepits, etc. and then got mad when the price of the project went up. We knew then that this was not going to work, as you requested additional work and did not want to pay for it. You can't go with any other company and request one thing, then add another area and expect it to just be thrown in..... The material cost, labor cost, etc. changes entirely.
You were only charged for the drawing fee, based on terms and conditions, because you wanted a full refund for the deposit. The drawing was completed, and because you were going to use it to get someone else to complete the work, we have to ensure our designer still gets paid for completing the work he did. Our office worked diligently to answer all of your questions, concerns, and issues related to the original estimator you had. You explained your side, and we took that side into account to get another estimator involved as well as the sales manager and general manager. Now that everyone got involved, we wanted to make sure every question is answered, every detail was accounted for, etc. but for some reason, you were still having issues for a second time. At this point, we agreed that we are not the right fit for you, as a business, and someone else can try to assist you. We REFUNDED you the entire amount, including the drawing fee, and LOST countless hours paid to employees in the office, two estimators going out to the property and countless hour-long phone calls for working on your proposed project. We will not consider doing business with you in the future.
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