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Business Profile

Police Equipment

Botach, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Police Equipment.

Reviews

This profile includes reviews for Botach, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Botach, Inc has 2 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 22 Customer Reviews

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    Review Details

    • Ben D

      Date: 12/29/2024

      Charged for ammunition they did not have. Received email it was shipped. It was all a lie. Don't do business with these frauds

    • Nicholas F

      Date: 12/03/2024

      I put an order in on Friday and took them 5 days to say it was a restricted item. No where on it did it say LEO/GOV it let me add the item to my cart and checkout and pay. Will never do business again. Very unprofessional. And now I have to wait for my money after 5 days being held up.

    • John L

      Date: 11/14/2024

      Yea they sent me cc1 lenses with 2 gas mask instead of corrective blanks to cut at a lense crafter. Over 30 days when I noticed. Refused to do anything about it despite having my order them being in original packaging.

      Botach, Inc

      Date: 11/18/2024

      Thank you for sharing your feedback. We truly regret any inconvenience you’ve experienced with your order. After reviewing the details, we see that the request was made about five months after delivery, which unfortunately falls outside of our 30-day return and exchange window.
      While we are unable to offer an exchange at this time due to the policy, we value your business and understand how frustrating this situation must be. If you have any other questions or if there’s anything else we can assist you with, please don't hesitate to reach out.

    • Zachary T

      Date: 10/01/2024

      Having to pursue a charge back because they just want to take your money and give you nothing for it.
      These "people" are you used to taking government money and not having to provide anything. Don't expect any kind of warranty or customer service from this group of jackals. If the desert were to swallow them up the world would be better for it

    • Dwight C

      Date: 09/05/2024

      I am attempting to purchase a $1200 ballistic blanket. The order was placed online with Battle Steel on 8/30/2024. The order states that it is awaiting payment, though the order is paid in full. I have left over five voicemail message across several phone numbers. No one has called back. I have sent email messages to both cs@***************** and cs@************* Yesterday, I received the following message:
      Hello,
      I hope this message finds you well. We wanted to update you on the status of your recent order.
      I'm pleased to inform you that your order is currently processing. Once your order is shipped, you will receive a confirmation email containing the tracking information, allowing you to monitor the shipment's progress.
      Best Regards,
      ?Mykala
      Customer Support
      Botach, Inc
      4775 West Harmon Ave
      Las Vegas, NV 89103
      I have some real concerns of ever receiving the produce due to the lack of communication and inability to reach anyone besides the one time by email. I suggest all beware of purchasing from this organization. If I do receive the product, that in no way compensate for the poor customer service and lack of tracking.

    • Robert S

      Date: 05/22/2024

      TERRIBLE customer service. Order at your own risk. I've had to call several times to find out WHY my order was still "pending". I finally connected with a new employee who said "I just started here"
      I cancelled my order and will NOT do business with them ever again. Shop at your own risk. I can't give them a negative star, that's why a ONE star.

      Botach, Inc

      Date: 06/04/2024

      Thank you for your feedback. We apologize for any inconvenience caused. It appears you contacted our government sales line instead of our customer service, which is available via email only. Despite not being in the right department, the person you spoke to did their best to assist you.

      We are committed to improving our service and appreciate your input. For future assistance, please email our customer service at [email protected]

    • Brian R

      Date: 04/03/2024

      This is all based on customer service.
      Only reason a 2 and not lower is they do “respond” and I have seen way worse like touch of modern.
      Either way ordered a gun with night sights. Have not shot yet as waiting for complete order. Customer service has been pretty poor as far as speedy responses and resolution. I am working on about 2.5 weeks of them “reviewing pictures of box and gun without sights” before they decide to make it Benelli problem. No proof but also waiting a week now on that and supposedly back order?? Either way very short in answers other than std “ sorry delay and thanks patience….” Probably a standard reply. Either way it’s now about a month since ordered and not complete with barely updated or info if got info got right pictures etc. Hopefully gun works but I won’t be ordering from again which stinks as I has very high hopes with this! I specially with a gun not really on market yet

    • Nicholas H

      Date: 04/02/2024

      Ordered a Gentex helmet I called Botach before placing an order to make sure the item was in stock. I asked the question at least 4 times and was assured the item was in stock and would ship right away. I was told the item was definitely in stock. A week passed I got a boilerplate email stating the item was on back-order. I'm pissed at this point but willing to wait another 2 weeks go by with ZERO communication I get the next boilerplate email that my order had been canceled. NIGHTMARE EXPERIENCE!

    • Anthony R

      Date: 01/30/2024

      I paid $160.00 and paid outrageous prices for shipping, like $60.00 for priority shipping for a 2 oz item. It got lost in the mail and never received but they didn’t care. Said they would only cancel the order when they received the item I never got. These guys are scammers through and through

    • Darren B

      Date: 12/14/2023

      Ordered a Glock G19M FBI Model Gen5 9mm Ameriglo Agent Nights. It shipped quicker than it has in the past from Botach, which was nice to see. I went to my FFL to pick it up but immediately noticed that it had the original Glock OEM sights not the Ameriglo Agent Nights (so this firearms is still at my FFL) . So I called Botach on 12/8/2023 and they apparently don't answer the phone you have to leave a message to be called back. Left my message and explained what had happened and left my order number and phone number to call me back. Nothing. I then proceeded to email at sales(at)botach.com on 12/8/2023 it's now 12/14/2023 with no reply. I proceeded to call on the 11th, 12th & 14th of December 2023. not once have I been called back. I also emailed on 12/12/2023 to cs(at)botach.com which I got a automated email saying they would respond within 24-48 hours. Still nothing!
      To say this is frustrating is an understatement!! I just want what I ordered or let me return this item for a full refund. Customer service is non existent.

    Botach, Inc is NOT a BBB Accredited Business.

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