74 Customer Reviews
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Review from Bryan F
1 star04/10/2024
I would never recommend this company. I canceled my service over 90 days ago and requested a refund. They charged me a $150 cancelation fee and I have yet to receive the refund. I have called at least 6 times (approximately every other week). I keep getting the run around about "it was sent to the refund department and is pending". From my perspective, they are a bunch of crooks! Stay away!Review from Jack M
2 stars04/01/2024
We live in a very rural NE Iowa area. We pay for 15Mbs on fixed wireless. When Gigfire (formally LTD Broadband) works, it's OK. But when it doesn't it can be horrible for 1-3 days with a download speed of maybe 500Kbs and endless drops. This seems to happen at least once a month. Someone else here said "customer service chats are polite but always give us the same answers. There is a problem upstream or we are part of a known outage" and I can attest that is our experience. In my prior life I worked as a network engineer in a very large corporate network of over 100K nodes. I know they have the ability to at least monitor service levels yet they don't appear to be proactive in doing so. It's very frustrating and I'm considering moving to another service, even if there are soft data caps.Review from Dave E
1 star11/28/2023
We have continuous issues with Gigfire internet. Paying for 10 mbps and getting 1 or 2 much of the time. Service also goes on and off completely. Customer service chats are polite but always give us the same answers. There is a problem upstream or we are part of a known outage with no estimate of when service will be restored or brought up to speed. I cannot recommend this service at all.Review from Scott h
1 star11/28/2023
Gigfire is just I pay yearly can’t get crap worth internet and always down and all they tell me is they will make a ticket and have someone look into it never once asking to send a tech out and now they won’t give a refund and want to charge me 150 dollar cancellation fee cause there **** sucks!!!!Review from Jaco D
1 star11/21/2023
They suck!! Do not use, there is no service or support!!Review from Amands B
1 star11/09/2023
Worst internet ever! It is constantly out, and when you call customer service you spend an hour on phone and they say the same thing “shows you are online on our end and everything is working” yet our box is red and we have no internet! The ppl answering the costumer support line are completely clueless! They make you unplug it, take a picture of satellite and then a few other nonsense things that don’t work! Ltd was wonderful since this company has taken over it has been nothing but trouble! My advice is if there is another option for internet go with them, you will be very disappointed with gig fire!
LTD Broadband Response
11/29/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help! According to our records, we had a technician come to your house on 11/14 and replace your outdoor equipment. After investigating your equipment since, everything seems to be in order. If you feel this is not the case, feel free to reach out to us - Our customer outreach team would be happy to assist you further. We sincerely hope this resolves any and all concerns you may have now and moving forward.Review from Barbara P
1 star11/02/2023
Gigfire is the most awfullest internet service ever. I had a local company called Rural Com and Gigfire bought them out. I wasn’t even notified they sold. I don’t have service at least 3-4 times a week. I’m on on with tech support for ever and same thing service is down and being looked at and will credit your account. I DON’T want a credit I WANT INTERNET. ??LTD Broadband Response
11/29/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help! Our Customer Outreach team has begun an investigation into your concern, and created the following ticket number regarding it CX174826. Once a full understanding of what is happening with your connection, and what will need to be done with it, someone will be in contact with you. In the meantime, you can always reach out and provide that ticket number in order to receive updates. We sincerely hope this resolves any and all concerns you may have now and moving forward.Review from Cory F
1 star11/02/2023
I have been paying $120 a month for years and have had on average an outage 1x every 8 weeks. Latest outage has been 3 days. They have not given me any details of what the problem or if it is estimated to be fixed in hours, days or weeks. Their now posted rates for a higher broadband rate is $50 cheaper a month than what I have been paying and I can’t get them to respond to me switching plans. This is the same company as LTD Broadband now Gigfire, just a rebranding..most likely due to their troubles with the government handouts they have received and not fulfilling their commitments, a good time to rebrand. It’s very frustrating that our tax dollars have been supporting them with very little oversight. Now looks like I will have to fork over $900 to ********. If you are in a rural area like I am, make sure communicate with your local officials. Funding to provide broadband to rural areas is in the billions and there are lots of winners in this just doesn’t seem to be the average rural broadband tax paying consumer.LTD Broadband Response
11/29/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback on this matter. Our team is always happy to help! We are working diligently to upgrade our network, and improve our network capabilities in order to provide faster, and more reliable service across our network. However, as we have not received government funding to do this, it is taking time to complete. It's troubling to hear about your experience, and out team would be happy to work with you to improve your experience. However, it seems that you have since canceled service with us. If you feel this is in error, or would otherwise like to work with us again - we encourage you to reach out at any time. We sincerely appreciate your past patronage, and wish you the best moving forwardReview from Theresa M
1 star10/13/2023
Gig fire is the worst internet service ever. Since taking over LTD I’ve had maybe 20 days working internet. That’s over 10 months!LTD Broadband Response
10/30/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help! I've done an investigation on your account, and it appears your connection is working as intended at this point. However, I will submit a request to our support staff to investigate further for the purposes of crediting you for any of your time down. We sincerely hope this resolves any and all concerns you may have now and moving forward.Review from Thomas B
1 star10/02/2023
Internet is down more than it works. Customer service always answers right away but they are no help. Wish I could give them zero stars.LTD Broadband Response
10/18/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help! I see that on 10/12 we sent out a technician to your residence to replace your home network equipment. As of today (10/18) It appears that you are consistently receiving your rated speeds directly to your routers We sincerely hope this resolves any and all concerns you may have now and moving forward.
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