Business ProfileforFortress Credit Pro

I have been in this program for approximately 9months. My credit scores have changed approximately 20 points across all three bureaus combined (of which the fluctuations seem to be the amount of money charged or paid to my credit usage on my credit cards, not by the results Fortress has tried to provide) I was told that we would see significant results within 90 days or so. Its been 9 months and I have not seen a significant enough change in my credit situation to justify the amount of money being charged for these services.When I started this journey with Fortress, my highest Score was 689 and lowest was 645. Here are a few items on my Not Happy list.Example 1: I was told by *****, that once the creditor has charged off an account it should no longer be reported as owed and therefore be removed from the bureau/bureaus, hence boosting my score. This was Fortress JOB, that I paid dearly for. I am aware I have issues with my credit, which is why I trusted in Fortress to help remove and/or resolve such issues. Unfortunately, its just not happening.Example 2: In December of 2022 I purchased a used car and had several inquiries from different Creditors on my credit report. I questioned this and I was told, by *****, that those should be removed and or reduced down to one or two inquiries, and yet they all remain on my credit report. Its mid-March of 2024 and they are still there. I was also told that that this was a simple fix. So where are the results from the professionals?Example 3: I was also told, by ***** that Fortress would assist me in a business line of credit (I was told $50,000, of which I have heard nothing from Fortress regarding this.) I was also told Fortress would show me how to make this $480 a month payment a tax write off. And again, I have heard nothing from this company regarding my taxes.Example 4: Why is it, every time that I call Fortress on the phone, it state, The ONLY paid on results, credit repair company? If this is the case, then why did you have me sign a financial document Financing the payment paying Fortress upfront for these services? Isnt this classified as false advertising?If Fortress, as a company, is charging individuals over $9,000 (myself and significant other) to repair credit issues, the individual WILL EXPECT to see RESULTS. At this point I am NOT looking for any double money back guarantee (which they offer.) What I want is the money I've put into this process (approximately $4,300) and to part ways. I will handle this myself from here forward. This relationship is not working. I am not happy with the current results and Fortress doesnt seem to be producing what they promised and is still charging me for. I have reached out to them (*****, **** and *****) in several text messages and emails and all I receive in return, via text, is an automated "Someone from our team will be reaching out to you today" message. Today has still not come.What I am asking is a refund of my initial investment and cancel my reoccurring draft from here forward.Thank you,*****************************