ComplaintsforMBNCARD Services

• Initial Complaint

  04/24/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Hi, i am the owner of nail shop Magic nails in *********. I am Vietnamese, this agent, his name *******************, phone number *****************, he is Vietnamese too. My nails shop was using another merchant machine, and ******************* called me to introduce his merchant company has the good rates, and no limit time for the contract. I still kept his record to talk about that. He told me sign the contract. I signed the paper he sent to my email without mention about the time of contract. That's mean i still thought i can cancel anytime i want. And after that, his merchant machine charged my nails shop so much, not cheap like he said, and magic nails wants to cancel the account but can not. Magic nails called *** many times but he did not answer the phone. When called to company, the customer ******************** said i had to pay about $4000 to terminate the contract. It looked like this is the scam from the agent to the company. Because i can not see the email signed with the agent anymore. This is a real scam. The liar person *******************.

  Business response

  05/02/2024

  BBB Response:
  
  To whom it may concern,
  
  This correspondence is in response to the BBB complaint review. Upon receipt, a review of the merchant account was performed. This merchant account was opened January 25, 2024 and processed credit card transactions until April 5, 2024.
  
  The terms and conditions of the parties commercial relationship are contained in the Merchant Agreement entered into between the parties. In order to obtain a merchant account from ******************** (MBN), ***************** indicated acceptance of the terms and conditions of the Merchant Processing Agreement (***) by signing our agreement and processing credit card transactions. All applicable rates & fees are disclosed in the *** in which we receive. The agreement was signed via Docusign by *****************. MBN will only set up the merchant account as per the rates and fees on the ***. We do not change rates on any applications before or after approval without notice to the merchant.The Early Termination Fee (ETF) and Contractual Fees are indicated on the application and the Program Guide which details the Terms and Conditions including the Contractual Fees.
  
  
  As a courtesy to the merchant, we have waived the contractual fees and ETF. E-mail correspondence has been sent to the merchant with instructions on how to close the merchant account, and return the equipment provided.
  
  In reference to the complaint statements from the merchant regarding the Sales Representative, they are an Independent Sales Representative (reseller) for MBN. We were not involved in the conversations between the merchant and the sales representative and therefore cannot determine what happened in those communications.
  
  In summary, MBN has acted, and continues to act, pursuant to the commercial agreement entered into between the parties. Should you have any additional questions and/or comments, please feel free to direct them to our offices at **************.
  
  Sincerely,
  
  MBNCARD Inc.

  Customer response

  05/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When we opened up this merchant account, we were approached by a ****************** (******, ************) representing MBN bancard services. He said he was working in a company in CA. He was on the phone, and he said he would only charge 1% flat for the credit card processing, but this was a complete lie. We called for them to change it to honor their word, and discovered that was completely not true, and they were charging us over 2.5%. Unacceptable, we asked the sales rep many times if there was no contract, and if the 1% was true, he stated over and over again it would be, and if we didn't like it, we could cancel anytime. They charged us $4000 for a machine that normally costs only $1800. But they said that the cheaper rate is why they charge money higher for the machine. They started charging us so many expensive fees everywhere, ****** was no where to be found, and now we are finding there is a 3 year contract. We bought the machine for so expensive, this is unacceptable, and complete robbery. They need to make this right in order to be a A+ on the bbb.

  Business response

  03/17/2023

  To whom it mat concern,

  This correspondence is in response to the BBB complaint review. Upon receipt, a review of the merchant account was performed. This merchant account was opened August 26, 2022 and processed credit card transactions until February 23, 2023.
  

  The terms and conditions of the partiescommercial relationship are contained in the Merchant Agreement entered into between the parties. In order to obtain a merchant account from Merchants Bancard Network (MBN), ***************** indicated acceptance of the terms and conditions of the Merchant Processing Agreement (***) by signing our agreement and processing credit card transactions. All applicable rates & fees are disclosed in the *** in which we receive. The agreement was signed via Docusign by *****************.  MBN will only set up the merchant account as per the rates and fees on the ***. We do not change rates on any applications before or after approval without notice to the merchant. The Early Termination Fee (ETF) and Contractual Fees are indicated on the application and the Program Guide which details the Terms and Conditions including the Contractual Fees.
  

  
  As a courtesy to the merchant, we have waived the contractual fees and ETF. We are closing the merchant account so you will not incur fees for March 2023.   
  
  In reference to the complaint statements from the merchant regarding the Sales Representative, they are an Independent Sales Representative (reseller) for MBN.  We were not privy to the conversations between the merchant and the sales representative and therefore cannot determine what happened with regards to the purchase of their equipment.  All equipment purchased, as the merchant indicated, reflect were paid directly to Payment Lynx (agent office where ****** works).  Any equipment refund inquiries must be resolved with Payment Lynx directly as we did not sell the equipment to the merchant.
  
  In summary, MBN has acted, and continues to act, pursuant to the commercial agreement entered into between the parties. Should you have any additional questions and/or comments, please feel free to direct them to our offices at **************.

  Sincerely,

  MBNCARD Inc.

• Initial Complaint

  08/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I'm using their merchant card service for our small business. They told us the rate will be 1.4% for credit charge but there are so many hidden fees and every month we have to pay more than 3%. They also told us we can cancel anytime with no fee but now they force us to pay almost $800 to cancel their service.

  Business response

  08/26/2022

  This correspondence is in response to the BBB Complaint. Upon receipt, a review of the merchant account was performed. This merchant account was approved on May 19, 2022 and processed credit card transactions until July 24, 2022.
  
  The terms and conditions of the parties' commercial relationship are contained in the Merchant Agreement entered into between the parties. In order to obtain a merchant account from Merchants Bancard Network (MBN), ************** indicated acceptance of the terms and conditions of the Merchant Processing Agreement (***) by signing our agreement and his continuance to process credit card transactions. All applicable ************ are disclosed in the *** in which we receive. The agreement was signed by **************. MBN will only set up the merchant account as per the rates and fees on the ***. We do not change rates on any applications after approval without notice to the merchant. Per the ***. the merchant account was set up for 1.4% with passing through card association interchange costs which is disclosed on page 2 of the ***.
  
  With regards to the *** and contractual fees for the 3 year contract, this is disclosed on the *** which was signed by **************. However as a courtesy, we have waived the 3 year contractual fees and charged minimal fees to close. We received a check for $769 which includes covering your monthly processing fees for July which was rejected back to us by your bank for account closed. The account will be closed with no additional fees.
  
  In summary, MBN has acted, and continues to act, pursuant to the commercial agreement entered into between the parties. Should you have any questions and/or comments, please feel free to direct them to our offices by calling ************** or emailing *************************************************.
  

  Customer response

  08/29/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The agent number **** who talked with me on the phone told me the rate will be 1.4% and never mentioned any different rate. He also told me that I can cancel anytime and will be no fee. I didn't pay attention to the paperwork that I signed because I believed in the agent. They are using fake 5* reviews to cover up those 1* reviews which everyone was telling the same story about how they got scammed by the *** agents. I paid the termination fee but I want everyone to know about this company so they can avoid my mistake. Check those 1* reviews if you don't believe me.

  Business response

  09/15/2022

  I do apologize, I am mistaken about the merchant account setup error as I mixed up responses. I need to remove that from the verbiage and just advise of the check not clearing and we waived the ****

  Business response

  09/15/2022

  Your account has been closed and in addition, we did receive your check however, our records indicated that we did not clear it for the **** We apologize for the miscommunications between you and your agent. If you feel this is incorrect, please reach out to us directly by calling ************** or emailing ************************************************* to rectify this immediately.

  Customer response

  02/09/2023

   
  Complaint: 19321819
  
  I am rejecting this response because:
  The business withdrew money from my bank for the *** and I haven't received it back.  That bank account is closed, if the business really wanted to waive the ***, the business should send the check to my business address.
  Sincerely,
  
  *********************

  Business response

  02/27/2023

  Dear **************, 

  Our last response from September 2022, indicates we had not cleared the check.  We apologize for any confusion  We have issued a check for the *** for $769 which was sent via *** to you on February 13, 2023 and shows delivered on February 14, 2023.  

  If there are additional questions, please reach out to our offices directly at **************.

  Sincerely,
  

  Merchants Bancard Network
  

  Customer response

  02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩