ComplaintsforBB Company

• Initial Complaint

  08/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Their automatic payment system, month after month, has been adding little extra withdrawls, averaging about $2.50 at one to two extra charges per month. Complaints are almost impossible to make, as you can only leave a voicemail that they reply to with an email. Cancellations have been ignored and are also incredibly difficult to make.

  Business response

  08/13/2024

  Hello ****,
  
  Thank you for reaching out and bringing your concerns to our attention.
  
  I apologize for any inconvenience, but Im unable to locate an account or subscription associated with the email address you provided.
  
  To assist you more effectively, could you please share the email address associated with the ** account.
  
  Once I have this information, Ill be able to locate your account or subscription and provide the assistance you need.
  
  I'll be waiting for your response.
  
  Sincerely,
  *****
  Customer Happiness Team
  The ********************  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased on 3/6/24. Company offers 90 day money back guarantee. Requested money back on May 20 through the company's website/refund process. Company has not responded to request for refund. Emailed company again on 6/5, 6/12 and 6/19 asking for therefund. Company has not responded.

  Business response

  07/09/2024

  Hello ******,
  
  I appreciate your communication via the BBB website. I sincerely apologize for any inconvenience caused. 
  
  We understand that you purchased the product on Mar 6th and that our company offers a 90-day money-back guarantee for the 1st order of each product/bundle for one-time purchase orders. It is disheartening to hear that you have not received a response to your refund request.
  
  We take customer satisfaction seriously and strive to provide prompt and efficient service. We apologize for the delay in addressing your refund request. Rest assured, we are committed to resolving this matter promptly and ensuring you receive the refund as we found that you requested a refund on May 31st which was before the 90-day end.
  
  Once again, I apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us directly.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Nour
  Customer Happiness Team
  The BB Company 

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered the "gut bundle " from a company that claims to be in the **. Product made from US ingredients etc. I paid for expedited shipping on top of that. Once I saw my bank statement that day, the charges came from *********, *****. I was charged additional from my bank to transfer US currency to *****. I contacted the company, and they stated they are based in the ***, but the company that runs their online marketing is in *****. I asked st that time to cancel my shipment, and provide a refund. They declined, however, once I sent a screenshot of my bank charges for China currency, they gave me a credit for the $2+ charge. My Order was placed 06/06/24. My shipping was for 3 to 5 days. It is now 06/11/24. No package, no refund, and I have to change my bank card as I am afraid of China having my financial information, from what advertises as a US company. This I not only false advertising but a threat to my personal information. I want a refund and I want them to notify people they bill from ***** so they have a choice.

  Business response

  06/13/2024

  Dear ******
  
  Please accept my sincere apologies for the inconvenience and frustration you have experienced with your order with us. I understand that the appearance of a charge from a foreign business has caused confusion and concern.
  
  I would like to clarify that BB Company is indeed based in the ** and utilizes US ingredients for our products.However, we have partnered with a marketing agency based in ********* to enhance our online marketing efforts. As a result, payments made to us are processed through their payment platform, which may explain the appearance of charges from Singapore on your bank statement.
  
  I want to assure you that our manufacturing facility is located in ******, *******, where our products are blended,encapsulated, and packaged with the utmost care and adherence to strict quality standards. From there, they are shipped to our fulfillment centers nationwide and promptly dispatched to our valued customers.
  
  Regarding the shipping, our standard procedure is to process and ship orders within 48 hours. Express shipping typically takes 2 to 5 business days for the package to arrive once it is processed, as stated in our shipping policy.
  
  
  We understand your concerns about the security of your personal information. Please be assured that our website utilizes a 256-bit secure shopping cart, ensuring that all your data is encrypted and kept safe and secure. We employ trusted security measures such as McAfee Secure and TRUSTe Certified Privacy, which are the same data security standards used by banks, government agencies, and military organizations.

  Upon reviewing your account, I can confirm that your order is a one-time purchase and not a subscription order. Therefore, your payment details are not recorded since you are not enrolled in our autoship program.
  
  Once again, I apologize for any confusion or worry caused by this situation. Your satisfaction is of utmost importance to us. If there is anything else we can do to address your concerns or if you have any further questions, please do not hesitate to contact us.
  
  Thank you for your understanding and patience in this matter.
  
  Sincerely,
  *****
  Customer Happiness Team
  The BB Company.

  Customer response

  06/13/2024

   
  Complaint: 21835845
  
  I am rejecting this response because: I requested it to be refunded, as there were so many inconsistencies with this entire transaction. Whwn I stated on the 7th, to recall the package from the "facility" it has been sitting at, awaiting a label, i was told it wasn't possible since it shipped. It did not ship for 3 days, and is still in transit, meaning if it's not here today, I paid additional for no reason. I do not want the package, I am extremely disturbed by the way this supposed US product is made in ** with US ingredients  etc, yet you charge through **********  

  Requested refund. 
  
  Sincerely,
  
  ******************************

  Business response

  06/15/2024

  Dear ******,
  
  Thank you for reaching out to us. I apologize for any inconvenience caused by the inconsistencies in your recent transaction. I understand your frustration regarding the delay in shipping.
  
  Upon further investigation, we have confirmed that your order has been successfully delivered. We apologize for any delay that *** have occurred.
  
  I would like to clarify that our express shipping method typically delivers within 3-5 days. Please note that orders are generally processed and leave our warehouse within ***** hours after receiving them. It's important to mention that we do not process orders on public holidays. This information is available on our website for reference.
  
  Regarding your concerns about our products, we want to assure you that they are manufactured in a GMP-certified, ****registered facility located in *******, ***. Our facility consistently passes regular *** audits, and all ingredients used in our products adhere to *** standards. We encourage you to read the positive reviews from our lovely customers who have achieved great results with our products.
  
  In regards to payment information, please be assured that we do not store any of your payment details. When placing your order, your payment information is securely processed through our website's 256-bit secure shopping cart. This encryption ensures that 100% of your data is safe and secure. Our website also utilizes McAfee Secure and TRUSTe Certified Privacy, which are the same data security standards used by banks, government agencies, and military organizations.
  
  Once again, I apologize for any confusion or worry caused by this situation. Your satisfaction is our top priority, and we appreciate your understanding and patience. If there is anything else we can do to address your concerns or if you have any further questions, please don't hesitate to contact us.
  
  Thank you for your understanding and for being a valued customer.
  
  Sincerely,
  Nour
  Customer Happiness Team
  The BB Company

• Initial Complaint

  05/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  VERY sketchy business practices. Ordered off their site instead of Amazon because they offered a$10 discount. Got no tracking or estimate of shipping upon completion of order only bot generated emails trying to get me to buy more. Getting conflicting info saying one place I cant cancel cuz its already shipped then another saying no its delayed. No legit way to contact company and no response to my email. Took my money but no product in return. Appears to be out of country in *********. Want refund.

  Business response

  05/23/2024

  Hello *****,
  
  We appreciate your communication via the BBB website. We sincerely apologize for any inconvenience caused and we regret any confusion or frustration this may have caused you.
  
  Upon investigation, we discovered that the payment had been pending on PayPal for an extended period of time, but it has now been successfully processed. We apologize for any delay, as this was beyond our control, and PayPal was responsible for the payment delay. Rest assured, your order is currently being processed and will be shipped out soon.
  
  Regarding contacting us, we found no record of an email being sent from the email address associated with your order. We want to inform you that you can reach out to us through our website by clicking on the "Contact Us" option. There, you will find two ways to get in touch with us: through live chat or email. Our customer support team is available 24/7 and will be delighted to assist you with any requests or inquiries you may have.
  
  Once again, we apologize for any inconvenience caused and we appreciate your understanding in this matter.
  
  If you have any further questions or require additional assistance, please feel free to inform us. We are here to help!
  
  Best regards,
  Nour
  Customer Happiness Team
  **********************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********************* May 10, 2024 at 2:25AM This is a follow-up to your previous request #****** "Follow up"I am flabbergast that your company will not give a refund for products that are unopened and have the same envelope as delivered. If you recall, I opened them when you were on the phone with me because you couldnt find the orders and we didnt know which ones were in the envelope. I asked if you knew and you said you couldnt look up by the tracking number. The product has the seal intact and the expiration date is still good as well as the dates to return. I dont understand as a business owner myself why you wouldnt want to help and keep a good client. I have many things that I order on a monthly basis of which none of companies ever had a problem returning unopened product. Some of the companies even have been so nice and even gave a refund for open bottles. Would you please ask your manager for a one time exception for a refund on the two item that were sent wrongly by the company. I left a message to have my subscription be on hold for the probiotics, and requested to only have the prebiotic's delivered.*********************

  Business response

  05/16/2024

  Hello *****,
  
  Thank you for reaching out to us via the BBB website. We deeply regret any inconvenience and we are sorry for the confusion or frustration this may have caused you.
  
  We want you to achieve the best health possible and hope you find products or methods that better suit your needs.
  
  Please note that the 180-day money-back guarantee has unfortunately expired. The guarantee period started from your first order's delivery on October 27th, 2023, and ended on April 24th, 2024.
  
  Regarding your return request, as stated on our website, we do not accept returns of foods and perishable goods such as our supplements. Returning the product could compromise its integrity, and we cannot ensure its condition during transit.
  
  Once again, we apologize for any inconvenience caused and we hope for your understanding in this matter.
  
  If you have any further questions or require additional support, please don't hesitate to let us know. We are here to assist you!
  
  Sincerely,
  Nour
  Customer Happiness Team
  **********************

  Customer response

  05/17/2024

  Dear BBB,

  I had called the company several times before with no response from the company. Only after I left a message did someone get back to my VM regarding my concerns over the continual subscription(s) that I asked to stop, they said they would cancel my subscription for the probiotics. I only wanted the prebiotic shipped. They continued shipping it unauthorized.

  My brother had back surgery and then heart surgery and I was his only caretaker.

  After their call I new it had been taken care of.

  It wasnt brought to my attention u til I received yet another wrong order.

  it Doesnt stand to reason that the reason they will not return the item due to regulations on food products or supplements?

  They said they would return it if the original box was t opened.  So what difference would that be with regard to their regulations , it still would have been the same amount of time past the 180 day.

  May 4, 2024, 2:07?AM GMT+8 
  Hi *****,
   
  Thanks for reaching back to us!
   
  Could you kindly inform us whether the package is entirely unopened or if only the bottles inside remain unopened for your order BB3763270?
   
  If the package is unopened, here's how you can proceed:
   
  1) Simply write "RTS" (Return to Sender) on the package.
  2) Place the package back in your mailbox for return.
   
  Once the package is returned, please inform us, and we will promptly process your refund.
   
  However, if the package has been opened, I genuinely regret any inconvenience this may have caused. unfortunately, we're unable to process refunds/returns beyond the 180-day guarantee period for your subscription (Ended on Wednesday, 24 April 2024). We apologize for any inconvenience this might cause and want to ensure you have all the necessary information.
   
  If there is any other way, we can assist you or if you have further questions, please do not hesitate to let us know. We are here to support you in any way we can within the scope of our policies.
   
  Feel free to let us know if there's anything else we can help with.
  Have a healthy week ahead!
  Sincerely,
  *****
  Customer Happiness Representative
  **********************
   
   
  
  
  
  *********************
  May

  The bottles are unopened with the seal on them plus the expiration date is good for 2 years.

  This is bad service. As Ive told Better Bodies ;other supplement companies have given refunds for unopened product past there refund policy. Especially when the company was at fault for continuing to send them to me.

  i would like a refund.

   

  *********************

   

   

  Customer response

  05/18/2024

   
  Complaint: 21706803
  
  I am rejecting this response because:
  

  Dear BBB,

  I had called the company several times before with no response from the company. Only after I left a message did someone get back to my VM regarding my concerns over the continual subscription(s) that I asked to stop, they said they would cancel my subscription for the probiotics. I only wanted the prebiotic shipped. They continued shipping it unauthorized.

  My brother had back surgery and then heart surgery and I was his only caretaker.

  After their call I new it had been taken care of.

  It wasnt brought to my attention u til I received yet another wrong order.

  it Doesnt stand to reason that the reason they will not return the item due to regulations on food products or supplements?

  They said they would return it if the original box was t opened.  So what difference would that be with regard to their regulations , it still would have been the same amount of time past the 180 day.

  May 4, 2024, 2:07?AM GMT+8 
  Hi *****,
   
  Thanks for reaching back to us!
   
  Could you kindly inform us whether the package is entirely unopened or if only the bottles inside remain unopened for your order BB3763270?
   
  If the package is unopened, here's how you can proceed:
   
  1) Simply write "RTS" (Return to Sender) on the package.
  2) Place the package back in your mailbox for return.
   
  Once the package is returned, please inform us, and we will promptly process your refund.
   
  However, if the package has been opened, I genuinely regret any inconvenience this may have caused. unfortunately, we're unable to process refunds/returns beyond the 180-day guarantee period for your subscription (Ended on Wednesday, 24 April 2024). We apologize for any inconvenience this might cause and want to ensure you have all the necessary information.
   
  If there is any other way, we can assist you or if you have further questions, please do not hesitate to let us know. We are here to support you in any way we can within the scope of our policies.
   
  Feel free to let us know if there's anything else we can help with.
  Have a healthy week ahead!
  Sincerely,
  *****
  Customer Happiness Representative
  **********************
   
   
  
  
  
  *********************
  May

  The bottles are unopened with the seal on them plus the expiration date is good for 2 years.

  This is bad service. As Ive told Better Bodies ;other supplement companies have given refunds for unopened product past there refund policy. Especially when the company was at fault for continuing to send them to me.

  i would like a refund.

   

  *********************

   

   

  
  Sincerely,
  
  *********************

  Business response

  05/19/2024

  Dear *****,
  
  Thank you for getting in touch with us. We appreciate your contact and would like to extend our apologies for any inconvenience you *** have experienced.
  
  Upon reviewing your account, we found that your first request to cancel the subscription was received on May 2nd, 2024, and it was successfully canceled on the same day as per your request.
  
  Regarding the packages, we want to clarify that during our live chat conversation, we asked you if the package was unopened to write "return to sender" on the package and place it back in the mailbox with the flag up. Unfortunately, you mentioned that the package had already been opened. Please note that we don't accept returns for opened packages due to our refund / return policy.
  
  Furthermore, we would like to clarify that your subscription was specifically for Provitalize. In December, as a token of our appreciation for your loyalty with three completed orders, we included a one-time complimentary bottle of Previtalize in your subscription. However, after that, your subscription was reverted back to Provitalize only. We couldn't locate any previous requests from you to change your subscription to Previtalize.
  
  We hope this clarifies the situation, and we apologize for any confusion that *** have arisen. If you have any further questions, concerns, or if there's anything else we can assist you with, please feel free to let us know. We are here to help and ensure your satisfaction.
  
  Sincerely,
  *****
  Customer Happiness Team
  Better Body Co.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am trying to cancel my subscription to their product. It is not working for me. And I cannot seem to be able to get this job done.

  Business response

  04/08/2024

  Dear *****,
  
  We sincerely apologize for the inconvenience you experienced while attempting to cancel your subscription. We understand the frustration this may have caused you.
  
  We want to inform you that your subscription has been successfully canceled as of April 7. You will no longer receive any future shipments or be charged by Better Body Co.
  
  If you have any further concerns or require any assistance, please don't hesitate to reach out. Our team is here to help.
  
  Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. Your understanding is greatly appreciated.
  
  Sincerely,
  *****
  Customer Happiness Team
  Better Body Co.

• Initial Complaint

  03/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received my third order of Provitalize probiotic on Feb 23, 2024 from Better Body Co. The previous 2 orders were received without incident. All three bottles in this last order have a heavy residue of a yellow/orange powder on the outside of the capsules which had stained the cotton insert and desiccant package. My fingers became stained just handling the capsules. I understand that one of the key ingredients in the capsule is Turmeric which does have a distinct color. However, none of the capsules appeared to be broken in any of the 3 bottles. I did not experience this powder residue in any of the last 6 bottles I received in my previous 2 orders. I contacted Better Body Co. and told them I was uncomfortable with the fact that there is such a heavy residue of something on the outside of the capsules and that I would like to have a new shipment sent to me which does not have this unknown residue on the capsules, or a refund. I sent pictures to show them how bad the residue was. They responded with a statement saying 'After reviewing your order history, we regret to inform you that you are no longer eligible for the Money Back Guarantee. The *** period is limited to 90 days from the date of the delivery of your first one-time purchase, and as this period has passed, we are unable to process a refund or return for your order. However, we want to assure you that there is no issue with the pills you have received, and they are safe to take as directed. In the second quarter of 2023, our manufacturer initiated updates to enhance the quality and standards of our supplements. As long as the bottles and package are sealed securely, no broken pills so no worries.' I do not know how they can make a safety assessment based on a picture. How do I know that these capsules were not swept up off the floor? Their *** policy basically allows them to deliver poor quality products with no repercussions.

  Business response

  03/04/2024

  Dear ******,
  
  Thank you for reaching out to us via the BBB website. We deeply regret any inconvenience and we are sorry for the confusion or frustration this may have caused you.
  
  We want to let you know that Provitalize contains turmeric, which has a particularly strong color and may stain the cotton a little or the capsules.
  
  The cotton, which helps to keep the capsules dry, is also absorbent in nature, and thus it may absorb the color and look a bit yellow.
  
  Rest assured the capsules have passed our facility's quality check and safety check, so you can consume them safely.
  
  Please rest assured the capsules are safe to be taken as long as the bottles were sealed when you received them.
  
  Once again, we apologize for the inconvenience and assure you that we take product quality and customer satisfaction seriously. We appreciate your understanding.
  
  Should you require further support ********** us know. We're here to help!
  
  Sincerely,
  Nour
  Customer Happiness Team
  **********************

  Customer response

  03/04/2024

   
  Complaint: 21375176
  
  I am rejecting this response because: I am not satisfied that the product they delivered is safe to consume.  None of the 6 previous bottles of the same product I received ever had such residue on the capsules and cotton insert.  The capsules were clear and clean.
  
  Sincerely,
  
  *****************************

  Business response

  03/05/2024

  Hi ******,
  
  Thanks for replying back!
  We would like to let you know that Provitalize is manufactured in a GMP-certified, ****registered facility located in *******, ***. We're proud to say the facility goes through and always passes the regular *** audit! 
  
  Also, we employ high standards through strict tests and checks at all stages of production. This ensures that our customers receive only top-quality products, as each bottle contains only what is needed while adhering to US standards and compliance requirements.
  
  As mentioned previously, Provitalize bottles contain turmeric, which has a strong color and might cause slight staining on the cotton or capsules.
  
  The cotton serves the purpose of keeping the capsules dry and also has absorbent properties, hence it may absorb the color and appear slightly yellow.
  
  Please be assured that the capsules have undergone thorough quality and safety checks at our facility, ensuring their safe consumption as long as all of the capsules are intact.
  
  You can confidently take the capsules as long as the bottles are properly sealed upon delivery.
  
  Once again, we apologize for the inconvenience and assure you that we take product quality and customer satisfaction seriously. We appreciate your understanding.
  
  Should you require further support simply let us know. We're here to help!
  
  Sincerely,
  Nour
  Customer Happiness Team
  **********************

• Initial Complaint

  01/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on 11/2823 and the company,On their website they state a 90 day money back guarantee on their product. I have tried to reach out to them multiple times to start the process of a return (I am within 60 days) as it isnt doing what it stated and although their website says they will respond within 48 hours I have heard nothing back from them to start the process. There is no phone number or way to talk to them outside of their Email process which they arent replying to!

  Customer response

  01/25/2024

  Just received notification that they are refunding my money after I tried to reach them via web chat. They still need to update their email policy if they arent going to respond to inquiries in the ***** hours they have on their site. 

• Initial Complaint

  01/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Product purchase January 17 and received today January 22nd. I had purchased this previously and what received was different in color and smell. I reached out to them, and they informed me that it was past the 90-day return policy which I don't understand when it is still not even ********************************************************************** uneasy taking them and would not do so even though they say the product is still the same. I would not risk it. I even provided picture so they could see the difference. I also told them they had to inform of any changes happening and let the client decide whether to buy it or not. I was never informed that any changes had been made to the formula. This is something delicate as it is a supplement that could harm my health and wellbeing. I have seen a lot of other people complaining about this product. I also think the product claims to do something it does not work for.

  Business response

  01/23/2024

  Hi ********,
  
  Thank you for reaching out to us via the BBB website. We are sorry for any inconvenience that *** be caused.
  
  We understand your concern about the color of our capsules. 
  We want to let you know that in the second quarter of 2023, our manufacturer initiated updates to enhance the quality and standards of our supplements.
  
  These changes are reflected in the color profile of our products, specifically:
  
  Provitalize: The color now appears more yellow and mustard compared to the previous orange and bright hue. This alteration is a result of a thorough review and update of the sources for all probiotic strains and botanical ingredients, totaling at least seven components. Due to the inherent color variations in each ingredient, they collectively contribute to the observed color change. Its important to note that the formula itself remains unchanged, as indicated on the label.
  Please be aware that these updates have been gradually implemented, leading to variations between production batches.
  
  In essence, we want to reassure you that these formula revisions were made from the source to enhance your experience and the effectiveness of our products. Elevating product quality is critical to providing a positive customer experience, enabling us to continue our mission for the long term. 
  
  Also, amongst the ways we have tried to keep our valued customers informed, we sent an email detailing these updates. We are sorry to know that you didn't receive the email.
  
  Regarding the smell, we would like to mention that the smell *** differ as our product now has a stronger ingredient composition. However, it should still carry a natural herb scent, as it always has.
  
  According to our refund/return policy for One-time purchases:
  90-day money-back guarantee on the first order of each unique product/bundle.
  Upon checking further, we found that you placed your 1st order to Provitalize on Feb 22nd, 2023 and it was delivered on Mar 2nd, 2023.
  Unfortunately, we can't process any refunds or returns as the 90-day money-back guarantee has been exceeded since May 31st, 2023.
  
  Again, we are sorry for any inconvenience or confusion that *** caused.
  
  Should you require further support simply let us know. We're here to help!
  
  Sincerely,
  Nour
  Customer Happiness Team
  **********************

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased provitilize and previtilize on December 4,2023 the total came to $93.45 as of today I have emailed them 18 times. I had my bank dispute the charges. They will not refund my money because of the dispute. They want me to take it off the charge then they will refund me.

  Business response

  01/23/2024

  Dear ****,
  
  I hope you're doing well, and I apologize for any inconvenience caused.
  
  After reviewing your account, it appears that your order was for 3 bottles of Provitalize only, and it did not include Previtalize. In regards to the dispute, we are pleased to inform you that it has been resolved in your favor. As for the refund, we recommend reaching out to your bank, and they will assist you with the refund process.
  
  We apologize again for any inconvenience or worry this has caused. Feel free to let us know if there's anything else we can help with.
  
  Sincerely,
  *****
  Customer Happiness Team
  Better Body Co.
  

  Customer response

  01/23/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  From: *************************** <************************>
  Date: Tue, Jan 23, **** at 7:13 AM
  Subject: Re: You have a New Message from BBB Serving *************** Complaint #********
  To: Better Business Bureau <**********************************>
  

  
  
  

  I have attached my bank statement. 

  Where they charged me 2 different charges. I never received the Provitilize. If I didn't order previtilize, then what was the 2 charges on my bank account?

  ***********************;

  5 ***************, *******, ** 06339

  ************ 

  
  

   

  
  
  Sincerely,
  
  ***************************

  Business response

  01/24/2024

  Hi ****,
  
  I hope this email finds you well.
  
  Your original order was for 1 bottle of Provitalize, and then you added an upsell offer for 2 additional bottles of Provitalize, as shown in the attached screenshot. The charge for the original bottle was ***** USD ($39.20 + $5.25 shipping fee), and the charge for the upsell bottles was ***** USD.
  
  I apologize for any confusion caused, and I hope this clarification addresses the two charges for your order.
  
  If you have any more questions or concerns, please feel free to let us know. We're here to assist you.
  
  Sincerely,
  *****
  Customer Happiness Team
  Better Body Co.
  

  Customer response

  01/24/2024

  Better Body contacted me yesterday and said that they were going to refund me my money to the bank.  Sorry for the inconvenience.  I don't know what you want know.

   

  Customer response

  01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Better Body contacted me yesterday and said that they were going to refund me my money to the bank. 

  
  

  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩